Courser

IT service provider aggregation and growth platform

Systems Engineer 1

System Administration +1Confirmed live in the last 24 hours

Full-timeGreenville, SC, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Three to five years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
Proficiency in operating systems such as Windows and Linux and virtualization technologies such as VMware and Hyper-V.
Strong knowledge of networking concepts, protocols, and security practices such as TCP/IP, DNS, DHCP, and VPN.
Ability to analyze complex systems and propose effective solutions.
Ability to collaborate effectively with team members and stakeholders.

Responsibilities

Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
Deploy, configure, and manage operating systems such as Windows Server and Linux, virtualization technologies, and cloud services.
Monitor and maintain servers, network devices, and other IT infrastructure components.
Configure routers, switches, firewalls, VPNs, and other networking equipment to maintain client network performance and uptime.
Troubleshoot and resolve network and server issues, including connectivity problems, latency, and hardware failures.
Implement security practices including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
Manage vulnerability assessments, patch management, and intrusion detection and prevention systems.
Assist with disaster recovery planning and business continuity strategies.
Provide technical support for client systems and resolve hardware, software, networking, and security incidents.
Provide solutions for complex IT challenges and support high availability and system performance.
Serve as an escalation point for complex technical issues.
Monitor client networks and systems using tools such as Nagios, SolarWinds, and Datto.
Optimize system performance through maintenance, updates, and improvements.
Identify potential issues proactively and take corrective actions to prevent system failures or performance degradation.
Support and manage client cloud services such as Microsoft 365, AWS, Azure, and Google Cloud and virtualized environments such as VMware and Hyper-V.
Assist with cloud migrations, configuration, backup, and restore processes.
Maintain virtual machines, storage, and network configurations in cloud environments.
Configure and manage backup solutions for client environments.
Test and verify backup systems and procedures to ensure data integrity and system restoration capability.
Maintain documentation of client systems, networks, configurations, and service tickets.
Provide reports on system performance, uptime, security status, and incidents or issues addressed.
Create and update standard operating procedures for common systems and services.
Build client relationships by understanding client needs and providing timely technical solutions.
Communicate technical information to non-technical stakeholders.
Participate in client meetings about IT needs, challenges, and improvement opportunities.
Assist with or lead technical projects such as server migrations, network upgrades, software implementations, and cloud integrations.
Manage project timelines, resources, and communication for project delivery.
Work with engineers, technicians, and support teams to resolve client issues and implement solutions.
Collaborate with account managers to support client satisfaction and service delivery.

Desired Qualifications

Relevant certifications such as CompTIA Server+, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect.
Experience with scripting or programming languages such as Python, Bash, or PowerShell for automation tasks.
Familiarity with database management systems such as SQL Server or MySQL and data backup and recovery solutions.
Experience with cloud platforms such as AWS, Azure, or Google Cloud and automation tools such as Ansible or Terraform.

Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

Systems Engineer

An MSP Systems Engineer (Managed Service Provider Systems Engineer) is a professional responsible for managing and supporting the IT infrastructure of client organizations within a Managed Service Provider (MSP) environment. Their primary role is to ensure the efficient, secure, and reliable operation of systems and networks, provide technical support, and implement solutions that improve the client’s IT environment. The role typically involves working with a wide range of technologies, from networking and servers to security systems and cloud services.

Key Responsibilities:

Install, configure, and maintain IT infrastructure, including servers, workstations, networks, and software applications for client organizations.
Deploy, configure, and manage operating systems (Windows Server, Linux, etc.), virtualization technologies, and cloud services.
Monitor and maintain servers, network devices, and other IT infrastructure components.
Ensure the optimal performance and uptime of client networks by configuring routers, switches, firewalls, VPNs, and other networking equipment.
Troubleshoot and resolve network and server issues, such as connectivity problems, latency, or hardware failures.
Implement security best practices, including firewall configurations, antivirus solutions, encryption, and secure authentication mechanisms.
Manage vulnerability assessments, patch management, and intrusion detection/prevention systems.
Assist in disaster recovery planning and business continuity strategies to minimize downtime during outages.
Provide technical support for client systems, responding to incidents and resolving issues related to hardware, software, networking, and security.
Offer solutions to complex IT challenges, ensuring high availability and system performance.
Serve as an escalation point for complex issues that require in-depth technical knowledge.
Monitor the health and performance of client networks and systems using monitoring tools (e.g., Nagios, SolarWinds, Datto).
Optimize system performance through regular maintenance, updates, and improvements.
Proactively identify potential issues and take corrective actions to prevent system failures or performance degradation.
Support and manage client cloud services (e.g., Microsoft 365, AWS, Azure, Google Cloud) and virtualized environments (e.g., VMware, Hyper-V).
Assist with cloud migrations, configuration, backup, and restore processes.
Ensure the smooth operation of virtual machines, storage, and network configurations in cloud environments.
Configure and manage backup solutions for client environments to ensure business continuity.
Regularly test and verify backup systems and procedures to ensure data integrity and the ability to restore systems in case of failure.
Maintain detailed documentation of client systems, networks, configurations, and service tickets.
Provide periodic reports on system performance, uptime, security status, and any incidents or issues addressed.
Create and update SOPs (Standard Operating Procedures) for common systems and services.
Build strong relationships with clients by understanding their needs and providing timely technical solutions.
Communicate technical information in an accessible and understandable way to non-technical stakeholders.
Participate in regular meetings with clients to discuss IT needs, challenges, and opportunities for improvement.
Assist with or lead technical projects, such as server migrations, network upgrades, new software implementations, or cloud integrations.
Manage project timelines, resources, and communication to ensure successful and timely project delivery.
Work closely with other engineers, technicians, and support teams to resolve client issues and implement solutions
Collaborate with account managers to ensure client satisfaction and effective service delivery.

Key Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3-5 years of experience in systems engineering, IT infrastructure, or a related field, with a strong understanding of system architecture and design principles.
Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies (e.g., VMware, Hyper-V).
Strong knowledge of networking concepts, protocols, and security practices (e.g., TCP/IP, DNS, DHCP, VPN).
Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and automation tools (e.g., Ansible, Terraform) is a plus.
Excellent problem-solving skills, with the ability to analyze complex systems and propose effective solutions.
Strong communication and interpersonal skills, capable of collaborating effectively with team members and stakeholders.

Preferred Experience:

Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator, AWS Certified Solutions Architect) are advantageous.
Experience with scripting or programming languages (e.g., Python, Bash, PowerShell) for automation tasks.
Familiarity with database management systems (e.g., SQL Server, MySQL) and data backup and recovery solutions.

What we do for you
At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance

401k match
Flexible PTO
10 Holidays including your Birthday and a Floating Holiday!
Gym reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid Maternity and Paternity leave
Paid certifications
Learning and development programs

Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

About the Company

Courser

IT service provider aggregation and growth platform

Courser is a collective that grows IT service providers by acquiring or taking significant stakes in MSPs and related tech firms and then expanding them through shared resources and a dedicated growth platform. It partners with or buys Managed Service Providers to form a “family of companies” and offers access to a Third Party Advertising platform to unlock new business opportunities. It also provides funding and hands-on operational support to business owners, helping them scale and improve opportunities for employees and customers. What sets Courser apart is its portfolio-based approach built on a proven value-creation process, demonstrated through its founding company Palmetto Technology Group, and its ability to combine strategic acquisitions, platform-enabled growth, and advertising partnerships under one umbrella. The goal is to help IT service providers, especially MSPs, join a larger organization to accelerate growth, increase profitability, and better serve clients.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Greenville, SC
Founded: 2007

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