Senior Customer Solutions Engineer
Westinghouse Electric Company
Senior Customer Solutions Engineer
Westinghouse Electric Company
Nuclear reactor technology and services provider
Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
As a Senior Customer Solutions Engineer,youwill lead business unit and engineering teams in developing, offering, and supporting products and services that provide our utility customers with solutions to their technical problems. You will be responsible for defining and offering customer solutions in the areas of digital tools. These digital tools include Software as a Service (Saas) product offerings and Data Analytics. Additionally, you will propose engineering service solutions. You will typically prepare medium-sized offers spanning multiple months to a year or more to address our customers' needs and strategic projects.
You will report to the Customer Solutions Manager, Digital Optimization Solutions and will be based out of our Cranberry Township, PA facility. Travel to US and Canadian customer sites and industry conferences is required, approximately 10%.
Demonstrate product knowledge of the offerings within the Digital Optimization Solutions product line, including the areas of:
Implementation of Software as a Service (SaaS) products for Configuration Management, Obsolescence Management and others
Data Analytics products to support effective customer decision making
Support the growth of business relationships with utility customer engineers and management to position Westinghouse as a consultative partner in the marketplace.
Analyze voice of customers and work with Digital Optimization Solutions product leaders to manage the product roadmap and position Digital Optimization Solutions to be the leader in all focus segments.
Assist in financial forecasting to provide an accurate assessment of both financial timing and results for opportunities
Assist Project Managers and Contract Managers on contract changes.
Facilitate opportunity management and interface with Account Teams and Sales Teams to maintain the opportunity database (Microsoft D365). Additional interface support activities include Growth Planning, Key Opportunity Review, Marketing Material, and Capture Plan Development.
Assist Product Managers in the development and implementation of strategic plans, ranging from individual product strategies to platform level business plan.
Complete development opportunities such as contributing to project execution work on a project within the portfolio to deepen product understanding and customer relationships. Although this role has a priority on business development, there is potential for technical development within the relevant product line in conjunction with business needs.
Communicate effectively with Westinghouse leadership, conveying both technical and financial information.
Support Customer inquiries and product troubleshooting, capture voice-of-customer feedback and communicate this feedback to internal stakeholders to drive continuous product and service improvement.
Bachelor's degree required. Applicable disciplines are Engineering, Project Management, Business, or related technical discipline.
5+ or more years of related experience in a technical field with a demonstrated history of leading small to medium complexity offers to successful completion of winning the order.
Familiar with customer requirements related to software to support nuclear power plants.
Familiar with the sales cycle of lead creation, opportunity identification, request for proposal analysis, offer development, and order entry.
We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $85,200 to $106,500 per year.
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Why Westinghouse?
Our benefits package is tailored to meet the diverse needs of our employees, while also promoting wellness and career growth. The following are representative of what we offer:
Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
401(k) with Company Match Contributions to support employees' retirement
Paid Vacations and Company Holidays
Opportunities for Flexible Work Arrangements to promote work-life balance
Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
Global Recognition and Service Programs to celebrate employee accomplishments and service
Employee Referral Program
Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:
Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability
While our Global Headquarters are located in Cranberry Township, PA, we have over 11,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.
Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities
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Nuclear reactor technology and services provider
Westinghouse Electric Company LLC provides nuclear power technology and services to utilities, governments, and private sector clients worldwide. It designs and sells nuclear reactors and fuel, and offers maintenance, training, compliance, and consulting services. Its AP1000 PWR uses passive safety features, and it is developing Small Modular Reactors (SMRs) and Microreactors for flexible deployment. The company's goal is to enable safe, reliable, low-emission energy by delivering proven reactor technologies and a broad support ecosystem globally.
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