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The Boyd Group

Collision repair and auto glass network

Collision Estimator/Repair Planner - Scarborough Center

Service Advising & EstimatingUpdated on Nov 14
Full-timeScarborough, ON, CanadaIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least 1 year of estimating experience in a collision repair environment or a similar role is required.
  • Experience using Mitchell and Qapter is required.
  • Working knowledge of vehicle repair practices and original equipment guidelines is required.
  • Strong knowledge of Google platform and Microsoft Office is required.
  • A valid driver’s license is required.
  • Strong attention to detail and a high degree of accuracy are required.
  • Ability to multitask and work effectively in a fast-paced environment is required.

Responsibilities

  • Create accurate estimates for vehicle damage and repairs to be completed.
  • Coordinate repair needs for customers, including all related communication.
  • Provide customers with accurate and timely information and guide them through the repair process.
  • Inform and update customers and insurance companies throughout the repair process.
  • Accurately assess vehicle damage and document the repairs and parts needed.
  • Ensure ASE is updated accurately with important details from every customer interaction.
  • Ensure compliance with all insurance requirements.
  • Communicate customer requests and needs to the appropriate team members.
  • Participate in daily production walks with the management team.
  • Attend training, information sessions, and workshops recommended by the Store Manager.
  • Build customer relationships and apply learning to maximize performance on sales, gross profit, EBITDA, billed hours per production day, net promoter score, return rate, and other KPIs.
  • Ensure consistent execution of the WOW (Wow Operating Way) plan.
  • Work with all team members to achieve the repair facility’s KPIs.

About the Company

The Boyd Group

Collision repair and auto glass network

The Boyd Group is a North American collision repair and auto glass company. It runs a network of repair shops that fix damaged vehicles and replace or repair windshields and glass. Each shop provides on-site assessments, repairs, refinishing, and customer service to return vehicles to pre-accident condition. The business model centers on owning and consolidating a large number of collision repair centers to leverage scale, standardized processes, and a consistent customer experience. Unlike many competitors, Boyd grew aggressively through acquisitions, building a nationwide presence in both Canada and the United States and becoming the largest collision repair operator in Canada before expanding south of the border. The company aims to be the leading auto collision and glass repair platform in North America by delivering reliable repairs, transparent service, and a broad network that makes it easy for customers to access its shops.

Company size
201-500
Company stage
IPO
Headquarters
Winnipeg, Canada
Founded
1990

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