Full-Time

Manager – B2B Customer Journey Mapping

Posted on 8/13/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Compensation Overview

$99k - $120k/yr

+ Restricted Stock Units

Mid, Senior

Company Historically Provides H1B Sponsorship

Boston, MA, USA

Must be onsite in Boston, MA (Monday - Thursday).

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Management
SQL
Segment
Looker
Data Analysis
Requirements
  • Bachelor’s or Master’s degree
  • 4-5+ years of experience in product management, strategy & operations, consulting, or similar roles focused on improving customer experience
  • Experience creating roadmaps for complex problems/ projects that span long periods of time and across multiple cross-functional teams
  • Experience with stakeholder management and seeing these projects through to completion
  • Experience leading teams of associates
  • Experience large data sets and extracting insights, preferably with SQL or GBQ as well as visualization tools (e.g., Looker, Data Studio)
Responsibilities
  • Deeply understand both qualitative and quantitative trends in the business through active “voice of customer” engagement, strong knowledge of short/long-term KPI trends
  • Scope project initiatives, size the value at stake and develop a perspective on the operational levers needed to transform the problem at hand into a staged solution
  • Develop mid to long term (6+ month) roadmaps to accelerate project performance in conjunction with overall B2B OKR and cross-functional resources
  • Drive execution to project deliverables, hitting stage gate milestones, prepare and deliver updates to cross-functional teams while incorporating feedback
  • Partner with analytics team to incorporate new data signals to mark progress against new initiatives and identify how we segment new and existing B2B customers
  • Coordinate with cross-functional teams of B2B enablement, tech resources, category managers, and B2B NPS to drive against project milestones and incorporate the voice of the customer to refine the opportunity along the implementation journey
  • Manage team of 1-3 Associates
  • Coordinate resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across cross-functional teams)
  • Assist in scoping your direct team's workload against project initiatives, ensuring project management operational excellence from problem definition through execution

Wayfair specializes in selling home goods through its online platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets for customers ranging from homeowners to interior designers. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing it to provide a large selection of items without needing to manage extensive inventory. Wayfair earns revenue from product sales and advertising fees from suppliers promoting their products on the site. Its extensive product range includes items like smart kitchen appliances, ensuring it meets diverse customer needs. Wayfair stands out from competitors by being a one-stop shop for home-related products, enhancing the shopping experience with appliance packages and curated collections. The company's goal is to simplify home improvement projects for customers by providing a comprehensive selection of home goods.

Company Size

10,001+

Company Stage

IPO

Headquarters

Boston, Massachusetts

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's expansion into physical retail could attract a broader customer base.
  • The use of AI in operations may lead to long-term cost savings and efficiency.
  • Focus on smart home products aligns with increasing demand for connected home solutions.

What critics are saying

  • Shutting down German operations may affect Wayfair's international growth strategy.
  • Layoffs in the technology sector could hinder innovation and platform development.
  • Expansion into physical retail may strain resources and divert focus from online business.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods through a marketplace model.
  • The company provides smart home products, meeting growing consumer demand for connectivity.
  • Wayfair's Muse tool uses AI for image-based home decor inspiration, enhancing customer experience.

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Benefits

Paid Holidays

Paid Vacation

Full Health Benefits

Life Insurance

Disability Insurance

Mental Health Support

Family Planning Benefits

Parental Leave

401(k) Company Match

Employee Discount

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-1%
Fox 5 Atlanta
Mar 19th, 2025
Wayfair plans to open second large-format store in metro Atlanta

Additionally, Wayfair shut down its German operations, affecting approximately 750 employees.

Rebusiness Online
Mar 17th, 2025
Wayfair to Open 150,000 SF Store in West Midtown Atlanta

This venue will mark Wayfair's second large-format location - as well as its second physical retail store overall - following its first store in Wilmette, Ill., that opened in May 2024.

Stock Titan
Mar 14th, 2025
Wayfair's Physical Retail Expansion Continues: New Atlanta Store Coming in 2026

Wayfair (NYSE: W) has announced plans to open its second large-format store in Atlanta, Georgia in 2026.

MarketBeat
Mar 12th, 2025
Why Wayfair Stock May Be a Hidden Gem for Value Investors

On March 7, Wayfair announced that it was laying off 340 employees from its technology team and is planning to close its Technology Development Center in Austin, Texas.

DRG News
Mar 11th, 2025
Wayfair Just Laid Off More Than 300 Employees in Favor of A.I.

Wayfair just laid off more than 300 employees in favor of A.I.

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