Customer Support & Order Management Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Planning & Fulfillment Manager

__

Your role and responsibilities

In this role, you will support customer order operations by ensuring accurate order processing, documentation management, and compliance with trade and customs requirements. You will work closely with customers and cross-functional teams to ensure smooth order execution and contribute to process improvement initiatives.

The work model for the role is: #Li-hybrid

This role is contributing to the Strategic Supply Unit, MOIM.

Your role and responsibilities

• Manage the end-to-end customer order process, from order entry through delivery to invoicing.
• Support customers and internal stakeholders with order inquiries and resolve order-related issues.
• Issue invoices and credit notes, handle returns, and maintain commercial and operational documentation.
• Prepare, review, and maintain export, customs, and commercial documentation in line with legal requirements.
• Oversee the accuracy of customs and tax settlements (customs duties, VAT) in export, import, and intra-EU transactions, including verification of rates and preferential status.
• Coordinate the collection, validation, archiving, and retrieval of Proof of Delivery (POD) and export and customs clearance documents.
• Resolve documentation, invoicing, customs, export control, and logistics issues in cooperation with customers and partners.
• Collaborate with Customer Support, Logistics, Transportation, Procurement, Finance, Trade Compliance, and Tax teams, and drive continuous improvement through standardization, automation, and digitalization.

Qualifications for the role

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Economics, Finance, International Trade, or a related field.
• Experience in customer service, order management, logistics, supply chain operations, export administration, shared services, or a similar environment.
• Knowledge of order management processes, commercial documentation, invoicing, credit notes, and returns management.
• Knowledge of international trade documentation, export procedures, and customs regulations, including Incoterms and preferential origin procedures (strong advantage).
• Basic knowledge of VAT and tax settlements in cross-border transactions, such as intra-EU supplies, exports, and simplified procedures (advantage).
• Experience with ERP systems such as SAP and advanced proficiency in Microsoft Office.
• Analytical thinking, strong organization, problem-solving skills, and great attention to detail.
• Continuous improvement mindset with interest in process optimization, automation, and operational excellence, and fluency in English and Polish.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.