Reservation Manager

Job Description

We're looking for an experienced and detail-oriented Reservations Manager to join our dynamic team in Cairo, Egypt. In this pivotal leadership role, you'll oversee the day-to-day operations of our Reservations Department, driving operational excellence, delivering exceptional customer service, and maximizing revenue opportunities. You'll lead and mentor a dedicated team, collaborate strategically with key stakeholders, and play a crucial role in forecasting, reporting, and revenue optimization. This is an exciting opportunity for a driven professional ready to make a meaningful impact in a supportive, growth-focused environment.

• Lead, mentor, and develop the Reservations team to achieve service excellence and revenue targets while fostering a collaborative and inclusive work environment
• Manage occupancy forecasting, monthly objectives, and revenue strategies in partnership with senior management to drive business growth
• Handle incoming reservation inquiries professionally while identifying and maximizing upsell opportunities to increase revenue
• Monitor and optimize room availability, rate structures, and inventory across Property Management Systems (PMS), Global Distribution Systems (GDS), and online booking platforms
• Conduct regular yield management meetings and collaborate effectively with Sales, Front Office, and Revenue teams to align organizational goals
• Oversee group bookings, special allocations, and promotional inventory with meticulous attention to accuracy and detail
• Ensure high accuracy of all reservation data, communications, and reporting to maintain operational integrity
• Analyze booking trends, occupancy patterns, and performance metrics to inform strategic decision-making and identify improvement opportunities
• Implement efficient processes and innovative solutions to enhance team productivity and customer satisfaction
• Act as a brand ambassador, promoting organizational values and service excellence both internally and externally

Qualifications

Required:

• Minimum 1 year of professional experience in a Reservations leadership role
• Strong computer skills with proficiency in Property Management Systems (PMS), ideally Opera Cloud or similar platforms
• Exceptional communication and interpersonal skills with the ability to manage stakeholders at all levels
• Proven coaching and team development capabilities
• Analytical mindset with strong attention to detail and a commitment to accuracy
• Ability to thrive in a fast-paced, high-volume environment while maintaining composure and resilience
• Demonstrated problem-solving skills and ability to make decisive decisions under pressure
• Strong organizational and time management skills with the ability to multitask effectively

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.