Full-Time

Specialist

Global Customer Experience Support

Posted on 8/7/2025

SharkNinja

SharkNinja

1,001-5,000 employees

Produces high-performance home appliances and vacuums

No salary listed

Remote in Canada

Remote

Category
Customer Experience & Support (2)
,
Required Skills
Zendesk
Requirements
  • Consumer-centric mindset
  • Experience with order management, returns, and back-office processes supporting DTC operations
  • Exhibits strong follow up skills and is able to drive issues or tasks to completion
  • Possesses strong problem-solving skills, with the ability to find creative solutions
  • Ability to follow established procedures while identifying areas for improvement
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities and adapt in a fast-paced environment
  • Familiarity with order management and customer support systems (e.g., Zendesk)
  • Team player with the ability to build positive working relationships across departments
  • Resilient, adaptable, and open to change
Responsibilities
  • Is a subject matter expert on order status, flow and experience for the customer
  • Investigates and manages order flow exceptions and develop actions to resolve for customer; partner with internal teams including warehouse and logistics, IT, Inventory as well as 3rd parties as needed for solutions
  • Administers SKU substitutions, privacy/data requests, and warranty exceptions
  • Investigates and resolves payment-related issues, including customer disputes and chargebacks
  • Investigates orders and accounts for fraud and actions accordingly
  • Responds to escalation tickets and customer queries related to orders and payments
  • Is a subject matter expert on the returns flow and experience for the customer
  • Processes return exceptions and handle refund requests across all channels, as needed
  • Partners with the reverse logistics team and carriers to investigate returns exceptions or process delays
  • Responds to escalation tickets and customer queries related to returns processing and refunds
  • Creates and maintains standard operating procedures for areas of scope
  • Maintain system blocklists and create staff discount codes as needed
  • Log and track activity in Zendesk and other CX systems accurately and consistently
  • Act as a point of contact for real-time support requests from internal and external operational teams
  • Partner cross-functionally with warehouse operations, logistics, inventory, IT, planning, and other teams as needed for customer solutions
  • Partner with external teams including contact centers, warehouses, and carriers on escalations, tracking, claims, and customer communication/response
  • Communicate with customers and stakeholders clearly and professionally to ensure timely updates and resolutions
  • Identifies opportunities to enhance / redesign current processes for enhanced customer experience and internal efficiency
  • Identifies and escalates trends in customer calls and tickets with proposed solutions
  • Supports the creation, updating, and optimization of internal processes and policies as well as their documentation

SharkNinja designs and makes high-performance home appliances and cleaning products for consumers worldwide. Its portfolio includes vacuum cleaners, kitchen gadgets, and other household tools, all developed through in-house engineering and manufacturing to improve everyday tasks. The products rely on practical engineering and user-focused design to boost efficiency and convenience in daily chores, from cleaning to food preparation. Compared with peers, SharkNinja emphasizes strong product development, reliable quality, and broad downstream distribution, aiming to earn high customer ratings and brand loyalty through consistent performance. The company’s goal is to deliver reliable, easy-to-use home solutions that enhance daily living and build lasting relationships with customers, selling directly online and through global retailers.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Needham, Alabama

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Q1 2026 revenue hit $1.41B, up 15.6%, with 2026 guidance raised to 11.5-12.5% growth.
  • International revenue surged 31.6% to $496.8M in Q1 2026 amid India expansion.
  • Beauty and Home Environment sales jumped 40.8% to $194.1M in Q1 2026.

What critics are saying

  • Tariffs compress gross margins 100bps to 49.2% in Q1 2026 from Asia costs.
  • SKU explosion from 7 ChillPill colors and Luxe Café variants bloats inventory by 2027.
  • ChillPill's unproven $149.99 cooling category triggers write-downs if adoption stalls.

What makes SharkNinja unique

  • SharkNinja spans 35 household sub-categories across cleaning, cooking, and beauty.
  • Disruptive innovations like Ninja SLUSHi Twist enable dual-flavor frozen drinks simultaneously.
  • Shark PowerDetect vacuums integrate AI sensing with self-emptying docks.

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Benefits

Family Planning Benefits

Mental Health Support

Professional Development Budget

Flexible Work Hours

Paid Vacation

Remote Work Options

401(k) Company Match

Health Insurance

Company News

Sizzle and Sear
May 3rd, 2026
Ninja SLUSHi Twist quietly listed on SharkNinja website: new two-flavor Frozen Drink Maker spotted.

Ninja SLUSHi Twist quietly listed on SharkNinja website: new two-flavor Frozen Drink Maker spotted. * Originally published May 2, 2026 * Last updated May 2, 2026 SharkNinja has quietly listed the new Ninja SLUSHi Twist on its U.S. website, revealing a 144 oz smart frozen drink maker that can make two different slush drinks at the same time and twist them together into one drink. Here's what Sizzle and Sear know so far about the unannounced Ninja SLUSHi Twist FS701BR. Disclosure: Product links, including Amazon links, will take you to its affiliate partner websites. Sizzle and Sear may earn a commission on purchases. SharkNinja has quietly added a new product listing to its U.S. website, and it looks like a major addition to the SLUSHi lineup: the Ninja SLUSHi Twist. The new machine is officially listed as the Ninja SLUSHi Twist Smart Frozen Drink Maker, 144 oz, Crema, with model number FS701BR. It has not been officially announced yet, but the SharkNinja product page already includes several key details about the Ninja SLUSHi Twist, including its two-vessel design, Dual SlushAssist technology, 144 oz tank size, and ability to twist two frozen drinks together. At the time the listing was found, the Ninja SLUSHi Twist was marked out of stock, which suggests SharkNinja may be preparing for a launch. What is the Ninja SLUSHi Twist? The Ninja SLUSHi Twist is a new smart frozen drink maker designed to make two different slush drinks at the same time. That is the biggest difference between the Ninja SLUSHi Twist and previous Ninja SLUSHi models. Instead of making one batch of one drink, the Ninja SLUSHi Twist appears to function like two SLUSHi machines in one. According to the product listing, users can slush and serve two different drinks at once or twist them together for mixed frozen drink combinations. That means the Ninja SLUSHi Twist could be used for combinations like: * margarita and piña colada * blue raspberry and lemonade * cola and cherry * strawberry and mango * adult drink on one side and a kid-friendly drink on the other For entertaining, that is a meaningful upgrade. The Ninja SLUSHi Twist is not just about making more frozen drinks. It is about making more choices at the same time. Ninja SLUSHi Twist has two SLUSHi vessels. One of the clearest details on the product page is that the Ninja SLUSHi Twist is described as: "2 SLUSHi machines in 1." That wording strongly suggests the Ninja SLUSHi Twist has two separate vessels, allowing two drinks to be made at once. This is likely the feature that gives the machine its "Twist" name. The Ninja SLUSHi Twist can make two frozen drinks separately, then combine them into one twisted drink. That could be especially appealing for people who want layered or swirled frozen drinks without needing two separate machines. Ninja SLUSHi Twist uses Dual SlushAssist Technology. SharkNinja describes it as: "One button. Perfect slush. Every time. No guesswork. No manual programs." The listing also says Dual SlushAssist Technology senses ingredients in each vessel and automatically adjusts temperatures so both drinks come out properly. That matters because different drinks freeze differently. A soda slushie, milkshake, frappé, margarita, and higher-alcohol cocktail all have different sugar, dairy, water, and alcohol levels. The Ninja SLUSHi Twist appears to be designed to adjust each side independently, which could make it easier to get consistent results from two different drinks at the same time. Ninja SLUSHi Twist is faster than the original SLUSHi. The listing says: "No ice needed. Just pour, press, and slush - faster than the original Ninja SLUSHi with no watered-down flavor." Like other machines in the Ninja SLUSHi line, the Ninja SLUSHi Twist does not require ice. Instead of blending ice into the drink, it freezes the liquid directly. That should help preserve flavor and avoid watered-down frozen drinks. Ninja SLUSHi Twist Tank Size and servings. The product details also say it can make 10+ servings at once, based on 9 oz servings. That makes the Ninja SLUSHi Twist a large-capacity frozen drink maker clearly aimed at families, parties, and entertaining... Ninja SLUSHi Twist product specs. Here are the key specs currently shown for the Ninja SLUSHi Twist: | Feature | Ninja SLUSHi Twist Details | | Product name | Ninja SLUSHi Twist Smart Frozen Drink Maker | | Model | FS701BR | | Color | Crema | | Tank Size | 144 oz | | Weight | 34.52 lbs | | Warranty | 1 year | | Dimensions | 17.48 in L x 11.93 in W x 16.26 in H | At 34.52 lbs, the Ninja SLUSHi Twist is a serious countertop appliance. It is larger and heavier than a casual single-serve gadget, but that makes sense if it is effectively two SLUSHi machines in one body. What drinks can the Ninja SLUSHi Twist make? * sodas * frappes * margaritas * milkshakes * higher-alcohol recipes The higher-alcohol recipe claim is one of the more interesting details. Previous Ninja SLUSHi models can make alcoholic drinks, but alcohol content affects freezing. If the Ninja SLUSHi Twist handles higher-alcohol frozen drinks more reliably, that could be a significant upgrade for cocktail users. Ninja SLUSHi Twist vs Ninja SLUSHi FS301. The Ninja SLUSHi Twist product listing compares the new machine directly to the original Ninja SLUSHi FS301. Here is how the Ninja SLUSHi Twist appears to differ: | Feature | Ninja SLUSHi FS301 | Ninja SLUSHi Twist FS701BR | | Drink vessels | One | Two | | Makes two drinks at once | No | Yes | | Twists two drinks together | No | Yes | | Smart ingredient sensing | No | Dual SlushAssist Technology | | Higher-alcohol recipe claim | Not emphasized | Yes | | Tank Size | 88 oz | 144 oz | | Slushing speed | Original baseline | Faster than FS301 | | Color listed | Varies | Crema | The Ninja SLUSHi Twist looks less like a replacement for the FS301 and more like a premium step-up model for people who want more capacity, more flexibility, and two-drink functionality. Who is the Ninja SLUSHi Twist for? The Ninja SLUSHi Twist seems best suited for people who want frozen drinks for more than one person or more than one flavor. The Ninja SLUSHi Twist could be a strong fit for: * people who host parties * families who want two drink options at once * people who make frozen cocktails often * content creators who want eye-catching drink combinations * anyone who wants adult and kid-friendly drinks at the same time * people who already like the Ninja SLUSHi but want more flexibility The twist feature could also be especially useful for social media content. A two-flavor frozen drink swirl is more visually interesting than a single-flavor slush. What Sizzle and Sear still don't know about the Ninja SLUSHi Twist. Even though the product page gives Sizzle and Sear a lot of information, there are still several unanswered questions about the Ninja SLUSHi Twist: * Release date * Retailer availability * Exact max fill amount * Whether each vessel has independent controls * Whether the vessels are dishwasher safe * How the twist mechanism works in real use * Whether the machine is louder or quieter than previous models * Whether higher-alcohol recipes require special settings Since the Ninja SLUSHi Twist is already listed on SharkNinja's U.S. website, more details may appear soon. Bottom line: Ninja SLUSHi Twist looks like a major upgrade. The major upgrade is the ability to make two different frozen drinks at the same time and twist them together into one combined drink. Add in Dual SlushAssist Technology, faster slushing claims, a 144 oz listed tank size, and support for higher-alcohol recipes, and the Ninja SLUSHi Twist appears to be a true next-generation SLUSHi machine. For anyone who only makes one frozen drink occasionally, the original Ninja SLUSHi may still be enough. But for people who entertain, make frozen cocktails regularly, or want two flavors from one machine, the Ninja SLUSHi Twist could be the one to watch. Food articles. Comparison: Breville Joule Vs. Smart Oven Air Fryer Pro Can you use a cooling rack in the oven? ThermoWorks Square DOT Featuring New Average Air Temperature Reading Kitchen equipment reviews. Hast Knives Review: Santoku - A Modern and Sleek Design Ninja Woodfire Review: Infuse Smoke into Your Cooking! Supoon Review: An Upgrade from Le Creuset's Sauté Spoon Delicious recipes. Mango Margarita | Ninja SLUSHi Recipe Bibimbap-Inspired Grilled Cheese Sandwich Frosted Lemonade | Ninja SLUSHi Recipe

EVENTFAQS Media
Apr 13th, 2026
SharkNinja appoints Kritika Agarwal as Brand Head for India.

SharkNinja appoints Kritika Agarwal as Brand Head for India. April 13, 2026 Global home appliances company SharkNinja has appointed Kritika Agarwal as the Brand Head for India. In her new role, Agarwal will lead brand strategy and market development as SharkNinja looks to build its footprint in India. Speaking about her new role, Agarwal said that joining the brand at a stage when it is entering India presents a unique opportunity to help shape its journey from the ground up. She added that building the brand for the Indian consumer while leveraging SharkNinja's global DNA is both exciting and challenging. Most recently, she served as DGM - Brand Marketing at Domino's India, where she played a pivotal role in the brand's relaunch strategy, key IPL partnerships, and the company's expansion into the chicken category. Prior to Domino's, she was closely associated with the launch and growth of OLX Autos in India, and earlier began her marketing career with Aviva. Her appointment comes at a significant time for SharkNinja as it looks to introduce its globally successful portfolio of kitchen and home appliances to Indian consumers and build a strong, culturally relevant brand presence in the market.

Business Wire
Apr 8th, 2026
SharkNinja launches Shark BreatheClear Max air purifier with six-year filter life

SharkNinja has launched the Shark BreatheClear Max air purifier, priced at $449 and available from 8 April. The device scans indoor environments 3,600 times hourly, detecting motion and activity to adjust filtration proactively before air quality deteriorates. The purifier exceeds HEPA standards at all fan speeds, capturing 99.98% of airborne particles including dust, allergens and microplastics. Its filter is designed to last up to six years without replacement, potentially saving consumers $350 compared to traditional purifiers requiring changes every 6–12 months. A built-in display shows real-time air quality data, identifying pollutant categories such as dust, allergens, smoke and VOCs. The launch follows SharkNinja research showing that whilst 86% of Americans believe air quality impacts wellbeing as much as diet or exercise, only one in three considers it part of everyday health.

Gadget Review
Apr 8th, 2026
SharkNinja's BreatheClear Max air purifier scans the room 3,600 times an hour.

SharkNinja's BreatheClear Max air purifier scans the room 3,600 times an hour. SharkNinja unveils $449 air purifier with 6-year filter and motion sensors that detect pollution 3,600 times hourly Annemarije de Boer Apr 8, 2026 Key Takeaways * SharkNinja's BreatheClear Max scans environments 3,600 times hourly for proactive air cleaning * NeverChange filter technology lasts six years, saving $350 in replacement costs * Motion sensors trigger automatic filtration before pollutants spread throughout living spaces Opening windows won't save you from cooking smoke, pet dander, or the microplastics floating through your home - but the new Shark BreatheClear Max might. Unlike traditional air purifiers that react after your air quality tanks, this machine scans your environment 3,600 times per hour, adjusting before pollutants take over your living room. Smart detection beyond basic sensors. Motion sensors trigger proactive cleaning before particles spread. The BreatheClear Max reads the room like a vigilant bouncer. When you walk in with takeout or your dog shakes off rain, motion detectors signal the system to ramp up filtration automatically. Neil Shah, SharkNinja's Chief Commercial Officer, explains the concept: "What if your purifier could anticipate changes and adjust before air quality drops? This is a system that works continuously and intelligently." The real-time display breaks down exactly what's floating around - dust, allergens, smoke, and VOCs - giving you Instagram-story-worthy proof that yes, last night's fish dinner really did linger. Six-Year filter ends subscription hell. NeverChange technology eliminates the quarterly filter replacement routine. If you're tired of Amazon reminding you about air purifier filters every three months, the NeverChange system offers sweet relief. One filter lasts six years while maintaining 99.98% capture efficiency at every fan speed - exceeding HEPA standards when most competitors only hit those numbers at maximum noise levels. The math works out to $350 in filter savings over the unit's lifespan, which helps offset that $449 upfront cost when it launches April 8, 2026 through SharkNinja.com, Amazon, and Costco. Research reveals air quality blind spots. Most people underestimate indoor pollution despite health concerns. SharkNinja's research found that 86% of consumers connect air quality to wellbeing like diet and exercise, yet only one-third actively monitor it. Even more telling: 71% believe opening windows solves indoor air problems, ignoring pollutants from cooking, pets, and household products that windows can't address. The BreatheClear Max targets families dealing with allergies, urban dwellers facing outdoor pollution infiltration, and pet owners managing dander - basically anyone whose current solution involves hoping for the best. Your home's air quality deserves better than wishful thinking and seasonal filter swaps. Whether this $449 investment makes sense depends on how often you're reaching for antihistamines or wondering why your place smells like last Tuesday's dinner. Additional sizes arrive spring 2026, expanding options for different room configurations. Our Editorial Process At Gadget Review, our guides, reviews, and news are driven by thorough human expertise and use our Trust Rating system and the True Score. AI assists in refining our editorial process, ensuring that every article is engaging, clear and succinct. See how we write our content here Join over 100k Readers Join 100,000+ readers discovering the coolest gadgets, smart buying guides, and the tech news that actually matters. LATEST Lists_ Why Trust Gadget Review With over 25 years of experience, our editorial process is built on human expertise, ensuring that every article is reliable and trustworthy. AI helps us shape our content to be as succinct and engaging as possible.

Yahoo Finance
Apr 6th, 2026
SharkNinja launches $150 BlastBoss air blaster to expand beyond floorcare into lifestyle category

SharkNinja has launched Shark BlastBoss, a compact cordless indoor-outdoor air blasting system priced at $149.99, initially available on its website. The product extends the company's portfolio beyond traditional floorcare into everyday cleaning tasks, supporting its push into design-led home and lifestyle categories. The launch reinforces SharkNinja's strategy of rapid product innovation across adjacent categories. The company was recently named to the Financial Times list of The Americas' Fastest Growing Companies 2026, reflecting strong organic revenue growth from 2021 to 2024. SharkNinja's narrative projects $8.0 billion revenue and $982.2 million earnings by 2028, requiring 10.8% yearly revenue growth. However, investors face risks from rising labour, production and tariff costs in Asia, alongside potential margin pressure if product uptake slows.

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