Digital Cloud Solution Architect

As a Digital Cloud Solution Architect, you will be a trusted technical advisor to customers, helping them turn business priorities into successful outcomes with Microsoft technology.

You will engage directly with technical decision makers, combining a strong understanding of each customer’s environment with industry and market knowledge to shape technical strategy, build credibility, and accelerate adoption of Microsoft solutions. You will lead architecture and design conversations, demonstrate solution capabilities, drive pilots, and help customers move from technical evaluation through to measurable value.

Success in this role goes beyond individual technical engagements. You will orchestrate the right Microsoft, product, support, and partner resources to remove blockers and maintain momentum, while helping the team focus its capacity on the highest-impact customer opportunities. You will also play an active role in partner-led engagements, connecting partners, customers, and Microsoft teams to deliver successful outcomes.

You will bring insights from the field back into Microsoft by identifying competitive trends, customer requirements, technical challenges, and product feedback. You will contribute to the broader technical community through knowledge sharing, readiness activities, demonstrations, and one-to-many customer sessions.

This is a proactive, customer-facing role for someone who combines technical depth with strategic thinking, ownership, and strong stakeholder influence. You will be expected to continuously develop your expertise, identify your own learning priorities, and use your knowledge of the Microsoft cloud to help customers and the wider team succeed.

Architecture Design and Deployment

Leads customer/partner projects that implement technical architecture(s).Provides thought leadership for technical architecture design, development, and deployment and supports the customer/partner throughout pre-sales and/or implementation.

Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) for multiple technical solutions across technology areas to prove the proposed architecture design. Moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Appropriately leverages growth levers (e.g., Azure Credit Offer [ACO]) to ensure successful adoption of POCs.

Adapts methodology and applies governance to identify, communicate, and/or minimize business and/or technical risks, defines customer/partner conditions of success, adheres to quality assurance, and calculates risks whilst designing and/or delivering solutions.

Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner.

Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party.

Driving Customer Success

Builds customer timelines to identify and gain buy in on metrics in conjunction with partners to align with customer's digital transformation initiative and expand customer success coverage as a discipline. Establishes cadence for checking in and reporting on people, process and technology progress.

Drives new workloads jointly with sales team by leading demand generation and actively identifying new engagements. Holds peer teams accountable, and brings insights to drive success of Microsoft cloud solutions by taking ownership of milestones within engagements. Drives One Microsoft mindset.

Identifies gaps and drives new workloads through communication of financial value to the customer, collaborating with sales team and driving new workloads. Builds on their network and industry experience to connect customers with ideas, people, and resources to new support customer opportunities. Cultivates the strategic image of Microsoft as a valued business partner that serves a wide range of customers/partners by aligning the vision for Microsoft cloud technologies with future industry needs. Creates a vision with business solution scenarios and partners/services that helps the customer meet their business goals and achieve their long-term corporate vision. Enables partners to a certain extent on projects to be a part of the client-side team.

Acts as the Voice of the Customer by driving new feedback, blockers, insights, resource (e.g., OneList, End Customer Investment Funds) items across territories so they can be added and prioritized. Represents the customer to product teams to shape products and services by providing insights across the territory.

Scale Customer Engagements

Uses knowledge of customer context, cross-solution or portfolio expertise, and deep technical and market/industry knowledge to build credibility with customers individually or at scale.

Understands team resources and supports efforts to maximize the impact of customer engagements through capacity planning, prioritization, capabilities assessment, and utilization of resources. Receives instructions to prioritize resources and works to maximize selling time to achieve scorecard objectives and subsidiary strategy as directed.

Leverages knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites) with limited managerial support and proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.

Proactively engages with and reaches out to customer technical decision makers and influencers proactively and independently. Utilizes information on customer business, industry, needs, competitive landscape and key priorities to support customer's digital transformation, challenge them when necessary, and position the customer to deliver architectures. Keeps up to date with customer information, industry and market trends, and compliance regulations.

Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider, co-sell Partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds).Searches for customer references to use in engagements.

Scale Through Partners

Applies and customizes existing demonstration assets. Demonstrates and oversees demonstrations (e.g., Architectural Design Sessions, Proof of Concept sessions) of solutions based on multiple Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.

Monitors and analyzes action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes. Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.

Captures core competitive knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.

Technical Leadership

Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.

Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft Cloud solutions through presentations and engagements with external audiences.

Shares ideas, insight, and strategic, technical input with team members using knowledge of Microsoft cloud solutions and their context in the competitive landscape. Provides thought leadership by acting as role model for the architect community and consistently sharing knowledge to increase the functional or technical skills and expertise of peers in ways that impact career goals and business outcomes.

Conducts group training or one-to-many events (e.g., workshops, webinars) to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products. Ensures customer cloud platform enablement by gaining buy in at the C-level for cloud platform readiness and orchestrating various resources within Microsoft, partner, and customer resources to get them on board with Microsoft's cloud platform environment readiness initiative.

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
• AND/OR experience in technical architect, technical consulting, design and implementation, and/or technical sales 

Additional or preferred qualifications

• Experience with cloud-based solution designs, migrations and management of technology.
• Relevant certifications from Microsoft or competitive platforms