Administrative Associate 2

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

Administrative Associate II (S)

Position Number

Grade

NC02

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description of Work

Knowledge Skills and Abilities/Management Preferences

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. 

Visit www.nctemporarysolutions.com for employment information. 
 

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position.  All temporary employees are limited to one NC State Government temporary assignment at a time.  

 
Individuals hired into a temporary State job must be fully qualified for the job.  OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs.  Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. 
 
This temporary position is located in 200 W. Jones Street - Wake County.  This position is assigned to the NC Community College System.

 
Job Order Hourly Rate of Pay: $19.00 (Based on education and/or years of relevant work experience reflected on the application).  
 
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.  The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.  

Management Preferences:  

• The Switchboard Receptionist serves as the first point of contact for the NC Community College System Office, providing professional and courteous assistance to visitors, callers, and employees.
• This position is responsible for managing incoming telephone calls, greeting visitors, directing inquiries, and supporting the daily operations of the reception area.

Job Duties:

• Greet visitors and members of the public in a friendly, professional, and courteous manner.
• Distribute visitor name badges and provide general visitor assistance.
• Answer and direct incoming telephone calls.
• Take and relay messages accurately and promptly.
• Provide general information and respond to routine inquiries from callers and visitors.
• Direct visitors and callers to the appropriate departments, employees, or resources.
• Maintain an organized, welcoming, and professional reception area.
• Provide general administrative and clerical support as needed.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent verbal communication and interpersonal skills.
• Strong customer service skills and a friendly, professional demeanor.
• Ability to communicate effectively with visitors, callers, employees, and the general public.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work independently.
• Adaptability and willingness to assist with changing office needs.
• Dependable, punctual, and demonstrates a strong work ethic.
• Previous experience in reception, switchboard operations, or customer service is preferred.
  
  

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Alisha Anne Grandy

Recruiter Email:

[email protected]