INACTIVE
Full-Time
Technical Support Engineer
Posted on 4/7/2024
Cloud communications and VoIP technology provider
Data & Analytics
Junior
San Francisco, CA, USA + 1 more
Required Skills
Communications
Requirements
- Bachelor's Degree in Computer Science or related field
- 1-2 years of Technical Support experience in either the telecommunications or technology sectors
- Strong communication skills
- Proactive and customer-focused attitude
Responsibilities
- Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Vonage service
- Triage support requests by email, phone and chat
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Collaborate with cross-functional teams to accelerate ticket resolution
- Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
- Capture knowledge, for customers who prefer solving their own issues without having to contact support
Vonage provides a flexible cloud communications platform offering unified communications, contact centers, and programmable APIs for messaging, voice, and video, all powered by VoIP technology, enabling seamless employee communication and collaboration.
Company Stage
M&A
Total Funding
$1.1B
Headquarters
Holmdel, New Jersey
Founded
2001
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 4%INACTIVE