AI Service-as-Software Solutions Architect

Req ID: 393370 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a AI Service-as-Software Solutions Architect to join our team in Plano, Texas (US-TX), United States (US).

Key Responsibilities 

Client Strategy, Discovery & Executive Solutioning 

• Engage C-suite and functional executives to identify high-friction workflows, value leakage, decision bottlenecks, and outcome pools that justify an AI-native transformation. 

• Lead executive briefings, discovery sessions, design workshops, and value workshops that move the conversation from isolated AI use cases to reimagined end-to-end business work. 

• Translate ambiguous business priorities into a clear problem statement, future-state workflow, stakeholder model, measurable outcomes, roadmap, and investable solution hypothesis. 

• Create persuasive, business-first narratives, demos, POVs, proposals, and executive presentations that show how governed AI agents perform work rather than simply showcase platform features. 

Service-as-Software Solution Architecture 

• Own the end-to-end solution blueprint across business process, domain logic, agents, human-in-the-loop controls, data and knowledge, integrations, security, observability, governance, operating model, and value measurement. 

• Determine what should be client-specific, reusable at the industry-solution layer, or provided by the underlying enterprise AI platform; prevent unnecessary custom builds and platform forks. 

• Convert representative workflows into capability architectures, agent interaction models, functional and non-functional requirements, deployment prerequisites, evaluation criteria, and delivery-ready backlogs. 

• Guide architecture choices across hyperscalers, enterprise applications, data platforms, APIs, event flows, identity, model services, and customer environments while maintaining a composable, platform-led design. 

• Ensure solutions include trustworthy-AI controls, auditability, policy enforcement, role-based access, data protection, resilience, release management, and measurable value attribution. 

Pursuit, Commercial & Deal Leadership 

• Lead strategic AI pursuits from qualification through closure, integrating account, industry, domain, product, platform, AI delivery, security, legal, finance, and managed-services perspectives into one coherent offer. 

• Shape outcome-based commercials, platform and services constructs, implementation phases, managed-services models, assumptions, dependencies, acceptance criteria, and KPI-linked value cases. 

• Direct the development and quality review of SOWs, pricing inputs, solution estimates, delivery responsibilities, IP and reuse positions, security commitments, and customer-facing architecture materials. 

• Identify pursuit risks early, drive decisions across organizational boundaries, resolve ownership gaps, and maintain credibility on scope, timeline, economics, and customer commitments. 

Delivery Mobilization & Value Realization 

• Remain accountable through the transition from pursuit to delivery, ensuring the sold vision is converted into executable requirements, architecture, work packages, governance, and a realistic mobilization plan. 

• Establish the delivery pod, roles, decision rights, RAID discipline, architecture governance, product dependencies, client inputs, and escalation paths required for successful execution. 

• Validate that agent workflows and recommendations remain aligned with business process realities, human accountability, risk controls, user adoption, and the agreed value case. 

• Define KPI baselines and outcome measures, support executive checkpoints, and ensure lessons from delivery are harvested into repeatable assets and future offerings. 

Portfolio & Team Leadership 

• Lead, coach, and deploy a team of solution architects, domain SMEs, industry leads, and pursuit contributors; establish clear ownership, quality standards, development plans, and decision cadence. 

• Manage the portfolio and forward pipeline, balancing near-term customer deadlines with strategic investment in scalable industry capabilities, accelerators, and reference architectures. 

• Represent the practice in leadership reviews, customer forums, internal enablement, town halls, and strategic planning; communicate progress, risks, priorities, investment needs, and decisions crisply. 

Required Qualifications 

• 15+ years of experience spanning enterprise solution architecture, technology-enabled transformation, consulting, presales, product or platform solutioning, and large-scale delivery. 

• Proven ability to lead complex, multi-stakeholder AI or digital-transformation pursuits and convert uncertain client needs into funded, executable programs. 

• Deep understanding of Agentic AI and GenAI patterns, including orchestration, tools and skills, workflow state, knowledge grounding, human approval, evaluation, observability, security, governance, and enterprise integration. 

• Strong business-process orientation across two or more domains such as manufacturing, supply chain, procurement, engineering, customer operations, finance, or enterprise services. 

• Experience designing solutions across cloud, data, application, integration, security, and operating-model layers without losing the business outcome or user journey. 

• Demonstrated strength in business cases, value pools, KPI frameworks, commercial constructs, solution estimation, SOW development, executive storytelling, and contract-risk discussions. 

• Executive presence and the ability to influence C-suite clients, senior internal leaders, product teams, architects, domain experts, sales teams, and delivery organizations. 

• Experience leading and developing multidisciplinary teams in a matrixed, global environment. 

Preferred Qualifications 

• Experience building or scaling AI-native offerings, Service-as-Software, managed AI services, industry platforms, or outcome-based solutions. 

• Hands-on familiarity with enterprise AI platforms and major hyperscalers, plus integration with SAP, Oracle, Salesforce, ServiceNow, Microsoft, data platforms, and industry applications. 

• Experience establishing reusable reference architectures, solution playbooks, demo portfolios, governance mechanisms, and product-to-delivery operating models. 

• Background in manufacturing and products industries, with exposure to complex global accounts and cross-functional transformation programs. 

• Relevant cloud, architecture, AI, product, program, or change-leadership certifications. 

What Success Looks Like 

The successful leader can step into an executive client conversation, identify the business work that should be transformed, shape a differentiated Service-as-Software proposition, and mobilize the right people to turn that proposition into a credible deal and executable solution. They bring enough technical depth to challenge architecture and delivery decisions, enough commercial judgment to protect the deal, enough domain curiosity to reimagine workflows, and enough leadership range to run a high-performing solutions group across multiple strategic pursuits. 

Success Profile & Key Performance Measures 

A unique opportunity to lead the team that turns AI strategy into repeatable, outcome-led solutions and establishes how NTT DATA sells, architects, and scales Service-as-Software across industries.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $105,597 - 244,438. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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