Google CX Developer
EXL
Google CX Developer
EXL
Analyzes business data and runs outsourced operations
Job description: GECX Developer
Key Skills:
Python
Python Programming (Advanced):. You must be proficient in Python, utilizing object-oriented programming, modern type hinting, and asynchronous patterns.
Environment & Dependency Management: Familiarity with modern Python package managers like uv, virtual environments (.venv), and pip.
Command Line Interface (CLI) Proficiency: Ability to navigate CLI tools, as well as general shell scripting
Conversational AI / Agent Architecture (Dialogflow CX)
Generative Agent Design: Shifting from legacy intent-based state machines to generative, goal-oriented architectures (understanding Apps, Agents, Sub-agents, and Sessions within CX Agent Studio).
Prompt Engineering & Context Management: Writing robust system instructions, managing conversational memory, and optimizing LLM context windows for voice interactions.
Dialogflow CX Fundamentals: Understanding the underlying mechanics of Dialogflow CX.
Google Cloud Platform (GCP)
Cloud Compute & Serverless: Deploying agent components, webhook integrations, or backend APIs using Google Cloud Functions or Cloud Run.
Gcloud CLI Mastery: Utilizing gcloud for project configuration and authenticating environments via application-default credentials.
API Integration & Tool Building
Tool Calling / Function Calling: Designing and registering external APIs ("Tools") that the LLM can invoke to retrieve data, execute backend tasks, or interact with external services.
Data Handling & Payload Parsing: Using utility functions to handle pagination, flatten API responses, and convert complex Protocol Buffers (Protos) into usable data.
Testing, Evaluation & CI/CD
Automated Agent Evaluation (Evals): Creating and orchestrating "Golden tests" and automated simulation runs using SCRAPI’s evals module.
Performance Metrics Tracking: Extracting, analyzing, and optimizing agent performance metrics (like real-time latency), which is highly critical for voice voice interactions.
Agentic IDE workflows: Using LLM-assisted development tools (like Gemini CLI or Claude Code) as integrated into the SCRAPI workflow to speed up agent scaffolding and debugging.
Experience:
We are looking for Google CX Developers with at least 2 - 4 years of relevant experience.
Bachelor's/Master's in Engineering 2-5 years
Job description: GECX Developer
Key Skills:
Python
Python Programming (Advanced):. You must be proficient in Python, utilizing object-oriented programming, modern type hinting, and asynchronous patterns.
Environment & Dependency Management: Familiarity with modern Python package managers like uv, virtual environments (.venv), and pip.
Command Line Interface (CLI) Proficiency: Ability to navigate CLI tools, as well as general shell scripting
Conversational AI / Agent Architecture (Dialogflow CX)
Generative Agent Design: Shifting from legacy intent-based state machines to generative, goal-oriented architectures (understanding Apps, Agents, Sub-agents, and Sessions within CX Agent Studio).
Prompt Engineering & Context Management: Writing robust system instructions, managing conversational memory, and optimizing LLM context windows for voice interactions.
Dialogflow CX Fundamentals: Understanding the underlying mechanics of Dialogflow CX.
Google Cloud Platform (GCP)
Cloud Compute & Serverless: Deploying agent components, webhook integrations, or backend APIs using Google Cloud Functions or Cloud Run.
Gcloud CLI Mastery: Utilizing gcloud for project configuration and authenticating environments via application-default credentials.
API Integration & Tool Building
Tool Calling / Function Calling: Designing and registering external APIs ("Tools") that the LLM can invoke to retrieve data, execute backend tasks, or interact with external services.
Data Handling & Payload Parsing: Using utility functions to handle pagination, flatten API responses, and convert complex Protocol Buffers (Protos) into usable data.
Testing, Evaluation & CI/CD
Automated Agent Evaluation (Evals): Creating and orchestrating "Golden tests" and automated simulation runs using SCRAPI’s evals module.
Performance Metrics Tracking: Extracting, analyzing, and optimizing agent performance metrics (like real-time latency), which is highly critical for voice voice interactions.
Agentic IDE workflows: Using LLM-assisted development tools (like Gemini CLI or Claude Code) as integrated into the SCRAPI workflow to speed up agent scaffolding and debugging.
Experience:
We are looking for Google CX Developers with at least 2 - 4 years of relevant experience.
EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.
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