Field Specialist
€57k - €64.3k/yr
Mid
Remote in Germany
RemoteRequires more than 70% travel and occasional weekend, emergency, and 24/7 on-call availability.
Field ServiceEquipment Field Service
About the job
Requirements
- Completed vocational training in electrical engineering or medical technology.
- Knowledge of medical technology and basic medical knowledge.
- Strong internal and external communication skills.
- Reliability, dependability, and a confident professional manner.
- Customer management and escalation-management skills.
- Ability to collaborate professionally across departments and work effectively in a team.
- High flexibility and willingness to travel extensively, exceeding 70%.
- Willingness to work weekends and participate in extended emergency service and 24/7 on-call coverage.
- Fluent written and spoken English and German.
- Solid information technology and network knowledge.
- Good Microsoft Office knowledge and documentation skills.
Responsibilities
- Independently perform repairs, including remote repairs, by analyzing causes across systems and selecting solutions while considering clinical, financial, and technical impacts.
- Resolve customer problems within established solution patterns while balancing customer satisfaction and economic efficiency.
- Maintain close customer contact and actively manage escalations through professional communication.
- Independently perform installations and Field Change Orders.
- Provide proactive and reactive remote repairs.
- Virtually guide colleagues during on-site repairs and Field Change Orders.
- Conduct advanced technical training during installations, including explaining basic configurations and adapting simple protocol configurations.
- Coordinate small projects such as relocations, station upgrades, and new installations.
- Independently resolve information technology and network faults, including the connection of third-party systems.
- Collaborate with and provide relevant information to Sales, including information about customer service agreements, upgrades, and product lifecycle services.
- Support internal and external partners and customers during maintenance activities.
- Support Sales and Project Managers with technical questions.
- Document all activities and prepare technical reports according to Philips quality criteria and Service Record Quality requirements.
- Document and report safety-relevant defects or risks in accordance with the Customer Feedback Process.
- Act as a medical device consultant under Section 83 of the German Medical Devices Implementation Act.
- Comply with relevant Philips processes.
About the company
Philips makes medical equipment and software for hospitals and care providers, along with personal health products for consumers. Its hospital portfolio spans MRI and CT scanners, ultrasound, image-guided treatment systems and patient monitors, while Sonicare and Avent cover oral health and baby care. Clinical software connects medical images and patient data across care teams, and the company earns revenue from equipment, software, maintenance and consumer product sales. It works with health systems through long-term technology and service partnerships, including solutions for care at home. Founded in 1891, Philips is headquartered in Amsterdam, the Netherlands.
Company Size
10,001+
Company Stage
Acquired
Total Funding
$164.7M
Headquarters
Murrysville, Pennsylvania
Founded
1891
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Simplify's Take
What believers are saying
- Demand improved: Philips reported 4% comparable group sales growth for Q2 2026 in July 2026.
- Software expertise has room to develop: software and data science comprised about half Philips' research effort in 2025.
- Manufacturing expansion has backing: Philips reiterated a $150 million North American investment plan in February 2026.
What critics are saying
- US sleep-device sales remain restricted: Philips Respironics must meet consent-decree requirements before resuming new sleep-therapy device sales.
- Underlying earnings weakened: Philips' July 2026 report shows Q2 adjusted earnings fell slightly excluding its US tariff refund.
- Central teams face cost pressure: February 2026 plans target 15% to 20% lower central-function costs at Philips.
What makes Philips unique
- MRI avoids helium refills: Philips says its sealed BlueSeal magnets use seven liters rather than conventional systems' 1,500.
- Inventions form a substantial asset base: Philips reports 53,000 patent rights across its technology portfolio.
- The employer's name spans independent businesses: Philips licenses its brands across multiple product categories to outside partners.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Unlimited Paid Time Off
- Health Savings Account/Flexible Spending Account