Resident Services Coordinator - Wolf Point West
About the job
- A high school diploma or GED from an accredited institution is required.
- Must currently hold or obtain an Illinois real estate leasing agent license within 120 days.
- Ability to communicate effectively in writing and verbally.
- Ability to work independently without direct supervision.
- Knowledge of property-level operations software, Outlook, internet software, Office 365, Excel, and Word.
- Must work on-site at the assigned property five days per week.
- Ability to meet high attendance and punctuality requirements.
- Ability to visually inspect the building, including garage and roof areas.
- Ability to climb stairs for inspections and emergency procedure practice or implementation.
- Ability to withstand long working hours and detect emergency alarms using auditory and/or visual senses.
- Ability to use olfactory, auditory, and visual senses.
- Must be able to transfer between properties and work overtime when needed based on business needs.
- Ability to work a flexible schedule that may include overtime, weekends, and holidays in response to business needs.
- Handle and resolve customer complaints, escalating unresolved inquiries or complaints to the management team.
- Respond to resident requests by telephone, email, or postal mail within 24 hours.
- Follow up with residents within 24 hours to confirm their inquiry or complaint was resolved satisfactorily.
- Prepare a weekly summary report detailing resident contacts and plans to increase resident satisfaction.
- Greet prospects, guests, and visitors arriving at the community.
- Provide personalized care and convenience to prospective and current residents.
- Engage residents and foster positive ongoing relationships while confirming expectations are being met.
- Respond to resident complaints and concerns promptly and professionally, ensuring each situation is satisfactorily resolved.
- Use the computer portal and postings to communicate community happenings to residents daily, weekly, or monthly.
- Plan, promote, and deliver resident events and activities that provide value outside residents’ apartments.
- Identify, communicate, and implement opportunities to improve resident experience and service.
- Complete application approval checklists in coordination with the leasing team.
- Track submitted applications for required approvals and documentation.
- Support Hines culture and encourage an empowering environment to achieve strong prospect survey results and social media reviews.
- Handle overflow scheduled tours by phone and email using a digital consultation approach, and provide information about the community and its services.
- Follow up with active prospects as required, including by calls and emails, and provide relevant information such as quotes.
- Assist the maintenance team with coordinating preventative maintenance schedules, planning, and notifications.
- Oversee certain contract obligations, including janitorial services, window washing, elevator maintenance, security, and valet services.
- Carry out other duties as assigned by the Community Manager.
- Some college credits are desired.
About the company
Hines is a global real estate investment manager that owns and operates about $93 billion of property assets across various sectors for institutional investors and private wealth clients. With 5,000 employees in 31 countries and a 68-year history, the company invests in, develops, and manages real estate to grow and preserve client value. Its products and services come from actively acquiring, financing, developing, leasing, and managing buildings and portfolios around the world. What sets Hines apart is its scale and international footprint, long track record, and focus on delivering integrated real estate solutions through development, ownership, and ongoing asset management for diverse clients. The company's goal is to build the world forward by creating and managing high-quality real estate that meets clients’ investment objectives and long-term needs.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Houston, Texas
Founded
1957
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Simplify's Take
What believers are saying
- Hines Rialto Credit Partners closed September 2, 2026 with $1.1 billion commitments.
- Hines bought 405 Colorado August 31, 2026, fully leased to JPMorgan, Bain, and AllianceBernstein.
- Hines advances 2.3 million square feet of industrial projects across U.S. hubs September 10, 2026.
What critics are saying
- Vancouver 1166 West Pender abandoned office plans August 24, 2026, citing market conditions.
- Portsmouth chooses a Crawford Bay partner in November 2026; construction starts no earlier than 2029.
- Prolonged office distress threatens Hines Rialto and development economics if refinancing freezes persist.
What makes Hines unique
- Hines pairs property-level expertise with Rialto special servicing, winning office distress assignments.
- Global capital access spans office credit, UK retail parks, industrial, and development.
- Local sourcing matters: Hines captured three UK retail parks and a downtown Austin tower.
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Benefits
Unlimited Paid Time Off
Flexible Work Hours
Company News
Hines-Rialto office credit partnership closes with $1.1B. Hines and Rialto Capital have closed their U.S. office credit partnership with $1.1 billion in investor commitments. Hines Rialto Credit Partners held its final close Sept. 2, the firms announced. The co-general partnership, launched in 2024, previously raised approximately $700 million at its initial close. The strategy combines Hines' property-level knowledge and operating experience with Rialto's loan origination, underwriting, asset management and special-servicing capabilities. Hines has operated for nearly seven decades, while Rialto invests across real estate properties, loans and securities. "Yield alone does not tell you the quality of the risk," said Alfonso Munk, global co-head of investment management at Hines. Understanding an asset's value, performance and ability to withstand pressure is increasingly important as the market works through refinancing challenges, he added. HRCP's recent activity includes a $228.9 million bridge loan refinancing the Textile Building at 295 Fifth Ave. in Manhattan. The partnership has also provided a $91 million financing package for One American Plaza in San Diego and $58 million to refinance an office campus in Short Hills, New Jersey. "This close reflects the strength of bringing together two highly complementary platforms, and the potential opportunity we see in U.S. office credit," Rialto CEO Jeff Krasnoff said.
Hines and Rialto Capital have closed their office-focused credit fund, Hines Rialto Credit Partners, at $1.1 billion in investor commitments. The co-general partnership launched in 2024 and initially secured $700 million in its first close. The fund will deploy capital towards US office credit investments. Recent deals include a $228.9 million bridge loan for refinancing the Textile Building at 295 Fifth Avenue and the acquisition of nearly $100 million in loans tied to three Midtown office buildings. The partnership has also provided financing across the US, including a $91 million package for One American Plaza in San Diego and $58 million debt for refinancing an office campus in Short Hills, New Jersey.
Former Hines executive Journo joins Yugo as European CEO. The Dot Group has strengthened its senior leadership team with the appointment of Ronen Journo as European chief executive of its global student living brand and operator Yugo. Bringing over 30 years of international real estate experience, Journo will develop and execute the firm's European and UK strategy in a bid to drive community performance and operational growth. He will aim to translate Yugo's global ambitions into locally relevant strategies, deepening relationships with universities, clients, asset owners and investment partners. Previously, he held senior leadership roles at WeWork and Cisco and was global head of management services and operations at Hines, spearheading its $91bn (£67.14bn) AUM portfolio and building its pan-European management platform, spanning subsectors including offices, retail, logistics, build to rent and student accommodation. He currently serves as a non-executive member for the Government Property Agency, a board adviser for the University of Westminster Business School and a member of University College London's estates committee. Nick Porter, chief executive of The Dot Group, said: "Ronen is an exceptional leader with deep international experience across real estate investment management and operations. He brings a strong track record of building high-performing teams, understands the importance of a strong global brand and delivering growth across multiple cultures and markets. "His global network and understanding of clients will be instrumental as we continue to deepen partnerships and build momentum across the region." Journo added: "Operations is where business value and human experience are created, and I've always believed the two belong together. Yugo's brand strength is this combination: long-standing partnerships, real operational heritage and teams who understand what students need day to day. "That's what enables our communities to help students live their best lives, not just find a place to stay. I'm grateful to Nick and The Dot Group for the trust placed in me to lead the next chapter of Yugo's European growth story, to strengthen our partnerships and keep improving that student experience."
Crawford Bay developer decision expected by end of year as Portsmouth eyes construction start by 2029. Portsmouth is choosing between three developers to transform the six-acre Crawford Bay waterfront site into a vibrant waterfront space, with construction potentially starting in two to three years. Posted 3:36 PM, Sep 09, 2026 PORTSMOUTH, Va. - Portsmouth is narrowing down its options for transforming the Crawford Bay waterfront site into what city officials hope will become a second downtown. Economic Development Director Brian Donohue said three developers are competing for the project: Cape Fear Development, Gold Key PHR and Hines. "New housing, ground floor commercial retail, so shopping, dining, entertainment uses, but also potential for a new hotel and of course public amenities," Donohue said. Donohue said Norfolk's Waterside, located directly across the water, serves as one example of the vibrancy the city wants to bring to Crawford Bay. Before any of that can happen, the city must decide which proposal best fits its vision. "That will be a detailed process and will be somewhat time consuming," Donohue said. According to Economic Development's published timeline, developer selection should happen in November, with a presentation to City Council happening in December. That decision will also give the city a better idea of what the project could cost. "We think that if we're successful in identifying a development partner that we could be under construction here in the next 2 to 3 years and this site will begin transforming, and it'll be quite a difference from where we are today," Donohue said. The six-acre site has more than 500 feet of Elizabeth River frontage and remains largely undeveloped, though residents continue to use it for walking, biking and enjoying the water. Barry Holderfield, a Portsmouth neighbor who has lived in the area for 50 years, rides his bike to Crawford Bay about 5 times a week. He said he would like to see more gathering spaces at the site. "I love being around the water, you know, and watching the boats go by and so forth," Holderfield said. He also shared his vision for what could be built there. "I'd like to see maybe a nice seafood restaurant. I know you got the fish and chips down here into the pier, but maybe a nice outside dining restaurant... I think that would be a pretty good idea for some revenue coming in from Portsmouth," Holderfield said. Contact Naomi Washington Do you have a news tip or story idea for News 3's Portsmouth Neighborhood News Reporter Naomi Washington? Let her know
Hines expands UK retail park portfolio with trio of acquisitions. Hines has expanded its UK retail park portfolio with the acquisition of three fully leased assets totaling 438,000 sq ft across Greater London, Manchester and Edinburgh. The assets were acquired on behalf of the Hines European Core Fund (HECF), led by fund manager Simone Pozzato. The acquisitions come as UK retail parks benefit from a scarcity advantage, with new development at historic lows and resilient occupier demand having supported some of the strongest rental growth of any retail format over the past five years. "We see UK retail parks as an increasingly compelling part of a diversified core portfolio," said Alfonso Munk, global co-head of investment management at Hines. "Limited new supply, strong retailer demand, and attractive income characteristics create a combination that has been difficult to replicate elsewhere in the retail market. These acquisitions allow us to build meaningful exposure in three of the UK's strongest metropolitan markets." HECF has acquired Nugent Shopping Park, a 139,000 sq ft retail park in Orpington, anchored by a full-line Marks & Spencer store; Altrincham Retail Park, a 228,000 sq ft retail park in North West England; and Straiton Retail Park in Edinburgh, a 71,000 sq ft retail park within one of Scotland's leading retail destinations. "These acquisitions demonstrate the strength of our local sourcing capabilities and our focus on creating value through active management," said Ross Blair, head of western Europe at Hines. "Success comes down to picking the right assets and executing well. We believe these retail parks combine strong fundamentals with clear opportunities to create value over time." Hines will oversee asset management across the portfolio through its UK platform.