Our Opening and Your Responsibilities
Help make it easy for customers to do business with METTLER TOLEDO.
As an Order Management Coordinator, you’ll play a key role in delivering a seamless customer experience by processing Parts and New Equipment orders accurately, efficiently, and on time. You’ll collaborate with Sales, Customer Service, Supply Chain, Logistics, Finance, and Marketing to keep orders moving and ensure customers receive the service they expect.
This is a great fit for someone who enjoys problem-solving, working across teams, and making a measurable impact on customer satisfaction and operational excellence. What You’ll Do
- Process Parts and New Equipment orders, changes, and cancellations accurately and on time, following established SOPs and compliance requirements.
- Meet established order turn-time and quality metrics.
- Determine accurate ship and delivery dates based on inventory availability, product lead times, carrier routing, and customer shipping preferences.
- Ensure order acceptances, acknowledgments, and drawings are handled promptly and accurately.
- Partner with internal teams to resolve order status questions, expedite requests, special shipping needs, credit issues, pricing discrepancies, and product availability concerns.
- Proactively review and follow up on unshipped orders, blocked orders, incomplete orders, and orders in error.
- Resolve shipment issues related to incorrect, missing, or damaged product.
- Issue accurate deposit and milestone invoices, manage invoice aging, and support resolution of payment disputes with customers, Channel Partners, RSMs, and Accounts Receivable.
- Follow customer-specific invoicing requirements and applicable revenue recognition guidelines.
- Identify opportunities to improve processes and contribute to a culture of continuous improvement, quality, and integrity.
Schedule & Requirements
- This role requires occasional extended hours during month-end close, including possible weekend or holiday coverage when month-end falls outside normal business days.
- Time off is not available during the last three days of each month due to month-end activities.
- A rotating 9:00 a.m.–6:00 p.m. shift and weekend on-call rotation are required.
What You Need to Succeed
- Bachelor's Degree preferred. High School Diploma or GED Required.
- 2+ years' experience working in a customer service role or sales support role
- High degree of initiative and ownership
- Very good knowledge of Microsoft Office Suite is required.
- SAP knowledge is desired.
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference #
23566
Preferred Location
Florida
Lutz
Job Type
Full-time
Legal Entity
PIUS-MO Lutz MO
1571 Northpointe Pkwy Lutz, FL 33558 United States
+1 (813) 889-9500