TS Canada Deployment Learning Coordinator Senior Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Deployment Learning Coordinator
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Opportunity 
The Learning Coordinator (LC) is responsible for the coordination and logistics of service line learning. This role works closely with the Learning Services Specialist (LSS) and Learning Deployment Manager (LDM) to provide agreed-upon support for all classes. 

The LC primary responsibilities include submitting courses and scheduling offerings, managing participant rosters, communications and compliance and course deployment including production and pre and post course activities. This role will require the LC to work on-site with their local team members as applicable, as well as for scheduled deployments.

Your key responsibilities

Learner administration 
•    Support the LSS & LDM with data required to schedule participants  
•    Execute logistical planning of in person training events, off-site accommodations and on-site support in the Toronto office only.
•    Ensure sessions are scheduled with producers and production technologies (i.e.: Virtual producer team, recordings) as necessary.
•    Prepare size and set-up of classrooms needed to support classes (participant materials, polling questions, breakout rooms)
•    Work across teams to update and manage rosters to ensure schedules are kept current of any changes
•    Responsible for maintaining SharePoint site for area(s) of responsibility
•    Ensure award of CE credits
•    Track and follow up with classroom training no-shows and missed time attestations
•    Participate in weekly status update meetings with LSS & LDM
•    Produce VILT sessions and Teams Live Webcasts as necessary

Learning administration

•    Work in the Learning Management System (LMS), SuccessFactors, to create learning items and class offerings
•    Support the LSS in the curation of level-based eLearning programs, including opening programs in LMS and scheduling of webcasts as required 
•    Create and manage learning compliance tracking for area of responsibility weekly according to established deadlines
•    Utilize LMS reporting functionalities to optimize learning administration tasks

Facilitator support 
•    Assist the LDM with the administration of the facilitator management tool, including recognition 
•    Available and accessible to facilitator for troubleshooting and support prior to, during and after class 
•    Distribute evaluation summary reports to facilitators post session
•    Create evaluation summary reports and distribute to LDM & Learning Leader for program debrief

Budget
•    Review invoices and ensure accuracy before sending for approvals and payment
•    Compile monthly learning accruals for areas of responsibility. and advise Learning Leader if any accruals are needed

To qualify for the role, you must have 
•    Experience in managing conference logistics, program deployment or project management
•    Proficient in Excel (filters, vlookups, pivot tables and Power Query).  
•    Proficient in MS Teams, SharePoint and Office 360 
•    Strong attention to detail and impeccable communication skills
•    Strong analytical, organizational and project management skills 
•    Great interpersonal skills and ability to build and maintain trusted relationships
•    Willingness to work in a team environment
•    Ability to manage multiple priorities independently during peak times
•    Ability to take initiative and think through next steps / prioritize items to complete
•    This position may require overtime during peak times.

What we offer
At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future.  Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
•    Support, coaching and feedback from some of the most engaging colleagues around
•    Opportunities to develop new skills and progress your career
•    The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

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