Abacus Technology

Hosted IT solutions for financial services

NOC Analyst

IT OperationsUpdated on Nov 14

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field is required.
One to three years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment is required.
Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, routing, and switching, is required.
Experience monitoring Windows and Linux server environments is required.
Hands-on experience with monitoring tools such as SolarWinds, PRTG, or LogicMonitor is required.
Familiarity with virtualization technologies such as VMware and Hyper-V is required.
Understanding of cloud platforms, including Microsoft Azure and AWS, is required.
Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira is required.
Candidates must be legally authorized to work in the country where the position is based. Employment-based visa sponsorship is unavailable now or in the future.
Candidates must be willing to work in a 24/7 environment.

Responsibilities

Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.
Identify potential issues, performance degradation, and capacity risks before they impact services.
Analyze alerts, trends, and recurring incidents and recommend preventive actions.
Perform initial troubleshooting and coordinate with technical teams to resolve issues.
Escalate critical incidents and support major outage management activities.
Monitor service availability and ensure adherence to operational service-level agreements.
Generate health, performance, and capacity reports for stakeholders.
Optimize monitoring thresholds, alerting mechanisms, and operational processes.
Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.
Maintain accurate documentation, operational procedures, and incident records.
Support continuous improvement initiatives to enhance system reliability and performance.

Overview:

We are seeking a highly motivated NOC Analyst to join our Network Operations Center team. This role focuses on proactively monitoring, analyzing, and running routine health checks. The ideal candidate will identify potential issues before they impact business operations, perform trend analysis, and collaborate with technical teams to drive preventive actions.

Roles & responsibility:

Proactively monitor network, server, cloud, and infrastructure health using monitoring tools.
Identify potential issues, performance degradation, and capacity risks before they impact services.
Analyze alerts, trends, and recurring incidents to recommend preventive actions.
Perform initial troubleshooting and coordinate with technical teams for issue resolution.
Escalate critical incidents and support major outage management activities.
Monitor service availability and ensure adherence to operational SLAs.
Generate health, performance, and capacity reports for stakeholders.
Optimize monitoring thresholds, alerting mechanisms, and operational processes.
Collaborate with Infrastructure, Network, Cloud, Security, and Service Desk teams.
Maintain accurate documentation, operational procedures, and incident records.
Support continuous improvement initiatives to enhance system reliability and performance.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field.
1–3 years of experience in a NOC, Infrastructure Operations, Managed Services, or IT Operations environment.
Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, routing, and switching.
Experience monitoring Windows and Linux server environments.
Hands-on experience with monitoring tools such as: SolarWinds/PRTG/LogicMonitor
Familiarity with virtualization technologies such as VMware and Hyper-V.
Understanding of cloud platforms including Microsoft Azure and AWS.
Experience with ITSM tools such as ServiceNow, ConnectWise, or Jira.
Willingness to work in a 24/7 environment

Work Authorization & Sponsorship

Candidates must be legally authorized to work in the country in which the position is based. At this time, we are unable to provide employment-based visa sponsorship for this position, now or in the future.

Use of Artificial Intelligence in Hiring

We may use artificial intelligence (AI) and other technology-assisted tools to support certain aspects of our recruiting and hiring process. These tools may assist with activities such as organizing, reviewing, or summarizing candidate information. AI-generated outputs or recommendations do not replace human judgment, and our hiring team maintains human review and oversight of employment decisions.

About the Company

Abacus Technology

Hosted IT solutions for financial services

Abacus Group, LLC provides hosted IT solutions tailored for alternative investment firms. Its flagship Abacus Cloud platform delivers IT as a service, letting investment managers access cybersecurity, storage, compliance, and other technology needs on demand through a managed, scalable enterprise cloud. The service pairs a financial-services focus with an end-to-end technology stack hosted in a secure cloud, simplifying IT management for firms that must meet strict regulatory requirements. Differentiators include industry-specific capabilities, scalable on-demand resources, and a proven, award-winning platform supported by offices across major U.S. cities and London. The goal is to give financial-services firms a ready-to-use, compliant, and scalable technology platform so they can focus on investment activities rather than IT management.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, United States
Founded: 2008

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