Part-Time

Business Operations Manager

Posted on 7/26/2025

TSC

TSC

201-500 employees

Global CX agency building customer journeys

No salary listed

Washington, DC, USA

In Person

Part-time on-site at the Naval Research Laboratory in Washington, DC; no remote work is available.

US Citizenship, US Top Secret Clearance Required

Category
Business & Strategy (2)
,
Requirements
  • Bachelor’s degree in related field and 12 or more years of industry experience
  • US Citizenship with current active security clearance with the ability obtain and maintain SCI
  • Exceptional understanding of business operations and program management recurring tasks, reports, and workflows across supporting functional areas and operational teams
  • Strong working knowledge of DoD financial management, including funding types (RDT&E, O&M, etc.) and contract execution processes.
  • Proven experience supporting engineering-led programs with cross-functional coordination (engineering, finance, contracts).
  • Excellent written and verbal communication skills, with the ability to lead sponsor-facing presentations and reviews.
  • Demonstrated ability to assess program risks and work across teams to implement mitigations.
Responsibilities
  • Serve as the primary liaison between the financial analyst, Cost Account Managers (CAMs), and the Program Manager, synthesizing data and operational insights to inform program decisions.
  • Collaborate with engineering system leads to identify programmatic issues, resource gaps, and potential risks, and propose actionable solutions.
  • Lead the development and management of the staffing plan, ensuring proper alignment of personnel to project needs and funding levels.
  • Coordinate with the scheduler and systems engineering teams to assess and mitigate programmatic risks.
  • Interface directly with new and existing government sponsors, developing funding profiles and managing "color of money" (COM) allocations across contracts.
  • Act as the senior business advisor to the Technical Program Manager, providing strategic guidance on funding execution, procurement planning, contract actions, and staffing forecasts.
  • Lead and facilitate Program Management Reviews (PMRs) with the sponsor, particularly for NRL programs, ensuring clear, data-driven communication of program status and strategy.
  • Support internal and sponsor-driven reporting requirements, ensuring accuracy, compliance, and timely delivery.
Desired Qualifications
  • Management experience supporting NRL, DoD labs, or other R&D-focused government organizations.
  • Familiarity with Earned Value Management (EVM) principles.
  • Experience outlining and executing project objectives, goals, milestones, and completion
  • Comfortable serving as focal point for coordinating with multiple geographically separated work centers in different time zones to achieve time sensitive deadlines for products, work plans, or deliverables
  • Strong attention to details; Excellent organization, planning skills, verbal and written communication.
  • Ability to work independently in a fast-paced environment and get along with others.
  • Ability to quickly learn new scope of work and grow with a scaling team.
  • Proficient in Microsoft Office Suite.

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Zaion partnership boosts AI voice automation for enterprise clients.
  • Serves blue-chip clients like BNP Paribas, Nestlé, and Orange.
  • Sitel Group membership accesses 75,000-person global CX platform.

What critics are saying

  • Foundever rebrand erases TSC identity in 3-6 months.
  • Qualtrics XM3 automates journey mapping 40% faster by March 2026.
  • GPT-5 no-code tools capture 30% market by February 2026.

What makes TSC unique

  • TSC excels in chatbot deployments for Parc Astérix and Ramsay Santé.
  • TSC partners with Zaion for AI callbots serving Accor and Citroën.
  • TSC leads in Social Media Intelligence and Visual IVR expertise.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement

INACTIVE