CFC

Cyber risk underwriting through MGA platform

Platform Support Specialist

Insurance Sales & AgencyUpdated on Nov 13

Full-timeMelbourne VIC, AustraliaNo salary listedHybrid

About the Job

Requirements

Strong customer service and written and verbal communication skills.
Excellent time management and organisational skills.
Ability to manage competing priorities in a fast-paced environment.
Resilience, adaptability, and a solutions-focused approach.
High attention to detail and accuracy.
Professional, positive, and proactive attitude.
Strong accountability and ownership.
Proficiency in Microsoft Office and comfort working with digital platforms.

Responsibilities

Respond to broker enquiries in a timely and professional manner.
Deliver broker service through live chat and digital channels.
Manage the platform team inbox and accurately log submissions.
Issue policies, MTAs, renewals, and other underwriting documentation.
Chase outstanding items, including subjectivities and renewals.
Handle platform referrals and produce quotations within agreed service standards.
Proactively follow up new business quotations to secure opportunities.
Explain product features, benefits, coverage, and wording.
Conduct daily risk reviews of broker-generated quotes to support portfolio profitability.
Engage proactively with brokers to gather platform feedback.
Support general administrative and ad-hoc tasks.

Desired Qualifications

Experience in insurance, underwriting support, or broker servicing is well regarded but not essential.

Are you customer-focused, digitally savvy, and excited by the future of underwriting?

We are seeking an enthusiastic and proactive Platform Support Specialist to join our Connect Platform team in Melbourne and support CFC’s growing digital distribution strategy.

About the role
Reporting to the Platform Support Manager, you’ll be a core member of CFC’s platform team — a critical and fast-growing function responsible for increasing the proportion of business written through online channels.

In this role, you’ll support the end-to-end underwriting process on the platform, engage directly with brokers, and play a key role in delivering an exceptional digital broker experience. You’ll manage live chat interactions, respond to enquiries, support underwriting referrals, and ensure policies and documentation are issued accurately and efficiently.

Why Join Us?
This is an opportunity to grow your career in a supportive and collaborative environment that values innovation, reliability and continuous improvement. You’ll be exposed to a dynamic and evolving area of the business, with challenges and opportunities not typically found in traditional underwriting roles.

Respond to broker enquiries in a timely and professional manner
Deliver first-class broker service through live chat and digital channels
Manage the platform team inbox and log submissions accurately
Issue policies, MTAs, renewals, and other underwriting documentation
Chase outstanding items including subjectivities and renewals
Handle platform referrals and produce quotations within agreed service standards
Proactively follow up new business quotations to secure opportunities
Explain product features, benefits, coverage, and wording with confidence
Conduct daily risk reviews of broker-generated quotes to support portfolio profitability
Engage proactively with brokers to gather feedback on the platform
Support general administrative and ad-hoc tasks as required

Strong customer service and communication skills, both written and verbal
Excellent time management and organisational skills
Ability to manage competing priorities in a fast-paced environment
Resilient, adaptable, and solutions-focused
High attention to detail and accuracy
Professional, positive, and proactive “can-do” attitude
Strong sense of accountability and ownership
Proficiency in Microsoft Office and comfort working with digital platforms
Experience in insurance, underwriting support, or broker servicing will be well regarded (but not essential)

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

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