Full-Time

Associate Store Manager

Wayfair

Wayfair

10,001+ employees

Online home goods retailer

Consumer Goods

Junior

Boca Raton, FL, USA

Required Skills
Sales
Communications
Customer Service
Requirements
  • 2+ years of customer service or retail leadership experience.
  • High school diploma/GED or equivalent, Associate Degree or equivalent preferred.
  • Strong communication, interpersonal, and problem-solving skills.
  • Strong delegation skills in support of execution and driving results.
  • Proven ability to build a culture focused on success and teamwork.
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.
Responsibilities
  • Provide an authentic, friendly customer experience that exemplifies our commitment to a relentless customer focus.
  • Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store; Focus on promoting and driving sales within the Manager on Duty (MOD) role.
  • Coach, teach, train, recognize, and manage the performance and development of all store associates to encourage professional growth and build a bench of talent.
  • Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance.
  • In collaboration with the Store Manager, manage and delegate workload to ensure the execution of strategies across the store and within your Division of Responsibility (DOR); including but not limited to Sales, Visual, and or Operations.
  • Participate in weekly Division of Responsibility (DOR) walk-throughs with the Store Manager and follow up as required.
  • Collaborate with the Store Manager and other functional Assistant/Associate Store Managers during new season planning and execution.
  • Stay current on all store initiatives and communications received, sharing with associates when appropriate.
  • Model and ensure all policies and procedures are communicated effectively, maintained, and consistently followed.
  • Additional responsibilities as assigned.

Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

6%

1 year growth

-6%

2 year growth

-11%