O

Oracle

Builds databases, business apps and cloud services

Senior Data Center Support Services Technician - Catalyst Military Program

IT OperationsUpdated on Nov 14
Full-timeAbilene, TX, USA

About the Job

Requirements

  • Have at least four years of relevant technical experience gained through military service or through a combination of military service and other relevant technical experience.
  • Bring experience in one or more of information technology and systems; networking and communications; electronics and technical systems; aviation maintenance; electrical, power, HVAC, or cooling systems; equipment maintenance; or technical troubleshooting and fault isolation.
  • Have strong problem-solving and troubleshooting skills.
  • Be able to learn new technologies and technical concepts.
  • Be able to follow established technical processes and procedures.
  • Be committed to safety, quality, accountability, and reliable execution.
  • Be able to lift up to 50 pounds, climb a 9-foot ladder, and stand and walk for extended periods.
  • Be able to work 10–12 hour shifts and rotating schedules, including nights, weekends, and holidays.
  • Be able to work onsite in a 24/7/365 operating environment and travel as required.
  • Consent to processing of biometric data may be required for identity verification and access control.

Responsibilities

  • Troubleshoot, repair, replace, and upgrade server components and related hardware.
  • Apply hardware maintenance and troubleshooting best practices and help maintain reliable performance throughout the equipment lifecycle.
  • Support implementation of defined network communications and solutions.
  • Validate cabling, network environment builds, and connectivity, and verify devices are connected and operating as expected.
  • Manage work through technical ticketing systems and support resolution within established Service Level Agreements.
  • Troubleshoot technical issues and document actions and resolutions.
  • Identify and escalate recurring problems and technical trends.
  • Follow Standard Operating Procedures, Methods of Procedure, and Data Center Change Control processes.
  • Meet safety, security, site access, and operational requirements and perform work safely and consistently in the data center environment.
  • Continue developing advanced repair and troubleshooting techniques.
  • Identify opportunities to improve processes, procedures, and technical execution.
  • Share technical knowledge and best practices with teammates and other technicians as experience grows.
  • Collaborate with technical and non-technical teams, project teams, vendors, contractors, and colocation partners.
  • Serve as a technical partner in identifying and resolving resiliency, reliability, and availability risks.
  • Support quality execution and help develop less experienced technicians as experience grows.

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
1977

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