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Philips

Makes medical devices and personal health products

Field Specialist - DXR/IGT Multimodality

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeRemote in Germany€57k - €64.3k /yr

About the Job

Requirements

  • Completed vocational training in electrical engineering or medical technology.
  • Knowledge of medical technology and basic medical knowledge.
  • Very good internal and external communication skills.
  • Reliability, dependability, and a confident manner.
  • Customer management skills.
  • Assertiveness and escalation-management skills.
  • Ability to collaborate professionally across departments and work as part of a team.
  • High flexibility.
  • Strong information technology and network knowledge.
  • Good Microsoft Office knowledge and documentation skills.
  • Willingness to travel regionally and across regions, with more than 70% travel.
  • Willingness to work weekends.
  • Willingness to participate in extended emergency service and 24/7 on-call duty.
  • Fluent spoken and written English and German.

Responsibilities

  • Independently perform repairs, including corrective maintenance, for medical technology systems in DXR/IGT Multimodality, following all relevant processes.
  • Analyze system-wide fault causes and select solutions while considering clinical, financial, and technical effects.
  • Resolve problems within established solution patterns while balancing customer satisfaction and cost-effectiveness.
  • Maintain close customer contact and professionally manage escalations.
  • Independently perform installations and Field Change Orders.
  • Perform proactive and reactive remote repairs, including corrective maintenance.
  • Virtually guide colleagues carrying out repairs and Field Change Orders on site.
  • Provide advanced technical instruction during installations, including explaining basic operating configurations and adapting simple protocol configurations.
  • Coordinate small projects as part of the role, such as relocations, station upgrades, and new installations.
  • Independently resolve information technology and network faults, including issues connecting third-party systems.
  • Collaborate with Sales and pass along relevant information about items such as CSA, upgrades, and PLS.
  • Support internal and external partners and customers with maintenance activities.
  • Support Sales and Project Managers with technical questions.
  • Document all work and activities and prepare technical reports according to Philips quality criteria for service record quality.
  • Document and report safety-related defects or risks through the Customer Feedback process.
  • Act as a medical device consultant under Section 83 of the Medical Devices Law Implementation Act (MPDG).
  • Comply with applicable Philips processes.

About the Company

Philips

Makes medical devices and personal health products

Philips makes medical equipment and software for hospitals and care providers, along with personal health products for consumers. Its hospital portfolio spans MRI and CT scanners, ultrasound, image-guided treatment systems and patient monitors, while Sonicare and Avent cover oral health and baby care. Clinical software connects medical images and patient data across care teams, and the company earns revenue from equipment, software, maintenance and consumer product sales. It works with health systems through long-term technology and service partnerships, including solutions for care at home. Founded in 1891, Philips is headquartered in Amsterdam, the Netherlands.

Company size
10,001+
Company stage
Acquired
Total funding
$164.7M
Headquarters
Andover, MN
Founded
1891

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