Director of Music Hall Operations

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

The Director of Music Hall Operations leads all operational aspects of the House of Blues Music Hall, delivering safe, seamless, high-energy live entertainment experiences while achieving financial, service, and team-performance goals. This role owns event-day execution from advance planning through post-event review and serves as the primary operational partner to talent, promoters, venue leadership, casino partners, and internal departments.

WHAT THIS ROLE WILL DO

·         Lead the daily and event-driven operations of the Music Hall, including concerts, special events, private functions, and venue activations.

·         Direct event execution across front-of-house, guest services, security, box office, production, food and beverage, facilities, and overnight or post-event operations.

·         Build and maintain detailed event plans, staffing models, operating timelines, venue setups, and contingency plans in partnership with production, booking, security, and sales teams.

·         Ensure an exceptional guest experience from arrival through departure, with a focus on hospitality, efficiency, accessibility, crowd flow, and issue resolution.

·         Maintain compliance with all company policies, gaming-resort requirements, alcohol service standards, health and safety regulations, fire-life-safety procedures, and local licensing requirements.

·         Partner with Security and Risk teams to execute crowd-management, emergency-response, and incident-reporting protocols.

·         Recruit, train, schedule, coach, and hold accountable a high-performing operations team. Create a culture of ownership, hospitality, urgency, and consistent execution.

·         Manage departmental labor, operating expenses, supplies, equipment, and event-related costs to meet budget and profitability targets.

·         Review event forecasts, attendance, per-capita revenue opportunities, labor deployment, and post-event performance to identify improvements and drive results.

·         Collaborate with Food and Beverage leadership to optimize concessions, bars, VIP service, merchandise, and other guest-spend opportunities without compromising service flow.

·         Serve as the primary operations contact for artists, tour managers, promoters, vendors, and resort partners on event days, resolving issues quickly and professionally.

·         Conduct pre-event briefings and post-event debriefs, documenting operational wins, incidents, guest feedback, and corrective actions.

·         Oversee venue readiness, cleanliness, maintenance needs, inventory control, and capital improvement priorities.

·         Support the development and execution of venue policies, standard operating procedures, and service standards.

WHAT THIS PERSON WILL BRING

Required:

·         Five or more years of progressive leadership experience in live entertainment, concert venue, nightclub, casino, hospitality, or high-volume event operations.

·         Proven experience leading large, cross-functional teams in a fast-paced, guest-facing environment.

·         Strong knowledge of event operations, crowd management, security coordination, food and beverage service, labor planning, and P&L management.

·         Demonstrated ability to make sound decisions under pressure and manage multiple priorities during live events.

·         Exceptional communication, leadership, problem-solving, and relationship-management skills.

·         Flexible schedule, including nights, weekends, holidays, and extended event hours.

Preferred:

·         Bachelor’s degree in Hospitality, Business, Entertainment Management, or a related field preferred; equivalent experience considered.

Physical Demands/Working Environment:

• Ability to lift 75lbs for liquor pulls, beer kegs, etc.
• Environment is often fast paced, loud and stressful
• Lifting and bending
• Able to wear a radio earpiece during the scheduled shift
• Ability to stand for prolonged periods of time

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.