DBS Bank

Regional bank offering digital banking

Analyst – Channel Relationship Manager - Portfolio, Small Medium Enterprises

Retail & Commercial BankingUpdated on Nov 12

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Good understanding of the sales process and preferably prior portfolio management experience of 10+ years.
A postgraduate or equivalent degree, with experience or understanding of banking and sales.
Computer proficiency, including familiarity with the internet and Microsoft Office, with relevant experience selling banking or NBFC financial products.
Customer-centric rather than product-centric approach.
Good technical knowledge of cash management and transaction banking business.
Good customer and relationship management skills.
Good interpersonal and communication skills.
Good problem-solving, planning, and organizing skills, including planning, scheduling, and monitoring deliverables within stipulated time frames using effective methods.
Well versed in anti-money laundering (AML) risk.
Basic understanding of trade and foreign exchange banking products, associated technology platforms, and operational procedures.
Understanding of banking regulatory guidelines issued by MAS and RBI, local regulations in India, and local laws and regulations that impact businesses.
Understanding of know-your-customer (KYC) requirements.
Knowledge of financial markets and products to support meaningful client dialogue.
Ability to build rapport and maintain effective working relationships with relationship groups and bank service partners, including Product Management, Operations, Finance, and Legal.

Responsibilities

Acquire new-to-bank (NTB) customers and nurture assigned portfolio clients to scale the small and medium enterprise (SME) liabilities business.
Drive liabilities sales by acquiring NTB clients for operating accounts, term deposits, and other transaction banking products in line with assigned targets.
Stay updated on offerings available across the network.
Advocate for DBS Banking, understand its positioning and competitive advantages, and recommend solutions suited to customer needs.
Provide timely updates in various forms.
Establish rapport with clients to win their business, confidence, and trust.
Work with relationship groups and service partners to ensure seamless product delivery to clients.
Demonstrate business performance through PRIDE 2.0 value-based propositions.
Delight customers and reduce complaints.
Protect, maintain, and enhance DBS’ reputation through customer-focused conduct.
Develop knowledge, skills, and competencies through continuous improvement.
Maintain high standards of honesty and integrity.

Desired Qualifications

Prior experience selling liabilities, cash management, trade, and foreign exchange products is desirable.
Market knowledge and experience in the mid-market or SME segment, including customer preferences and requirements, is preferred.

Business Function

Corporate Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Job Purpose

To acquire New-to-bank (NTB) customers and nurture given portfolio clients in order to scale our liabilities business in SME

Key Accountabilities

Drive Liabilities Sales through NTB acquisition of Liabilities clients for operating accounts, term deposits and other transaction banking products in line with the targets set out.
Keep yourself updated on various offerings available in the network

Job Duties & responsibilities

Be an avid advocate of DBS Banking and be very well versed in our positioning, competitive advantage and be able to recommend the right solutions based on customers’ needs
Ensure timely updates are given in various forms

Requirements

Good understanding of the sales process through preferably prior portfolio management experience of 10+ years
Prior Liabilities, Cash Management, Trade and Foreign Exchange selling experience is desirable
Market knowledge and experience in the Mid-market / SME segment, with reference to customer preferences and requirement would be preferable.

Education / Preferred Qualifications

A post graduate or equivalent degree (with experience / understanding of banking and sales), Computer proficiency (Acquaintance with internet and MS Office) with relevant experience of selling in banking /NBFC financial products.

Core Competencies

Customer-centric, not product-centric
Good technical knowledge of cash management/ transaction banking business
Good team worker
Good customer and relationship management skills.
Good interpersonal and communications skills.
Good problem solving, planning & organising skills. Planning, scheduling and monitoring deliverables, within a stipulated time frame using effective methods
Well versed in AML risk

Technical Competencies

Basic understanding of Trade and Foreign exchange banking products and associated technology platforms and operational procedures
Understanding of regulatory guidelines on banking issued by MAS and by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements are critical.
Knowledge of financial markets and products to assist in meaningful dialogue with clients

Work Relationship

Possess good working relationship and a high degree of team spirit and cooperation with relationship group as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to clients
Establish rapport with our clients so as to win their business, confidence and trust

DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

Demonstrate Business Performance through PRIDE 2.0 Value Based Propositions
Ensure Customer Focus by Delighting Customers & Reduce Complaints.
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
Maintain the Highest Standards of Honesty and Integrity.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Pune-DBIL

Job:

Relationship Management

Schedule:

Regular

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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