Full-Time

Customer Service Representative

Danish, Speaking, Work, From, Home, Tr02

Concentrix

Concentrix

10,001+ employees

Global BPO offering customer engagement services

Compensation Overview

€22k/yr

+ Bonus

Sant Cugat del Vallès, Barcelona, Spain

Remote

Remote from Spain mainland.

Category
Customer Experience & Support (1)

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Requirements
  • Are proficient or bilingual in Danish and advanced in English
  • Have previous experience in a similar position and industry
  • Have basic sales skills, upselling and cross-selling
  • Are in good disposition to work in a customer service environment
  • Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office
Responsibilities
  • Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
  • Escalate potential service issues
  • Liaise with Supervisors/ Mentors on specific projects where requested

Concentrix provides global BPO and technology-enabled services to major brands, covering customer engagement, digital transformation, and IT services. Its offerings work by delivering end-to-end solutions that integrate AI, APIs, and advanced analytics to tailor services to each client, acting as a seamless extension of the business and ensuring consistent experiences worldwide. The company differentiates itself through large-scale, technology-driven capabilities, data-driven insights, and sector-specific expertise across technology, healthcare, finance, and retail. Its goal is to help clients achieve strategic objectives by accelerating digital transformation, improving customer interactions, and maintaining reliable, globally consistent service.

Company Size

10,001+

Company Stage

IPO

Headquarters

Newark, California

Founded

1969

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Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-enabled operations supports upsell beyond traditional BPO.
  • Regulated services like trust and safety and KYC create sticky outsourced workflows.
  • Global delivery across 70+ countries supports multinational renewals and expansion.

What critics are saying

  • Salesforce-style AI platforms disintermediate labor-heavy outsourcing and weaken pricing power.
  • Large enterprise clients rebid contracts aggressively during CFO-led cost-cutting cycles.
  • Free cash flow deterioration threatens the dividend and could pressure valuation further.

What makes Concentrix unique

  • Designs and runs integrated human-and-AI operations for global enterprises.
  • Serves 2,000+ clients, including over 100 Fortune Global 500 companies.
  • Expanded through Webhelp, adding European scale and higher-value customer experience capabilities.

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Benefits

Hybrid Work Options

Health Insurance

Growth & Insights and Company News

Headcount

6 month growth

20%

1 year growth

20%

2 year growth

20%
Dividend Channel
Jul 24th, 2026
Concentrix stock offers 6.57% dividend yield while trading below book value.

Concentrix stock offers 6.57% dividend yield while trading below book value. By Joel Kornblau, Editor, Dividend Channel, Friday, July 24, 2026, 7:23 AM ET Concentrix Corp (CNXC) was recently identified as a Top 10 dividend stock in the latest Dividend Channel DividendRank report. The screen highlighted a combination that often draws investor attention: a relatively high dividend yield, a share price trading below stated book value, and profitability metrics that compare favorably within the report's coverage universe. At a recent share price of $21.92, CNXC traded at approximately 0.5 times book value and carried an annual dividend yield of 6.57%. According to the report, that compares with an average yield of 3.9% and an average price-to-book ratio of 2.8 across the broader coverage universe. The report also pointed to Concentrix's quarterly dividend track record and longer-term growth in selected fundamental measures. Those metrics frame the central question for income-oriented equity analysis: whether the market is undervaluing a cash-generating business, or instead discounting risks that could pressure earnings, free cash flow, or the dividend over time. A low price-to-book ratio and elevated yield can be compelling, but they are most meaningful when assessed alongside balance-sheet quality, cash generation, capital allocation, and the durability of the underlying business. Why CNXC screens well on yield and valuation. The report's methodology emphasizes companies that combine profitability with valuation support. In Concentrix's case, the standout factors are straightforward: * Dividend yield: 6.57%, well above the reported 3.9% universe average. * Price-to-book ratio: 0.5, materially below the reported 2.8 average. * Dividend record: a history of quarterly distributions. For dividend investors, that combination can indicate a stock worth closer examination. A below-book valuation may suggest the market is assigning limited value to future earnings power, while a high cash yield can enhance expected total return if the payout proves sustainable. At the same time, unusually high yields often reflect investor caution, making dividend coverage and business resilience especially important. What a low price-to-book ratio can and cannot tell you. A stock trading for less than book value is often described as cheap, but the signal is not definitive on its own. Book value is an accounting measure, not a direct estimate of intrinsic value. For service-oriented and acquisition-active businesses, reported equity can also be shaped by intangible assets, goodwill, amortization, and periodic impairment risk. That means the price-to-book ratio should be interpreted alongside earnings quality and cash flow rather than in isolation. In practical terms, a sub-1.0 price-to-book multiple can point to one of two broad conclusions: * The market may be discounting cyclical, operational, or leverage-related risks. * The shares may be undervalued relative to the company's normalized earnings power and balance-sheet capacity. The distinction matters because dividend investing is not simply about current yield. It is about the probability that cash distributions remain supported by operating performance through changing business conditions. Dividend history and why it matters. The annualized dividend for Concentrix is $1.44 per share, paid in quarterly installments. The most recent ex-dividend date was 07/24/2026. A long-term dividend history is relevant because payout consistency can provide evidence of management's capital-allocation priorities and confidence in recurring cash generation. Dividend history alone, however, does not guarantee future payments. The more useful analytical question is whether the dividend has remained aligned with the company's earnings and free cash flow over time. When evaluating any high-yield stock, the key issues typically include: * Payout ratio: how much of earnings or free cash flow is being distributed. * Balance sheet flexibility: whether leverage constrains future capital allocation. * Business stability: whether revenue and margins are durable enough to support recurring distributions. * Management priorities: how dividends rank relative to debt reduction, acquisitions, and reinvestment. Key issue: is the yield signaling value or risk? At 6.57%, CNXC's dividend yield is high enough that it is likely to be a primary driver of investor interest. High yields can improve return potential, but they also raise the threshold for due diligence. In many cases, the market pushes yields higher when it anticipates weaker growth, margin pressure, integration challenges, debt concerns, or the possibility of a future dividend reset. That does not mean the dividend is at risk. It means the stock's valuation likely reflects a more skeptical market view than the headline yield alone suggests. For that reason, the most productive next step is not to focus only on yield, but to determine whether Concentrix's earnings power and cash generation are being discounted too aggressively. How to read the DividendRank signal. The report described its approach as a search for profitable companies trading at attractive valuations. It stated: "Dividend investors approaching investing from a value standpoint are generally most interested in researching the strongest most profitable companies, that also happen to be trading at an attractive valuation. That's what we aim to find using our proprietary DividendRank formula, which ranks the coverage universe based upon our various criteria for both profitability and valuation, to generate a list of the top most 'interesting' stocks, meant for investors as a source of ideas that merit further research." That framework is best viewed as an idea-generation tool rather than a conclusion. Screens can efficiently surface unusual combinations of yield, valuation, and profitability, but they do not replace analysis of operating trends, capital intensity, working capital, debt service, and management execution. Bottom line. Concentrix stands out on two metrics that rarely go unnoticed: a 6.57% dividend yield and a share price at roughly half of book value. Those characteristics can indicate meaningful value if the business continues to produce stable cash flow and sustain its quarterly dividend. They can also reflect market concern that warrants closer scrutiny. For now, CNXC appears notable less because of a single screening label and more because it sits at the intersection of dividend yield, discounted valuation, and profitability. That combination is often where the most consequential distinction in equity income investing emerges: between a stock that is simply cheap and one that is mispriced. Use the signal as a starting point, then compare it with the stocks in The DividendRank Top 25.

Site Selection Group
Jun 1st, 2026
Global Contact Center market Activity | june 2026.

Global Contact Center market Activity | june 2026. by King White, on Jun 4, 2026 7:00:00 AM Site Selection Group (SSG) tracks global contact center expansions, new openings, consolidations, and downsizing activity through ongoing market research across onshore, nearshore, and offshore locations. Our monthly data is designed to help contact center leaders better understand where the industry is growing, shifting, and recalibrating worldwide. May 2026 delivered one of the strongest months of the year so far, with more than 8,200 announced jobs across six new sites and expansions, and just a single closure on the books. The Philippines once again asserted itself as the dominant force in global BPO growth, while India attracted a high-profile industrial entrant and Honduras emerged as a notable nearshore story. On the U.S. side, the market remained quiet, with only a small BPO closure in Arizona registering activity. Through the first five months of 2026, SSG has tracked more than 29,600 announced jobs across 55 expansions and new sites globally, reflecting continued demand for scalable, cost-competitive delivery models despite ongoing automation headwinds. May 2026 Snapshot Year-To-Date Performance: January - May 2026 Top Expansion and New Site Announcements Closures and Downsizing Regional Highlights Philippines Leads Global Volume Again Concentrix's announcement of a 4,000-job new site in Quezon City was the largest single expansion globally in May and pushed the Philippines back to the top of the global leaderboard for the month. Year-to-date, the Philippines has captured a significant share of global BPO-led growth, reinforcing its status as the preferred destination for voice support, healthcare services, financial operations, and complex customer experience programs. Iloilo, Clark, Alabang, and the Manila Bay Area continue to attract operators alongside the established Quezon City and Makati hubs. India: An Industrial Entrant Changes the Mix BASF's 3,000-job new site in Hyderabad is an unusual entrant in the contact center absorption data - an industrial company standing up a sizable customer-facing or shared services operation in one of India's most established tech and BPO markets. This move reinforces that India remains a first-call destination for global enterprise operations at scale. Hyderabad's labor pool, infrastructure, and cost profile continue to attract large-footprint commitments. Honduras Puts Central America on the Map Horatio's 1,000-job new site in San Pedro Sula is the kind of announcement that validates a market. Honduras has historically operated in the shadow of larger nearshore competitors like Colombia, Guatemala, and the Dominican Republic - but the combination of Spanish- and English-bilingual talent, competitive wage structures, and improving infrastructure is attracting serious operators. San Pedro Sula is the country's industrial capital and its largest city, offering a labor base that extends well beyond traditional nearshore talent hubs. Japan and Scotland: Smaller Moves, Broader Signal transcosmos's 200-job new site in Sendai City continues Japan's steady expansion of domestic BPO delivery capacity outside of Tokyo. Sendai offers lower operating costs and a growing talent base for Japanese-language customer service operations. Meanwhile, Broadridge's undisclosed new site in Glasgow adds to Scotland's growing profile as a financial services operations hub within the UK. Egypt Returns with a Quieter Presence Nokia's new site in Egypt (job count undisclosed) follows TTEC's 3,500-job Cairo expansion in April and signals continued momentum for Egypt as a multilingual customer care and technology support destination. With cost advantages over European alternatives and strong Arabic, French, and English talent availability, Egypt is increasingly appearing on the shortlist for EMEA-facing operations. U.S. Market: One Closure, No New Activity May was quiet on the domestic front. Advanced Call Center Technologies closed its San Luis, Arizona operation, displacing 232 workers - the only U.S. activity for the month. The closure reflects continued pressure on smaller U.S.-based BPO operators competing against lower-cost offshore and nearshore alternatives. What It Means for Contact Center Leaders May reinforces several durable themes that have defined global contact center location strategy in 2026: * The Philippines is not slowing down. It continues to attract investment from Tier 1 BPO operators at a pace that outpaces virtually every other global market. * India's relevance extends beyond traditional BPO. Enterprise companies in sectors like industrial manufacturing are building customer-facing operations at scale in Hyderabad, Pune, and Chennai. * Central America is maturing as a nearshore market. Honduras joins Guatemala, El Salvador, Colombia, and the Dominican Republic as a credible delivery destination for U.S.-facing bilingual programs. * U.S. operations remain under pressure. Smaller operators without a differentiated value proposition continue to struggle against the cost advantage of offshore and nearshore alternatives. * Undisclosed job counts on several announcements, Nokia and Broadridge, mean the real May numbers are almost certainly higher than 8,200. Conclusion Site Selection Group tracks global contact center openings, expansions, consolidations, and labor market shifts each month to help companies understand where the industry is growing, evolving, and becoming more competitive. Our research spans onshore, nearshore, and offshore markets to provide timely insight into location trends shaping the contact center industry. If your organization is evaluating contact center location strategy, outsourcing opportunities, labor market conditions, or portfolio optimization, our team is available to help you make informed decisions. SSG operates exclusively on behalf of occupiers and tenants. We never represent landlords or outsourcing providers, so our advisory is always conflict-free.

voco Hotels by IHG
May 31st, 2026
Concentrix: valuation after NiCE AI partnership & stock gains.

Concentrix: valuation after NiCE AI partnership & stock gains. 4h ago · 0:00 listen · Source: simplywall.st Summary. Concentrix has expanded its partnership with NiCE, achieving Platinum status in NiCE's 360 Partner Program. This program focuses on agentic AI for complex customer support. Here's the thing: Concentrix stock has seen a 1-month return of over 15% and a 7-day gain of over 7%. However, it remains down over 31% year to date. What's interesting is that the stock trades at $28.29, with an indicated intrinsic discount of over 66% and a 45% gap to analyst price targets. The most popular narrative suggests Concentrix is 31% undervalued, with a fair value of $41.25. This view is based on long-term earnings and margin assumptions, not short-term sentiment. Synergies from the Webhelp acquisition are expected to improve margins and cash flow. The bottom line: this valuation depends on execution, and a $4.9 billion debt load could impact the outlook if conditions tighten. This information can help you understand the potential risks and rewards of this stock. This is an AI-generated audio summary. Always check the original source for complete reporting.

Concentrix
Mar 25th, 2026
Concentrix wins Artificial Intelligence Excellence Award for iX Hero(TM).

Concentrix wins Artificial Intelligence Excellence Award for iX Hero(TM). iX Hero(TM) recognized for delivering results driven Artificial Intelligence. Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, has been recognized with the Business Intelligence Group's 2026 AI Excellence Award for iX Hero. The award recognizes Concentrix's iX Hero(TM), an enterprise-grade agentic AI platform that embeds autonomous, real-time intelligence directly into advisor workflows. By orchestrating multiple AI agents within a unified workspace, iX Hero enhances human performance, streamlines operations, and delivers measurable gains in efficiency, customer satisfaction, and service quality at scale. Why iX Hero(TM)? Over the past 12 months, iX Hero has demonstrated the real-world impact of agentic AI, reducing average handle time by 22%, decreasing advisor search time by 20%, and increasing customer satisfaction by 13.5%. These outcomes validate the ability of autonomous, human-centered AI to drive scalable, enterprise-grade performance improvements. Demonstrated enterprise impact. Unlike traditional AI solutions that function as isolated tools, iX Hero orchestrates multiple AI agents across the entire advisor lifecycle, from onboarding and training to live interaction support and post-call intelligence. This orchestration reduces cognitive load, eliminates workflow fragmentation, and ensures that advisors receive the right intelligence at the right moment. A defining capability of iX Hero is the Hero Store, a modular AI ecosystem that enables enterprises to deploy, customize, and scale AI applications to meet evolving operational needs. This app-store-style architecture provides agility while maintaining enterprise requirements for governance, data integrity, and security. Key capabilities include real-time transcription and summarization, AI-driven prompts, adaptive coaching insights, immersive roleplay simulations, and integrated CRM functionality. Together, these features transform every customer interaction into actionable intelligence, improving first-contact resolution, reducing handle time, and elevating customer satisfaction. By combining autonomous AI with human-centered design, iX Hero does not replace human agents; it amplifies their judgment, confidence, and effectiveness. The platform sets a new standard for agentic AI in customer service by delivering measurable outcomes while preserving trust, empathy, and scalability at enterprise scale. Why this recognition matters. The Business Intelligence Group's Artificial Intelligence Excellence Awards honors winners across agentic AI, cybersecurity, healthcare, and more - across 36 industries and 15+ countries. The winners are recognized for deploying AI that delivers real, measurable results which prove the era of AI experimentation is over and the era of AI accountability had begun. This recognition validates that iX Hero stands apart in the agentic AI landscape as a unified, enterprise-grade AI workspace that embeds autonomous intelligence directly into live advisor workflows. Rather than layering AI onto fragmented systems, iX Hero orchestrates multiple AI agents within a single interface, enabling real-time guidance, decision support, and continuous learning while reducing cognitive load and operational complexity. With unique data and insights, deep industry expertise, and advanced technology solutions, Concentrix serves as an intelligent transformation partner, helping organizations operationalize AI responsibly while delivering measurable business outcomes. To learn more about the Concentrix and how it enables scalable human-AI collaboration, visit Concentrix.com. Let's connect. "*" indicates required fields Consent (Unchecked) By submitting this form Concentrix will process and store your personal data in accordance with the terms outlined in the Concentrix Privacy Statement.

StaffWiz
Mar 10th, 2026
Staffwiz helps Concentrix scale Customer Service hiring across the Philippines.

Staffwiz helps Concentrix scale Customer Service hiring across the Philippines. In the fast-paced BPO and customer experience industry, companies often face the challenge of scaling their workforce quickly while maintaining high hiring standards. When customer demand increases, organizations must rapidly onboard skilled professionals who can deliver excellent service without compromising quality. This is where Staffwiz's recruitment and staffing expertise played a key role in supporting Concentrix, a leading global provider of customer experience solutions. Supporting high-volume hiring across multiple locations. As Concentrix expanded its operations across several sites in the Philippines, the company needed a reliable staffing partner capable of delivering qualified Customer Service Representatives (CSRs) quickly and consistently. Staffwiz worked closely with the client to support volume ramp hiring, ensuring that every candidate endorsed met the required qualifications and service standards. Through a structured recruitment process and strong candidate screening, Staffwiz was able to provide high-quality, job-ready candidates prepared to step into customer support roles. Delivering quality while minimizing hiring fallout. High-volume hiring often comes with the risk of candidate drop-offs or last-minute withdrawals. However, Staffwiz maintained minimal fallout rates, helping Concentrix keep its hiring pipeline stable during rapid expansion phases. Key outcomes included: * Endorsing fully qualified Customer Service Representative candidates * Supporting hiring needs across multiple Philippine sites * Maintaining consistent quality in candidate selection * Achieving low fallout rates during the recruitment process This level of reliability allowed Concentrix to continue scaling its operations while maintaining a strong customer service workforce. A trusted staffing partner. By delivering consistent results and maintaining high recruitment standards, Staffwiz became recognized as one of the top-performing staffing partners supporting Concentrix's hiring initiatives. The partnership highlights how the right staffing support can make a significant difference when businesses need to scale quickly without sacrificing quality. Helping businesses scale smarter. For organizations operating in customer support, BPO, and contact center environments, hiring the right talent quickly can be a major competitive advantage. With its expertise in sourcing and endorsing qualified candidates, Staffwiz continues to help companies scale their workforce efficiently while maintaining the service quality their customers expect. If your business needs reliable staffing support for customer service, call center, or remote teams, Staffwiz can help you find qualified talent quickly and efficiently.