Client Services Project Manager - Labelling

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join Thermo Fisher Scientific as a Client Services Project Manager and make a meaningful impact on global healthcare. You'll independently manage a portfolio of moderate to strategic client projects, leading end-to-end delivery of technical and service aspects while developing effective solutions for optimal outcomes. As part of our collaborative team, you'll serve as the key liaison between customers and internal stakeholders, ensuring consistent project execution from initial discussions through completion. This role offers the opportunity to shape client strategy, improve processes, and support team members while contributing to our mission of enabling customers to make the world healthier, cleaner and safer.

JOB SUMMARY:

The Project Manager (PM) is managing projects / studies for customers and develops workflow processes between the customer and the business. The Project Manager is working with various departments, proactively working with all the parties involved in the study and in timeline management, milestone tracking and weekly updates to the customer. The PM takes on full study management of a project coordinating across all technical and service aspects of a project.

RESPONSIBILITIES: 

• Works with the Client to finalize Specifications. This may include meetings at the client’s premises.  

• Setting up and maintaining study filing systems and maintains accurate records for all work undertaken.  

• Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the customer.  

• Use of appropriate project planning tools to communicate milestones and critical path activities and responsibilities.  

• Timely provision of reports and other information to customers if applicable. 

• Creates and/ or supports creation of Label Specifications, Label proofs and print documentation using internal systems (CMAP) .

• Provides back-up support to other Project managers.

• Responsible for quote correctness and financial forecasting.  
• Monitors project activities and day to day business as well as establishment of a customer approved Job Specification.  

• Collects all the information on a study design including correct label texts and all other relevant information.  

• Coordinates shipments through the logistics department. 

• Responsible to log issues into Trackwise and work on the investigation.

• Train APMs for their development.

• Applies Good Manufacturing Principles in all areas.

 MINIMUM QUALIFICATIONS: 

• Requires understanding and competent use of SOPs required by company Quality standards.  

• Proficiency in the use of Microsoft Excel.  

• Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.  

• Requires strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients.  

• Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.  

• Requires ability to learn and master all internal systems associated with projects (i.e. Salesforce, GPMS, Trackwise).  

EDUCATION / EXPERIENCE:

• Requires recognized professional degree, preferably in a health related field.  

• Requires 2-3 years of successful experience in project management as an Associate Project Manager or equivalent.  

• Requires strong interpersonal and communication skills to include excellent relationship building.  

• Requires proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).  

• Requires proven experience with customers in a dynamic environment.  

• Requires excellent communication, organizational skills and project co-ordination skills.