Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Counter Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeNew York, NY, USANo salary listedIn-person

About the Job

Requirements

Demonstrate the Charlotte Tilbury brand values and customer base.
Achieve individual key performance indicator goals and lead by example.
Demonstrate expertise among retail artistry brands while operating within company guidelines.
Use sound judgment to resolve customer queries and achieve positive outcomes.
Partner with the Account Executive and Area Trainer to support continuous team training and development, meeting Charlotte Tilbury service and artistry standards.
Anticipate staffing needs and source and select freelance and permanent talent.
Create an atmosphere of open and positive communication, professionalism, and creativity through team meetings and a collaborative management style.
Maintain required inventory levels and accurate stock files.
Control counter consumables and other store expenses within budget guidelines.
Maintain excellent counter hygiene and comply with store standards and policies.

Responsibilities

Operate the Charlotte Tilbury brand counter effectively and efficiently.
Maximize sales potential and deliver superior customer service to achieve financial results.
Execute sales, events, merchandising, operations, training, and employee development.
Drive in-store financial results to meet and exceed plans, including average unit sales and items per transaction.
Communicate and manage agreed goals with staff.
Manage customer queries and extend exceptional customer service beyond the in-store experience.
Determine individual and team sales targets to meet and exceed plan.
Analyze business performance and plan strategies for day-to-day business and events.
Promote the Tilbury Touch to the team and customers, modeling exceptional customer service.
Recognize and celebrate strong performance.
Keep the counter customer-ready from opening to closing.
Implement visual merchandising, new-launch displays, and collateral placement as directed by the marketing team.
Suggest win-win opportunities to drive in-store sales.
Schedule the team to optimize coverage according to customer flow.

Counter Manager Bloomingdales Soho - Charlotte Tilbury

Charlotte Tilbury · New York, United States · Contract · Posted 2026-10-19

Workplace: on_site

Department: Retail

Description

The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand at Bloomingdales.

Always demonstrating the 5 P's Professional, Proactive, Passionate, Prescriptive and Potential.

An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base.

Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

Requirements

MAIN DUTIES AND RESPONSIBILITIES:

Sales
Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
Lead by example on personal KPI goals
Communicate and manage agreed goals with the staff
Responsible for being the specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
Customer Service
Manage customer queries, through the use of sound judgement and achieving positive outcomes
Build partnership with Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
Take every opportunity to extend exceptional customer service beyond the in-store experience
Team management
Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff
Determine individual and team sales targets to meet and exceed plan
Analyze business performance and proactively plan strategy within day to day business and events
Consistently promote the Tilbury Touch to the team and customers
Lead by example always to promote the Tilbury Touch and exceptional customer service
Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
Recognize and celebrate great performance
Operations
Ensure that the counter is 'customer ready' from open to close of business
Maintain the required inventory levels and accurate stock files
Control store expenses (i.e. counter consumables) within budget guidelines
Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
Proactively suggest win-win opportunities to drive sales within store
Schedule team to optimize coverage according to customer flow
Maintain excellent counter hygiene standards
Maintain the store standards and policies at all times

Apply

Apply at Charlotte Tilbury

About the Company

Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Charlotte Tilbury Beauty Ltd. is a luxury beauty brand that offers skincare, makeup, and fragrance. Its products use premium formulations sold through direct-to-consumer channels and retail partners, supported by virtual consultations and in-store appointments. The brand differentiates itself with prestige positioning, celebrity endorsements, strong digital presence, and omnichannel experiences. Its goal is to lead the premium beauty market by expanding worldwide distribution and encouraging repeat purchases.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $1.2B
Headquarters: London, United Kingdom
Founded: 2012

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