Client Solutions Manager
TikTok
Client Solutions Manager
TikTok
Short-form video platform with ads
TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results. Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last. You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners. TikTok's Healthcare team sits within the Regulated Leads & Services segment of Global Business Solutions, partnering with advertisers across pharmaceuticals, over-the-counter (OTC) healthcare products, and health services. Our team operates at the intersection of advertising innovation, business growth, and an evolving regulatory landscape, helping healthcare brands navigate the unique complexities of reaching and engaging audiences on TikTok. As a Client Solutions Manager (CSM), you'll play a critical role in shaping how healthcare advertisers succeed on the platform. You'll partner closely with Sales and cross-functional teams to develop impactful advertising strategies, solve complex business challenges, and demonstrate measurable results. From driving performance and introducing innovative advertising solutions to navigating industry-specific requirements, you'll help some of the world's leading healthcare brands unlock new opportunities for growth on TikTok. Responsibilities - Manage and grow post-sale client relationships, serving as the primary point of contact for campaign performance, execution, and ongoing account needs. - Monitor revenue, campaign pacing, and delivery trends to identify growth opportunities, proactively flag risks, and maintain accurate forecasts. - Develop and execute strategic account plans in partnership with Sales to drive incremental investment, product adoption, and long-term growth. - Analyze campaign performance and deliver actionable, data-driven optimization recommendations to improve advertiser outcomes. - Lead client education on TikTok advertising solutions, product updates, and testing opportunities to drive adoption and business results. - Identify upsell opportunities and partner with Sales to develop compelling recommendations that unlock incremental spend. - Oversee measurement strategy and execution, including study planning, attribution, performance reporting, and translating results into actionable insights. - Own troubleshooting and escalations, partnering cross-functionally to resolve technical, delivery, and measurement challenges while keeping stakeholders informed. - Lead client meetings, performance reviews, and strategic business reviews to communicate results, recommendations, and next steps. - Maintain accurate account documentation, reporting, and action items, ensuring timely follow-through and accountability across client deliverables. - Surface advertiser feedback, product gaps, and recurring challenges to internal teams to inform product improvements and enhance the client experience.
Minimum Qualification(s): - 4+ years of experience in campaign management, account management, or client services at an agency, advertising technology company, or digital advertising platform. - Strong understanding of digital advertising, including auction-based ad networks, campaign optimization, performance marketing, and relevant KPIs. - Experience managing complex advertiser portfolios, developing advertising strategies aligned with client business objectives, managing account revenue, assessing business performance, and identifying opportunities and risks that impact advertiser investment. - Strong analytical skills with the ability to interpret campaign data, identify performance trends, and translate insights into actionable business recommendations. - Proven ability to build trusted client relationships, navigate challenging conversations, and communicate effectively with stakeholders at multiple levels. - Experience collaborating cross-functionally to troubleshoot technical challenges, resolve advertiser issues, and deliver business outcomes, with strong organizational and project management skills, demonstrated attention to detail, accountability, and the ability to manage competing priorities independently. - Ability to operate effectively in a fast-paced, ambiguous environment while proactively anticipating client needs and adapting to changing business priorities. Preferred Qualification(s): - Healthcare industry marketing experience, including working with pharmaceutical, over-the-counter (OTC), or health services advertisers, with an understanding of healthcare marketing strategies, regulatory requirements, and industry-specific advertising challenges. - Demonstrated success in consultative selling, including developing compelling business cases, influencing investment decisions, and securing incremental advertising budgets. - Experience engaging executive-level stakeholders and leading strategic business reviews that influence broader marketing strategies and investment decisions. - Experience developing integrated, full-funnel media strategies across brand awareness, consideration, and conversion objectives, including premium and performance advertising solutions. - Advanced knowledge of advertising measurement methodologies, including attribution models, brand lift, conversion lift, incrementality testing, and translating measurement results into business impact. - Experience leading advertising product beta tests, developing structured testing roadmaps, and driving adoption of emerging advertising technologies. - Understanding of healthcare industry trends, dynamics, and evolving consumer behaviors, with the ability to identify emerging opportunities for advertisers. - Experience navigating complex regulatory or policy environments and partnering with internal compliance, legal, or policy teams to develop effective advertising solutions.
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $88422 - $181895 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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