Ultrasound Clinical Account Specialist - Cardiac Imaging & Structural Heart

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

France R-110202, Germany R-110414, Italy R-110416, South Africa R-110417, Spain R-110415, Switzerland R-110413

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Job Function:

MedTech Sales

Job Sub Function:

Technical Sales - MedTech (Commission)

Job Category:

Professional

All Job Posting Locations:

East London, Eastern Cape, South Africa

Job Description:

Johnson & Johnson MedTech, Electrophysiology, is seeking an Ultrasound Clinical Account Specialist, Cardiac Imaging & Structural Heart.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/. 

Fueled by innovation at the intersection of biology and technology, we are developing the next generation of smarter, less invasive, more personalized treatments.

Are you enthusiastic about improving and expanding the possibilities of Cardiovascular? Ready to join a team that is reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, stroke, and structural heart.  You will join a proud heritage of continually elevating standards of care for stroke, heart failure, and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

Purpose:

The Ultrasound Clinical Account Specialist (UCAS) Structural Heart is accountable to partner with the different Regional Sales Managers (RSM) and Sales Territory to achieve sales goals in the assigned territory by providing technical and clinical support of interventional cardiologists (IC) using AcuNav™ and NUVISION™ as we drive adoption of 2D and 4D intracardiac echocardiography in structural heart procedures and market share growth. The UCAS is also responsible for developing the structural heart imaging market within their territory by identifying new procedural opportunities, expanding ICE adoption into new IC programs, and driving transition from TEE-dependent workflows toward ICE-guided procedures. The UCAS is responsible for building and maintaining mutually beneficial relationships with physicians, hospital and Cath lab staff, and key opinion leaders to grow and develop business. The UCAS partners directly with the local Marketer Manager and Local EP Business Lead to ensure alignment and coordination of activities to meet business objectives.

This role is pivotal in developing and executing strategic sales plans, fostering strong customer relationships, and ensuring operational excellence. The primary focus of this role is to lead the commercial "pivot" from TEE-dependent procedures to ICE (Intracardiac Echocardiography) as the imaging modality of choice. By integrating Johnson & Johnson’s Credo and Leadership Imperatives, the Ultrasound Clinical Account Specialist will inspire the local team to deliver exceptional results, uphold the highest standards of compliance, and make a meaningful impact on patient outcomes and workflow efficiencies in the field of structural heart. This role sits adjacent to Electrophysiology and is pivotal to expanding J&J’s leadership in Interventional Cardiology and Structural Heart.

Functional Responsibilities:

• Provide expert clinical product and technical assistance and training and case support to IC physicians and staff on the effective use of AcuNav™ and NUVISION™ catheters in structural heart procedures.
• Educate all customers who interface with structural heart patients on the value and optimized of AcuNav™ and NUVISION™ catheters by providing technical and clinical information and in-service trainings – thus amplifying the value proposition of intracardiac echocardiography (ICE) in structural heart workflow.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of Ultrasound solutions and facilitate contact with the key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Partners with Business Managers, doctors, and Cath lab administrators to set up equipment evaluations and facilitate solutions to issues in a timely manner.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e., EP CAS and other ULS CAS), as well as support personnel (i.e., Marketing, EMEA).
• Stay current on company products instructions for use (IFU), best practices, and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new EP commercial team members as requested.
• Perform other duties assigned as needed.
• Serves as a source of information and support to pod members and internal partners in identifying trends, understanding competitive conditions, and sharing knowledge of best practices within the marketplace.
• Leverages J&J business partners (cross functionally and across business units) within customer accounts and overlapping geographies to maximize the use of resources and increase business outcomes.
• Responsible for communicating business related issues or opportunities to next management.
• Adheres to all Company guidelines related to Health, Safety and Environmental practices. Ensure that all resources needed to meet Company guidelines are available and in good condition.
• Proactively ensures personal, pod and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Organizes and completes administrative responsibilities efficiently, including timely completion of compliance training, submission of expense reports, samples reporting and other requests and assignments. Meets Company quality standards and established deadlines.
• Maintain company vehicle safety protocols (Safe Fleet) in accordance with all company guidelines.
• Stays current in emerging technology and techniques and all aspects of company new product launches and competitive entries.
• Responsible for communicating business-related issues or opportunities to next management level.
• Stay current on industry best practices and emerging technologies in interventional cardiology and structural heart.
• Actively collaborate with EP commercial team(s) on adoption plans from targeting (constructive collaboration identification) to implementation, to ensuring we cross support one another as needed.

Qualifications:

• Minimum of a BA/BS, combined with a minimum of 5 years professional work experience.
• Minimum of 3 years of experience in clinical echocardiography lab and/or experience working in support of medical devices in structural heart procedures. Notably, TAVI, LAAO, M/T TEER, TTVR, PFO, ASD) is preferred.
• Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements, and the business landscape.
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
• Breadth and depth relationships within interventional cardiologists.
• Strong analytical, project management, and communication skills.
• Experience working in a matrixed organization and collaborating across functions. Knowledge of healthcare regulations and compliance requirements.
• Self-starter able to solve problems in high-pressure environments.

Physical working conditions / requirements:

• Exempt position requiring the ability to establish effective work schedule that accommodates frequent disruptions to routines and flexible work hours in accomplishing objectives.
• Must have and maintain advanced knowledge of healthcare industry, medical device industry, disease states, and therapeutic and institutional trends.
• Must successfully complete Company training programs.
• Must have valid driver’s license in the state of residence, advanced computer skills, and the ability to multitask without direct oversight of manager.
• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e., lead aprons), and willing to work variable hours to meet patient needs.
• Field-based work requires driving, walking, and use of phone and computer.
• Ability to manage multiple projects and deadlines in a demanding environment.
• Willingness to travel across EMEA as required (up to 60%).

Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, long-term incentive, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

For additional general information on Company benefits, please go to:  https://www.careers.jnj.com/employee-benefits

Required Skills:

Preferred Skills:

Communication, Customer Centricity, Innovation, Market Expansion, Market Research, Proactive Behavior, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Strategic Sales Planning, Sustainable Procurement, Vendor Selection