Level 1 Technical Support Engineer
Abnormal Security
Level 1 Technical Support Engineer
Abnormal Security
AI-driven email threat detection and prevention
You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 4+ years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement.
You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step.
#LI-EM3
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Base salary range: 31.25 - 44.96 USD
AI-driven email threat detection and prevention
Abnormal Security provides AI-driven email security for large enterprises to prevent phishing, malware, and business email compromise. Its platform analyzes emails using machine learning to detect suspicious patterns and behaviors in real time, stopping threats before they reach users. The product integrates with existing email systems via an API, allowing quick deployment with minimal disruption. The company differentiates itself by focusing on sophisticated, modern threats that bypass traditional defenses, backed by a leadership team with deep AI, ML, and enterprise security experience, and by offering a subscription model that supports continuous protection and updates. The goal is to help organizations securely communicate by continuously detecting and blocking email-based attacks and staying ahead of attackers through ongoing research and development and growth.
Explore more opportunities at Abnormal Security