In-Telecom

Provides VoIP, access control, IT consulting

Client Success Manager

Account ManagementUpdated on Nov 13

Full-timeLouisiana, USANo salary listedIn-person

About the Job

Requirements

Three to five years of experience in account management.
Experience selling additional products or services into existing accounts.
Ability to maintain strong client relationships and deliver client success.
Strong organizational skills, attention to detail, and business acumen.
Strong analytical, decision-making, and problem-solving abilities.
Ability to balance multiple priorities and provide solutions.
Strong time-management skills.

Responsibilities

Build trusted client relationships and take responsibility for client retention and goodwill.
Create value for the company's products and services.
Monitor and manage client retention through new agreements and renewals.
Serve as the client point of contact, promptly identifying and addressing opportunities.
Communicate client needs and business goals to the virtual chief information officer and technical team, then present resulting recommendations to clients in business terms.
Act as a business partner for clients and hold the company accountable for delivering a strong client experience.
Provide client reporting and quarterly reviews that highlight services and help project clients' future needs.
Identify growth opportunities within the existing client base.
Sell additional project and service opportunities, offering clients the full product and service suite.
Carry and meet annual revenue growth and retention targets for the assigned client portfolio.
Maintain the required client meeting cadence, including quarterly business reviews and regular check-ins.
Keep client records, opportunities, and next steps current in the customer relationship management system.

Desired Qualifications

Preferred: Bachelor's degree in Business Administration or Marketing.
Understanding of private branch exchange, voice over internet protocol, and information technology environments, including networking, Microsoft products, Fortinet firewalls, switches, access points, and cybersecurity.
Experience and working knowledge of managed service provider environments.
One to three years of experience working with Salesforce.
One to three years of experience working with ticketing systems.

The Client Success Manager will serve as a key business partner between In-Telecom and its Clients. The CSM will oversee Client relationships and will focus on delivering the "In-Telecom Experience", ensuring high adoption of In-Telecom products and services and maximize Client retention. This position requires strong organizational skills, attention to details, high business acumen, and excellent communication abilities.

Client Retention

Builds relationships with clients and establishes a sense of trust. Responsible for client retention and goodwill.
Create value for ITC products and services.
Monitor and manage Client retention through new agreements and renewals.

Client Management

Serve as the point of contact for Clients on behalf of ITC to promptly identify and address areas of opportunity.
Bring the Client's needs and business goals to the vCIO and technical team, and present the resulting recommendation to the Client in business terms.
Be a critical business partner for the Client, holding ITC accountable to a phenomenal experience.
Provide Clients with reporting and quarterly reviews that highlight ITC services and facilitate projecting the Client’s future needs.

Client Growth

Identify growth opportunities for ITC within the existing Client base.
Sell additional opportunities for projects and services, offering the Client the entire ITC Suite.
Carry and meet an annual revenue growth and retention target for the assigned Client portfolio.
Maintain the required Client meeting cadence, including quarterly business reviews and regular check-ins, and keep Client records, opportunities and next steps current in the CRM.

3-5 years of experience in account management
Experience selling additional products or services into existing accounts
Growth mindset, with a passion for Client Success
Extremely well organized, detailed-oriented, results driven, and highly self-motivated
Strong analytical, decision-making, and problem-solving abilities
Ability to balance multiple priorities and provide solutions
Great organization and time management skills

Preferred Qualifications:

Bachelors Degree in Business Administration, Marketing, or a related Field
Understanding of PBX, VoIP, and IT environments (networking, MS products, Fortinet firewalls, switches and APs, Cyber Security)
Experience and working knowledge of MSP Environments
1-3 years of experience working with Salesforce
1-3 years of experience working with ticketing systems

About the Company

In-Telecom

Provides VoIP, access control, IT consulting

In-Telecom provides a full range of technology solutions, including VoIP phone systems, access control, IT consulting, and skilled installation and service from certified technicians. Its products work by delivering voice communications over the internet (VoIP), controlling physical entry with security and access systems, and offering expert guidance and hands-on setup for IT needs. The company differentiates itself through its one-stop-shop approach, blending hardware, software, and ongoing support with a focus on customer service before and after the sale. This combination aims to ensure clients understand, adopt, and maintain their technology effectively. The goal is to become a long-term technology partner that helps clients succeed by handling all their security and telecommunications needs.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Slidell, LA
Founded: 2009

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