Senior Manager - Data Center Support Services

Key Responsibilities
Data Center Site Portfolio Management:
-Oversees Data Center Operations team across multiple data centers.

Performance Monitoring and Analysis:
-Oversees multiple teams, integrates operations metrics into broader business line strategy.
-Directs performance evaluations for multiple teams, integrates findings into broader business line strategy.
-Supervises analysis of physical, power, and cooling capacity for multiple teams, integrates findings into broader business line strategy.
-Leads Guides collaboration across functions to support continuous improvement efforts in alignment with industry best practices, and mentors team members.

Issue Management and Automation:
-Directs multiple teams providing support for escalated complex technical issues.
-Proposes and implements advanced strategies for issue triage and leverages automation, scheduling, and monitoring tools to prevent and resolve potential problems.
-Identifies, documents, and standardizes issues, processes, and solutions, ensuring consistency and accuracy in the data center knowledge base, tailored to departmental requirements.
-Guides team members to implement strategy for incident or crisis management protocols in alignment with business continuity plans.
-Leads team members in performing Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.

Data Center Expansion Support:
-Oversees the management of new region builds and expansion activities, both onsite and remotely.
-Acts as a senior liaison with project teams and data center engineering, ensuring comprehensive timelines and capacity needs are strategically managed for a broad array of expansion projects and site builds.
-Collaborates with and directs project teams to maintain world-class standards in all expansion projects and site builds.

Installation and Maintenance:
-Leads multiple teams in installations, repairs, inventory management, and logistics tasks for data centers.
-Creates and enforces standards for component replacements and upgrades.
-Recommends and oversees significant purchases or upgrades for data centers.
-Directs high-level planning and coordination of rack deployments, installations, and network infrastructure upgrades/changes.
-Implements advanced maintenance strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains). 

Core Responsibilities
Planning & Execution:
-Manages multiple medium- to large-scale projects or initiatives across teams, ensuring timelines, deliverables, and budgets when applicable are monitored and met. Provides direction to teams on project work, setting priorities, and aligning with business needs. Guides teams on adjusting plans to accommodate resource or timeline changes.
Collaboration & Partnership:
-Drives cross-functional partnerships to align on expectations and shared objectives across multiple teams. Coaches team members to develop strategic relationships with business leaders, stakeholders, and external partners to foster collaboration and long-term success. Promotes inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Problem Solving:
-Provides direction to multiple teams on addressing complex operational and/or technical issues as well as providing guidance on analyzing complex data and/or information to identify solutions. Reviews and provides insights into unresolved or critical issues, helping the team to identify potential solutions.
Continuous Learning:
-Models engaging in continuous learning to deepen expertise and stay ahead of industry trends, integrating best practices into strategic planning. Leverages feedback to drive personal and team skill improvements. Identifies skill gaps across teams, and empowers team members to pursue learning and knowledge sharing opportunities that build their expertise in new areas and coaches them to apply learnings to advance the organization.
Continuous Improvement:
-Drives team to collaborate on, develop, and implement ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within and across teams, providing oversight. Guides team to adopt new ideas for alternative approaches and methods and encourages feedback for continued improvement.
Performance and Development:
-Drives performance across teams by providing feedback and coaching in alignment with performance management processes, guidelines, and expectations. Discusses development goals with team members, shares opportunities to facilitate career development, and ensures individual goals are aligned with broader organizational goals. Develops and manages talent acquisition pipeline by leading candidate interviews, monitoring promotion eligibility, and/or orchestrating talent resources.