The ICRM Data Office within the Independent Compliance Risk Management function (ICRM) oversees the end-to-end data “ecosystem” including data governance, architecture, standards, controls, metrics, Data Concerns Remediation Management (DCRM), reporting and risk management. Objectives include improving data governance and management; defining and maintaining the data architecture and standards; increasing business and functional engagement; improving data comprehensiveness, quality and coverage; reducing the inventory of data issues; and accelerating data access and validation for new projects.

The team partners with subject matter experts in Compliance, Compliance Technology, the Enterprise Data Office and other groups in order to drive strategy and to ensure compliance adherence to regulatory or data policy standards, improve data quality, improve data controls and process and reduce open data concerns. 

The  scope includes remediating data issues, showing progress and adherence to the Citi Data Governance Policy and its principles as amended from time to time; adding content, metrics, reporting, and progress reporting to various forums and councils; documenting and improving  operational processes, including approval and escalation plans, data risk and controls adoption and implementation, including updating  Manager’s Control Assessment (MCA) process, enhancing reporting, developing, and reporting on team or output metrics.

Job Purpose:

The purpose of this role is to ensure the ICRM data office, and ICRM complies with the Citi Data Governance Policy (CDGP) as amended from time to time by the ICRM data office and the Enterprise Data Office (EDO).

The candidate will use their subject matter expertise in banking, risk, and compliance to develop the required risk and control processes, ensuring they are successfully implemented, tested, and reviewed on a timely basis. They will also take the lead on a role in managing, processing, formalizing, and reporting on these initiatives.

The candidate will collaborate with a number of teams responsible for leading, managing and tracking progress, while liaising with ICRM data office colleagues for subject matter expertise on their existing controls and measurement.

Responsibilities:

• Support the design, management, and continuous improvement of Citi’s ICRM Data Quality function. Help define and enhance Citi’s ICRM data architecture, standards, accountabilities, and controls.

• DCRM is utilized to track data concerns within ICRM and oversee the remediation of the data issue with associated tech partners and remediation owners.

• Lead calls with appropriate stakeholders for status updates of data concerns and execution of remediation of identified issues; escalate potential issues as they arise to ensure the data concern is completed through the lifecycle and adhering to the appropriate Standard Level Agreements.

• Collects and documents artifacts for stakeholder calls with technology, data owners, data providers, and ICRM stakeholders for proper evidence in the DCRM tool.

• Conduct analysis of current versus future state gaps, identifying root causes, determining the appropriate solution and how success should be measured.

• Assist with providing training and support to internal ICRM Data Lead staff and ICRM constituents.

• Manage and oversee content and distribution of communication strategy.

• Support ICRM Assessment Unit (AU) including control performance and centralized testing of controls.   

• Recommend improvements to MCA control and monitoring definitions to make them more efficient, effective, and globally consistent.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• This role may require other job duties and functions to be performed, as assigned.

Qualifications:

• Strong knowledge of data, data processing, data technology

• Strong basis of process and control management; with a clear focus on people management, control timeliness, accuracy, and completeness on all aspects of the data lifecycle

• Understanding of Compliance, including relevant regulations

• Process engineering knowledge, including the ability to understand data flows

• Knowledge of metrics, Risk and Control design

• Knowledge and ability to present, develop reports and identify process, and data improvements

• Knowledge of banking products

• Attention to detail is crucial

• Highly motivated, strong attention to detail, team oriented, organized.

• Excellent written, verbal, and analytical skills.

• Strong communication and interpersonal skills; strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging.

• Ability to interact and communicate effectively with senior leaders.

• Significant knowledge and expertise of Compliance laws, rules, regulations, risks and controls.

• Experience in the design and implementation of Compliance programs, process improvements, metrics, and controls.

• Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders.

• Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses.

• Experience with and previous exposure to internal or external control functions and regulators, implementation programs.

• Ability to challenge business management and escalate issues when appropriate.

• Strong track record of effectively assessing and managing competing priorities.

• Comfort navigating complex, highly matrixed organizations.

• Comfortable acting as an agent for positive change with agility and flexibility.

• Effective negotiation skills, a proactive and ’no surprises’ approach in communicating issues and strength in sustaining independent views.

• Strong presentation and relationship management skills are essential

Education:

Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Data Governance

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Job Family:

Data Quality & Data Quality Analytics and Reporting

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Mar 02, 2025

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