Behavioral Health Integrated Care Coordinator-Adult

Job Summary:

The Behavioral Health Integration Coordinator- Adult or Child- will manage a dynamic case load and serve as a hub for the collaborative delivery within the larger behavioral health home team. The Behavioral Health Integration Coordinator will be a link for patients, supporting their on-going goals and objectives.  Integration Coordinators will ensure patients have access to an array of community resources, including support with food insecurity, housing, as well as gaps in care. They will work closely with patients in the community, offering a variety of virtual, in-office, and in-home locations for care delivery, ensuring that all aspects of physical and mental health needs are assessed and addressed.  

Essential Duties and Responsibilities

• Supports and promotes the mission and values of Covenant Health Ministry.

• Treats patients and colleagues with dignity and respect, applying a strengths-based, trauma informed approach to care.

• Works with the behavioral health home team to involve other support services (ie, peer support, nurse navigation) with permission.

• Helps to ensure a seamless transition of care by helping arrange and /or scheduling appointments.  May also attend community appointments, if needed.

• Supports and educates patients regarding transitional supports as well as community resources, helping remove access barriers to medical, dental, housing resources, or other needs as identified.   

• Collaborates and communicates with other care team members, (ie PCP, Psychiatry, etc)

• Assist patients with Medicaid requirements and coverage renewals.

• Contacts community resources routinely to establish availability and referral capacity.

• Communicates professionally with referral sources and returns phone calls promptly.

• Collect patient’s medical and behavioral history to the complete referrals requested, following HIPPA guidelines and system policies.  

• Attends patient appointments with medical and behavioral clinicians as needed.

• Documents an individualized plan and safety plan for each patient, reflecting their voice and central role in any care provided.  

• Documents progress towards the plan objectives as well as collateral contacts.

• Manages a dynamic case load ensuring that patients are actively participating in care.   

• Communicates regularly with clinical lead/program manager regarding individual patient progress or treatment issues.   

• Attends and participates in individual and team meetings with clinical lead. Informs clinical lead of any conflicts of interest, client crises, or other situations that require further review/ assessment.

• Demonstrates ability to be open and willing to receive constructive feedback regarding client care.

• Attends and actively engages in program meetings.

• If needed, helps to follows up after a missed appointment. 

• Maintains all required competencies and completes annual compliance courses on time.

• Participates in community outreach activities.

• Other duties as consistent with this role

• BHH only- Completes all needed authorizations and reviews in Acentra. Tracks required due dates to enable monthly attestation and authorization compliance.  Documents in EPIC to standards outlined in Mainecare Section 92, State of Maine Mental Health Licensing, and Covenant Health System Policies.

• Child Coordinators only- will support families regarding transitional supports as well as community, helping remove access barriers to medical, dental, food-SNAP, childcare or other needs as identified.

• Works with the unit teacher, social worker and school systems to help patients with re-entry attending IEP/ 504 plans as needed. 

• Strong Futures Only- will work with Inpatient Care Team and family to assess patient needs at discharge, working collaboratively to identify gaps in recommended services.  Referrals will be made to either Strong Futures Providers (ie medication management, case management, outpatient therapy) and/or community resources in the patient’s home community.

• Will engage in ongoing communication with family post discharge to continue assessing needs and supporting patient re-entry home.  Will facilitate scheduling and act as the ‘hub’ for Strong Futures Team communication with family.

• Will track core measures of patient success and engagement throughout the up to 6 months of services offered.

Job Requirements

Job Knowledge and Skills

• Must be able to speak clearly, read, write, and comprehend the English language.
• Supportive team player who is also able to work independently.
• Applies principles of social work (i.e. respectful engagement, strengths-based perspective, empathetic listening skills, cultural humility) to daily interactions with clients and colleagues.
• Ability to work well in fast-paced environments. Tolerates frequent interruptions.
• Excellent communication skills
• Can do, solutions-driven thinker.
• Technically adapt to working with electronic health records, experience with excel is helpful.

• Education and Experience

• Basic Life Support certification preferred
• Certified as being trained in the Crisis Prevention Institute (CPI). This may be obtained through departmental training/onboarding process.
• 1-3 years of case management experience preferred
• Must satisfy the minimum education, certification, and/or work experience requirements outlined in Section 92 of the MaineCare Benefits Manual for the program position being sought. 
• Child Coordinators- must possess a bachelor’s degree in field consistent with those                                                      identified in section 92 of the MaineCare Benefits Manual.
• Adult Coordinators- must possess an active MHRT-c certification, as outlined in section 92 of the MaineCare Benefits Manual.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

•Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

•Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

•Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

•Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

$27.50 - $37.88

Rate of pay displayed reflects the beginning of the pay scale.  At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.