AI & Automation Intern - Kl
About the job
- Currently pursuing or recently completed a degree in Computer Science, IT, Software Engineering, Data, Business Analytics, or a related field.
- Strong logical and analytical thinking, including the ability to structure vague problems into steps and conditions.
- Hands-on familiarity with at least one of Power Automate, Power Apps, UiPath, Automation Anywhere, or a similar automation tool.
- Practical experience using AI assistants such as Claude, ChatGPT, or Copilot to solve problems.
- Comfortable using Excel beyond the basics, including formulas, lookups, and pivot tables.
- Good written and spoken English for writing documentation and speaking with process owners.
- Able to commit to the full six months on-site.
- Map and document existing manual processes with process owners, then identify which processes are worth automating.
- Build, test, and deploy automations using Power Automate cloud and desktop flows, Power Apps, and SharePoint lists.
- Use AI tools such as Claude and Copilot to draft logic, generate expressions, troubleshoot errors, and produce documentation.
- Handle error scenarios with retries, exception paths, and notifications, not just the happy path.
- Write clear work instructions and short training materials so the business can run the automations.
- Track each automation’s impact, including hours saved, error rate, and turnaround time, and report it.
- Support the wider Innovation and Automation backlog through research, testing new tools, and small internal projects.
- Any scripting experience, including Python, PowerShell, JavaScript, or Office Scripts.
- Basic SQL or Dataverse/SharePoint data modeling.
- Exposure to Power BI, Microsoft Forms, or Graph API.
- Any Microsoft certification (PL-900, PL-100, PL-500, or AI-900) or an RPA vendor certification.
- A GitHub profile, portfolio, or short write-up of something automated independently.
About the company
Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.
Company Size
10,001+
Company Stage
IPO
Headquarters
Paris, France
Founded
1978
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Simplify's Take
What believers are saying
- H1 2026 core services excluding Trust and Safety grew 2.3% like-for-like.
- H1 2026 recurring EBITA margin held 13.6% despite 1.7% like-for-like revenue decline.
- Management targets €150-170 million 2026 AI savings and €800-850 million free cash flow.
What critics are saying
- LanguageLine and ZP Better Together face union fights, NLRB charges, and congressional scrutiny in 2026.
- Trust and Safety revenue fell after client automation, proving AI directly cannibalizes Teleperformance work.
- If brands move CX agents in-house, Teleperformance’s 2028 growth targets collapse.
What makes Teleperformance unique
- Teleperformance runs 500-plus AI projects under Jorge Amar’s 2026 Future Forward plan.
- TP.ai Data Services gained Agents Only in June 2025 and ZP Better Together in 2026.
- Exclusive Sanas reseller rights and a $13 million equity stake deepen speech-AI capability.
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Benefits
- Remote Work Options
- Flexible Work Hours
- Paid Vacation
- Health Insurance
- Dental Insurance
- Employee Referral Bonus