Lobby Host/Hostess

Job Description

As Lobby Host/Hostess at Cambridge House, you will create a seamless, personal and memorable experience for guests and visitors from the moment they arrive until the moment they leave. You will be a natural connector, a keen observer and a thoughtful presence, bringing together the many moving parts of the House with warmth and confidence.

Key Responsibilities:

• Welcome every guest and visitor with genuine warmth, creating a memorable first impression that reflects the spirit of Cambridge House.

• Anticipate individual needs and preferences, bringing thoughtful, personal touches to every interaction.

• Maintain an elegant, attentive presence in the lobby, balancing approachability with discretion and impeccable presentation.

• Coordinate seamlessly with the Front Office, Concierge, Housekeeping and other team members to ensure a smooth and considered guest journey.

• Share inspired recommendations and local knowledge of Mayfair and London, helping guests discover experiences beyond the expected.

• Respond to enquiries and unexpected requests with grace, initiative and a genuine desire to find solutions.

• Maintain beautifully presented lobby and arrival areas, ensuring every detail reflects the character and standards of the House.

• Build a thorough knowledge of Cambridge House, its experiences and services, so every recommendation feels personal.

• Contribute to the traditions and service rituals of our opening, helping shape a distinctive culture rooted in warmth, curiosity and shared pride.

Qualifications

• Experience in guest-facing hospitality, ideally within a luxury hotel, private members’ club.

• A genuine passion for hospitality, with a natural ability to make every guest feel welcome and valued.

• Excellent communication skills and a polished, approachable manner.

• A keen eye for detail, with the ability to anticipate needs and deliver thoughtful, personalised service.

• A collaborative spirit, with a genuine appreciation for the contribution of every team member.

• Flexibility to work shifts, including weekends and public holidays, with excellent spoken and written English, additional languages are an advantage.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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