Full-Time
Support Technician
Posted on 3/4/2025
Kardex
1,001-5,000 employees
Global intralogistics partner for automated storage
No salary listed
Company Does Not Provide H1B Sponsorship
Portland, ME, USA
In Person
 IT & Security |
|---|
- Factory level technical support for Kardex Remstar products
- Handle technical questions and concerns over the phone, email, or occasionally in person
- Troubleshooting issues with technicians/end users and escalating the problem to other technical personnel when appropriate
- Electrical troubleshooting of low voltage control and 230-600VAC 3 phase power circuits
- Mechanical Troubleshooting of chain and belt drive systems
- Manage multiple tasks with varying levels of priority
- Track equipment issues and troubleshooting steps on a per incident basis
- Update/create technical documentation and procedures as needed
- Perform service and support on storage and retrieval systems in the field and in house
- Abide by all safety requirements
- Provide quality phone support to both dealer and Kardex Remstar technicians as well as end users
- Troubleshoot issues with technicians/end users and escalate problems to other technical personnel when appropriate
- Manage multiple tasks with varying levels of priority
- Track equipment issues and troubleshooting steps on a per incident basis
- Update/create technical documentation and procedures as needed
- Perform service and support on storage and retrieval systems in the field and in house
- Attend training courses/seminars as needed
- Train dealer technicians and end users on occasion
Kardex provides intralogistics automation worldwide, offering dynamic storage and retrieval systems, integrated material handling, small parts storage, automated high-bay warehouses, and AutoStore-based solutions. It automates storage and order fulfillment with modular layouts and scalable hardware, backed by lifecycle services to maximize uptime. Its differentiators include premium automation hardware combined with standardized systems and lifecycle support, plus a global AutoStore partnership for flexible, modular solutions. The goal is to help businesses enter automation smoothly, reducing space, handling time, and total cost of ownership.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Zurich, Switzerland
Founded
2008
Simplify's Take
What believers are saying
- WEG doubled small-parts picking speed, freed pallet space.[1][3]
- Sydney office boosts Australia-New Zealand localized support.
- QuickShip from South Carolina avoids tariffs, shortens lead times.
What critics are saying
- Knapp, Vanderlande erode Kardex pricing power in 12-24 months.
- AutoStore over-expansion strands capex in 18-36 months.
- VLM cannibalizes AutoStore revenue in 12-24 months.
What makes Kardex unique
- Kardex integrates FulfillX WES with ERP for real-time inventory at WEG.[1][3]
- Enhanced StoreX Calculator models AutoStore expansions with operational data.
- SnapVac cleans 80% grid debris on R5 robots without downtime.
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Benefits
Health Insurance
401(k) Retirement Plan
Paid Vacation
Company News
Kardex provides bespoke storage system for WEG Electric. - April 2, 2026 Key takeaways. * - 14,000-bin grid with seven AutoStore robots installed * - Picking speed doubled for small-parts items * - Space freed for pallet storage, reducing real-estate costs * - FulfillX integrates ERP, enabling real-time inventory visibility * - System scalable by adding robots or ports without downtime Summary. Kardex installed a bespoke AutoStore system with its FulfillX warehouse execution software at WEG Electric's Duluth, GA headquarters. The high-density grid holds 14,000 bins, is serviced by seven R5 robots and three picking ports, and integrates directly with WEG's ERP. The deployment has doubled small-parts picking speed and freed floor space for pallet storage, allowing the plant to handle higher order volumes without expanding its footprint. Kardex highlights the solution's scalability, enabling additional robots or ports without disrupting operations. Pulse analysis. Warehouse operators are increasingly pressured to store more SKUs in limited footprints while maintaining rapid order fulfillment. Traditional shelving and forklift-centric layouts struggle with small-parts density, leading to higher real-estate costs and slower pick cycles. Goods-to-person platforms like AutoStore address these challenges by stacking inventory vertically and using autonomous robots to bring bins to ergonomic workstations, dramatically improving space utilization and labor efficiency. At WEG Electric's Duluth facility, Kardex combined AutoStore's high-density grid with its FulfillX execution system to orchestrate thousands of small-parts items. The 14,000-bin configuration, supported by seven R5 robots and three picking ports, integrates seamlessly with WEG's ERP, delivering real-time inventory visibility and eliminating unnecessary travel. The result: small-parts picking speed doubled, forklift usage fell, and several operators shifted to higher-value tasks, showcasing a clear lift in operational productivity and a lower total cost of ownership. The success underscores a broader shift toward modular, scalable intralogistics solutions in the manufacturing sector. Companies can now expand capacity simply by adding robots or ports, avoiding costly building expansions. Kardex's presence at MODEX signals confidence that such systems will become standard for firms seeking to future-proof their supply chains, improve order accuracy, and sustain competitive advantage in a fast-moving market. Automated Warehouse Staff Kardex said its goods-to-person approach reduces operator travel time, while improving picking consistency and inventory visibility. Source: Kardex Kardex Holding AG, an AutoStore partner, recently provided a bespoke automated solution for WEG Electric Corp., a global supplier of electric motors, controls, panels, generators, and variable-frequency drives. WEG's U.S. headquarters in Duluth, Ga., supports engineering, sales, and distribution operations across North America. However, as the business expands, so has the company's small parts inventory, and this led to challenges in storing and managing material within the existing warehouse footprint. WEG needed a system that could increase storage density, improve operational efficiency, and reduce strain on its order-fulfillment process. With limited space available and rising real estate costs, the company was unable to expand storage areas without costly changes. Kardex deploys AutoStore, FulfillX. At the facility, Kardex deployed a high-density AutoStore automated storage and retrieval system (ASRS). WEG opted to implement the Kardex FulfillX warehouse execution system (WES) to orchestrate the flow of thousands of small-parts items in the high-density vertical storage grid. Kardex said it has designed FulFillX to enhance the performance of the ASRS by eliminating extra travel, improving inventory accuracy and visibility, and providing real-time control. The FulFillX operator interface supports picking, putaway, and cycle counting, and Kardex said it is fully integrated with WEG's ERP (enterprise resource planning) system. WEG centralized small-parts storage in the AutoStore grid for autonomous robots to retrieve and deliver directly to ergonomic workstations. As a result, it reported improved space utilization, increased picking performance, and freed warehouse space for pallet storage and other inventory. The ASRS supplied by Kardex includes a high-density grid supporting 14,000 storage bins, seven R5 AutoStore robots, and three picking ports. WEG can continue growing by adding robots, ports, or storage without disrupting existing operations. The ASRS at WEG is designed to support growing small-parts inventory without needing to expand the building's footprint. Source: Kardex WEG doubles small-parts picking speed. Since partnering with Kardex to deploy the vertical storage system, WEG said it has doubled the speed of small-parts picking, and it is able to handle higher order volumes while providing reliable service. The Duluth facility has also been able to redeploy several employees from manual picking tasks to higher value-added activities, and it has reduced the need for forklifts for picking and putaway. "At Kardex, we deliver AutoStore solutions that enable customers to grow with confidence," stated Fred Fox, the president of Kardex Solutions. "WEG came to us with a series of challenges, and now its Duluth headquarters is storing more small-parts inventory, fulfilling orders faster, and benefiting from greater operational efficiency. We are proud to have played a part in that progress." Kardex said it provides intralogistics automation, standardized systems, and lifecycle services for high availability and a low total cost of ownership. The Zurich-based company integrates material handling systems, small parts storage systems, and automated high-bay warehouses. Kardex plans to exhibit at Booth C14767 at the MODEX manufacturing and supply chain event at the Georgia World Congress Center in Atlanta from April 13 to 16.
When vertical space became strategic advantage. Mar 13, 2026 A Smart Warehouse Transformation Powered by D365 and Kardex When growth outpaces the warehouse floor. In many warehouses, growth creates a quiet problem. More SKUs. More orders. More pressure on space. But the floor doesn't expand. For one fast-growing Australian life sciences organisation (client name confidential), the challenge wasn't just storage - it was control. Inventory accuracy, picking speed, and operator efficiency had to improve. And the solution couldn't disrupt their core ERP-driven warehouse processes. They were already running on Microsoft Dynamics 365 Finance & Supply Chain Management (D365 FSCM) with Advanced Warehouse Management. The foundation was strong. What they needed next was intelligent automation. The vision: make vertical space work smarter. To optimize high-density storage, the organization implemented a Kardex Vertical Lift Module (VLM) - a system designed to maximize vertical space while improving picking efficiency. But automation alone doesn't guarantee results. The real question was: How do you make an automated vertical lift work seamlessly inside D365 Advanced WMS - without creating parallel systems or manual workarounds? That's where integration became the game-changer. The turning point: integration over customization. Rather than forcing D365 to adapt awkwardly to automation, Lgsbc designed a tightly aligned, bi-directional integration between D365 Advanced WMS and the Kardex Power Pick System (PPS). The principle was simple: * D365 remains the system of record. * Kardex executes the physical automation. * Both systems communicate in real time. * No duplicated logic. * No shadow processes. * No disconnected workflows. When warehouse work is created in D365, the instruction flows seamlessly to Kardex. When picks are executed in the vertical lift, confirmations flow back instantly. For warehouse operators, it feels natural. For the business, it feels transformational. The operational shift. Before integration, vertical automation risked becoming just another isolated tool. After integration, it became part of a unified ecosystem. The impact was visible on the warehouse floor: * | Faster, more accurate picking * | Optimised use of vertical storage capacity * | Reduced operator walking and manual handling * | Real-time inventory visibility * | Greater confidence in stock accuracy Most importantly, the warehouse didn't just become automated. It became intelligently orchestrated. Designed for growth, not just today. The solution wasn't built as a one-off technical bridge. It was architected with: * Real-time work execution communication * Structured error handling and monitoring * Performance optimisation * Scalability for future automation initiatives As the organisation grows, their warehouse platform is ready to scale with it. Collaboration that made it work. Close collaboration between warehouse teams, D365 functional and technical specialists, and Kardex automation experts ensured that operational realities shaped the technical design. The result is more than an integration. It's a future-ready vertical lift warehouse built on intelligent system alignment. Final thought. Warehouse automation is not about adding machines. It's about connecting systems so precisely that people barely notice the complexity behind the scenes. By combining the advanced capabilities of Microsoft Dynamics 365 Finance & Supply Chain Management with the precision of Kardex Power Pick System, this organisation turned vertical space into a strategic advantage. Exploring vertical lift automation or D365 Advanced WMS integration? Let's start the conversation. Contact Lgsbc today.
Kardex launches enhanced StoreX Calculator in partnership with iAutomate. Expands capabilities to deliver transparency for AutoStore planning and expansion. Kardex Kardex launched an enhanced StoreX Calculator to deliver transparency, performance insight and lifecycle planning in the ASRS market. Stay up-to-date with news and resources you need to do your job. Research industry trends, compare companies and get weekly market intelligence with Robotics 24/7. Kardex Solutions launched the newly enhanced StoreX Calculator in partnership with iAutomate. The company said this significant evolution of the StoreX digital planning tool sets a new benchmark for transparency, performance insight and lifecycle planning in the ASRS market. The newly launched StoreX Calculator builds on the original StoreX Calculator with iAutomate by extending its capabilities from initial system design into long-term optimization and expansion, addressing one of the most common realities in warehouse automation: growth that outpaces original expectations. Kardex said its StoreX Calculator digital planning tool is designed to help users evaluate, plan and justify new system integration, as well as existing system expansions using real operational data. While many automation offerings are treated as fixed installations, Kardex said it approaches AutoStore as a continuously evolving system. Kardex said that AutoStore systems are inherently modular, and industry experience shows that a significant percentage of customers expand their systems within 12 to 36 months. Expansion is often driven by faster-than-expected throughput growth, SKU proliferation, the addition of new fulfillment channels such as e-commerce and store replenishment, or the consolidation of logistics networks into high-density nodes. Kardex said that the StoreX Calculator is designed specifically to bring clarity and precision to both initial system build and system expansion planning that is unmatched in the ASRS space. "AutoStore systems are not static assets - they're designed to evolve as businesses grow," said Fred Fox Jr., president of Kardex Solutions Americas. "With the newly enhanced StoreX Calculator, Kardex is giving customers the same level of data-driven clarity for expansion decisions that they expect when designing a new system. It removes uncertainty around cost and timing, enabling smarter planning and faster, lower-risk scaling and reflects our commitment to continuously evolving our solutions so customers can extract maximum performance, throughput and value over the life of their system." New features in StoreX Calculator. Kardex said that the enhanced tool allows operators to model multiple growth scenarios and understand how changes to grid size, robot count, ports and supporting infrastructure impact system footprint, project timelines and overall investment. Outputs include clear, structured reports that estimate expansion costs, implementation speed and execution phases - helping teams align internally and build financially sound business cases. Kardex said that a defining strength of StoreX Calculator is its focus on radical transparency. Historically, AutoStore expansion planning has often relied on high-level estimates and limited visibility into cost and timing. The company said that StoreX replaces that ambiguity with scenario-based modeling that reflects real operational inputs, clearly distinguishing between overall project duration and on-site implementation windows, and showing how expansions can be executed while keeping operations largely live. "Kardex and iAutomate share a common goal: helping customers make informed decisions based on data, not guesswork," said Christoph Buchmann, founder and managing director of iAutomate. "The new functionality of StoreX gives AutoStore users unprecedented visibility into how their systems can scale - what it will take, how long it will take and what value it will deliver. That level of insight is a game changer for how businesses plan automation growth long-term." Kardex said that the launch of the enhanced StoreX Calculator underscores a broader industry shift toward brownfield optimization and incremental automation, as companies look to maximize existing assets rather than pursue costly greenfield projects. By combining expansion modeling, comparative scenario analysis and executive-ready reporting, the company said that the StoreX Calculator supports this shift with practical, data-backed insight. Latest in brownfield. Latest in autonomy. Latest Robotics news.
Kardex opens office in Sydney. Swiss Intralogistics solutions provider Kardex has opened its Australian office in Lidcombe Business Park in Western Sydney. In honour of Kardex's Swiss roots, the recent opening ceremony at the new office started with songs played on traditional Swiss Alphorns. Visitors on the day were able to see demonstrations of Kardex's Vertical Lift Module (VLM) and the AutoStore Grid. The cube-based AutoStore automated storage and retrieval (ASRS) system is a modular, high-density, flexible order fulfilment solution. It is designed to increase throughput and maximise storage space, and it has the flexibility to adapt and scale to meet changing business needs. Kardex Remstar also showcased its goods-to-person VLM, which features an enclosed shelf-based storage system. Designed to increase capacity in a more compact footprint, the modular VLM is easy to use and increases productivity by delivering goods directly to the operator. Alan Gemmell, Kardex Head of Commercial for Remstar, says, "We have had a great day at our new premises, generating excitement about the potential our intralogistics solutions offer companies in Australia to improve the efficiency, safety and scalability of their operations. The new office provides an excellent resource, with a showroom, expert staff and a prime location in Lidcombe Business Park. It demonstrates our commitment to the Australian and New Zealand market, as well as our desire to provide our customers with the best possible localised support and the automation solutions that work for them." AFGC has highlighted urgent supply chain and manufacturing pressures in its submission to the... The Fine Food exhibition in Sydney was a resounding success for CoolPac's Olivo insulated... The AFGC has welcomed the updated National Freight and Supply Chain Strategy, saying it is a...
Kardex shows new SnapVac grid cleaning robot, AutoStore 3D Engine. At PACK EXPO last week, Kardex Holding AG debuted its SnapVac automated grid-cleaning robot and the AutoStore 3D Engine simulation tool. The company's booth also included demonstrations and innovations from its growing product suite. "We are delighted with the interest shown in our interactive booth," stated Mitch Hayes, president of Kardex Solutions Americas. "There was a real buzz at our booth, and the highlight was the official public launch of Kardex SnapVac. SnapVac is part of our expanding portfolio of tools and continuous innovation as the fastest-growing AutoStore integrator. And we're just getting started." Zurich-based Kardex said its intralogistics products and services guarantee high availability and low total cost of ownership. As an AutoStore partner, the company offers automated storage and retrieval systems (ASRS), integrated material handling systems, small parts storage systems, and automated high-bay warehouses. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989. The group employs about 2,500 people in more than 30 countries, including Americas headquarters in Westbrook, Maine. SnapVac proactively maintains ASRS. Crowds gathered at Kardex's exhibit to see SnapVac mounted on an AutoStore Red Line robot in a mini AutoStore Grid. The company said it designed the cleaning system to keep the ASRS free from dirt and debris before they become a problem without interrupting operations. SnapVac can maximize uptime, reduce labor and maintenance costs, improve workplace safety by reducing the need for grid access, and extend the lifespan of robots, asserted Kardex. "Installed directly on AutoStore R5-series robots with no reconfiguration needed, SnapVac cleans during active operations, delivering consistent coverage across the entire grid with zero system downtime," it said. Kardex explained that SnapVac can remove up to 80% of grid debris using a low-profile bristle tube and provide real-time cleaning reports through ServiceConsole integration for visibility and smarter maintenance, explained Kardex. It added that the bagless collection bin is quick and easy to empty. AutoStore 3D Engine helps users look ahead. AutoStore 3D Engine takes users on advanced virtual tours of a complete ASRS. In Las Vegas, visitors were able go on an immersive virtual exploration of AutoStore's grid using an intuitive touchscreen display. The visualization tool demonstrated the simplicity and flexibility of AutoStore's operating principles and design, said Kardex. It also helped users understand how these principles translate into a wide array of real-world applications. "Nothing beats seeing AutoStore, and we want people to experience it as early as possible, but it's not always practical to set up demo grids," said Hayes. "AutoStore 3D Engine offers the chance to immerse yourself in it, whatever point you are at in your automation journey. Once people see AutoStore, they're hooked, and it has been great seeing more people have that lightbulb moment." Kardex shows strategic enhancements. PACK EXPO 2025 visitors could also complete live picks with the Kardex Intuitive Picking Assistant (IPA), which projected relevant information to guide operators through the picking processes. The company enhanced it this year with the Optical State Capture feature, which analyzes data to deliver performance tracking and process optimization. Kardex said IPA provides fast, accurate ergonomic picking. In addition, attendees also could experience first-hand the speed, efficiency and simplicity of the Kardex FulFillX warehouse execution system (WES). Designed to optimize the utilization of AutoStore robots and create a more flexible warehouse environment, FulFillX can increase inventory accuracy and improve operator workflows, said Kardex. Other Kardex AutoStore innovations included the the Sensor Cleaning Station - to reduce maintenance, enhance system efficiency, and extend robot lifespan - and the StoreX AutoStore cost calculator.