Veterinary Receptionist

Job Description

You would be the calm, welcoming face that keeps PAW running smoothly.  You'll handle the front line—greeting caregivers, managing calls, walk-ins, triage, scheduling, processing payments, and supporting every department—so the clinical team can focus on patients.

First Impressions & Caregiver Advocacy: Warmly welcome patients and caregivers, route calls, assist in running triage with precision. 

Seamless Transactions & Financials: Handle invoice finalizations, process payments, and perform smooth end-of-day cash drawer reconciliations using our practice management software. 

Lobby & Inventory Operations: Keep the lobby clean, inviting, and safe; assist with inventory tracking and loss prevention to help keep hospital operations running lean and efficient.

Digital & Administrative Support: Keep records clean and up to date by managing incoming emails, digital attachments, faxing, and document scanning.

We don't believe in top-down silos. At PAW, you are an active contributor to how we work:

Real Team Voice: Participate in regular Collaborative Meetings across our teams. Your frontline feedback directly shapes our guidelines, workflow efficiency, and hospital policies. Regular department and clinic-wide check-ins to keep everyone connected, informed, and supported.

Structured Growth: Follow our Core Training which is a three-block initiative that breaks role responsibilities into must-have, will-need, and might-see assets to build shared ownership and steady, measurable growth from day one.

Qualifications

• Has the ability to solicit, process, and integrate input from team members and administrators

• Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. 

• Contributes to a positive work environment by treating others with fairness and respect   

• Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA

• Preferred 1Y+ Experience in Customer Service 

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Paid Vacation and Sick Time 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Personal Pet Discounts
• Pet Insurance Discounts 
• Uniform Allowance 
• Gym Membership 
• Referral Bonus Program for most positions
• Employee Assistance Program 

*Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/

Compensation: 18 to 20 (USD) (HOURLY)