Senior Manager - Workplace Experience

About the Role

Crunchyroll is seeking a dynamic and operationally minded Head of Workplace Experience – EMEA to oversee our European footprint. Based in our London office, you will lead the workplace strategy and day-to-day operations for our EMEA locations. You will have direct management responsibility for Workplace Managers overseeing our offices in Paris, Chisinau, and Berlin as well as day to day management of our London office.

As the EMEA portfolio currently consists of boutique, tight-knit offices, your focus will be on creating highly curated, culturally rich employee experiences while scaling operations efficiently across diverse European regulatory environments. You will partner with local and global teams in Security, People Services, IT/AV, and Finance to ensure operational excellence.

Workplace Experience & Operations

• Distributed Team Leadership: Lead and mentor Workplace Managers in Paris, Chisinau, and Berlin, ensuring alignment with Crunchyroll’s global culture while respecting local European workplace traditions.
• Boutique Office Excellence: Ensure our European offices feel vibrant, connected, and fully operational, providing hands-on support during regular site visits.
• Facilities & Facilities Management: Direct day-to-day workplace operations across EMEA offices, ensuring agile space planning, reliable building systems, and highly functional work environments.
• Localized Vendor Management: Oversee regional vendors (catering, snacks, janitorial, local facilities services), ensuring compliance with local sustainability, health, and safety standards.
• Community & Belonging: Guide local managers in planning inclusive office events, cultural celebrations, and ERG-partnered activations that build a strong sense of community across EMEA.

Strategic Planning and Budgeting

• EMEA Budget Management: Manage and forecast the Workplace Experience budget for the EMEA region, maximizing resources across multiple currencies and tax jurisdictions.
• Utilization & Footprint Strategy: Develop workplace strategies that optimize office utilization and adapt to the unique workspace expectations of the European workforce.
• Global-to-Local Alignment: Translate global workplace initiatives from Senior Management into executable, locally relevant plans for European offices.

Safety and Security

• European Compliance: Partner with Global Safety and Security to implement safety and physical security programs that align with GDPR, local labor councils, and European safety regulations.
• Incident Response: Serve as the regional escalation point for emergencies, coordinating swift responses with local building management, internal teams, and external emergency services.
• Local Readiness: Lead emergency preparedness and health/safety compliance for the London office, while coaching continental managers on their local requirements.

Project Management & Corporate Real Estate

• Project Delivery: Oversee EMEA workplace projects, including office refreshes, lease renewals, or relocations, ensuring minimal disruption to local teams.
• Cross-Functional Partnering: Collaborate with global Real Estate, IT/AV, Finance, and Legal to manage project lifecycles and mitigate regional dependencies.
• Vendor Coordination: Manage relationships with architects, contractors, and furniture suppliers to ensure quality control and cost efficiency.

Qualifications

• 8+ years of experience in Workplace Experience, Facilities Management, or Hospitality, including experience managing distributed, multi-site teams across Europe.
• Deep understanding of regional workplace regulations, health and safety standards, and vendor landscapes.
• Exceptional cross-cultural communication skills; multi-lingual capabilities (e.g., French, German) are a strong plus.
• Proficient with Slack, Google Workspace, Jira, and workplace management tools.

Additional Information

• Schedule: Full-time, primarily on-site in London.
• Travel: Moderate travel required.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))