All Accor

Global hotel management, franchising, loyalty program

In Room Dining Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeAgra, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A minimum of 5 years of progressive experience in food and beverage management, including at least 2 years specifically in in-room dining or room service operations.
Expertise in wine and beverage program management, including knowledge of wine regions, varietals, production methods, and food pairing principles.
Leadership and team management experience, including the ability to train, mentor, and supervise hospitality staff.
Proficiency with beverage management systems, inventory software, and point-of-sale platforms.
Knowledge of alcohol service regulations, licensing requirements, and responsible service practices.
Organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
Communication and interpersonal skills to engage guests and staff professionally.
Budget management experience and the ability to control costs while maintaining service quality.

Responsibilities

Oversee all in-room dining operations to ensure seamless service delivery and guest experiences across all service periods.
Develop, curate, and manage the in-room dining beverage program, including wine selection, spirits, and premium non-alcoholic offerings.
Maintain wine inventory and cellar operations, including storage protocols and rotation procedures to preserve product quality.
Provide beverage recommendations and wine pairing guidance to guests using knowledge of wine regions, varietals, and production methods.
Train, mentor, and supervise in-room dining staff and sommelier team members, ensuring consistent service standards and professional development.
Manage in-room dining budgets, monitor costs, and implement strategies to optimize profitability while maintaining service quality.
Ensure compliance with alcohol service regulations, licensing requirements, and responsible service practices.
Use beverage management systems, inventory software, and point-of-sale platforms to track stock levels, sales data, and operational metrics.
Coordinate with kitchen and housekeeping departments to ensure timely and accurate in-room dining service delivery.
Maintain records related to inventory, staff performance, guest preferences, and service incidents.
Develop and implement staff training programs focused on wine education, service techniques, and guest engagement.
Monitor guest feedback and satisfaction metrics, address concerns, and implement improvements to enhance the in-room dining experience.
Collaborate with the culinary team to create menu offerings and beverage pairings that meet the property's luxury standards.

Job Description

Oversee all in-room dining operations, ensuring seamless service delivery and exceptional guest experiences across all service periods
Develop, curate, and manage the in-room dining beverage program, including wine selection, spirits, and premium non-alcoholic offerings
Maintain comprehensive wine inventory and cellar operations, implementing proper storage protocols and rotation procedures to preserve product quality
Provide expert beverage recommendations and wine pairing guidance to guests, demonstrating extensive knowledge of wine regions, varietals, and production methods
Train, mentor, and supervise in-room dining staff and sommelier team members, ensuring consistent service standards and professional development
Manage in-room dining budgets, monitor costs, and implement strategies to optimize profitability while maintaining premium service quality
Ensure compliance with all alcohol service regulations, licensing requirements, and responsible service practices
Utilize beverage management systems, inventory software, and point-of-sale platforms to track stock levels, sales data, and operational metrics
Coordinate with kitchen and housekeeping departments to ensure timely and accurate in-room dining service delivery
Maintain meticulous records and documentation related to inventory, staff performance, guest preferences, and service incidents
Develop and implement staff training programs focused on wine education, service techniques, and guest engagement
Monitor guest feedback and satisfaction metrics, addressing concerns and implementing improvements to enhance the in-room dining experience
Collaborate with the culinary team to create innovative menu offerings and beverage pairings that complement Fairmont's luxury standards

Qualifications

Minimum 5 years of progressive experience in food and beverage management, with at least 2 years specifically in in-room dining or room service operations
Proven expertise in wine and beverage program management, including knowledge of wine regions, varietals, production methods, and food pairing principles
Strong leadership and team management experience, with demonstrated ability to train, mentor, and supervise hospitality staff
Proficiency with beverage management systems, inventory software, and point-of-sale (POS) platforms
Comprehensive knowledge of alcohol service regulations, licensing requirements, and responsible service practices
Excellent organizational and time management skills with ability to manage multiple priorities and meet deadlines
Strong communication and interpersonal skills with ability to engage guests and staff professionally
Budget management experience with demonstrated ability to control costs while maintaining service quality

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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