Customer Experience Intern

• Project managing the creation and implementation of process/tool enhancements for top customer experience gaps.
• Collaborating with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions to improve client satisfaction, and loyalty.
• Facilitating and conducting Root Cause Analysis to determine and understand the underlying drivers behind process performance gaps and customer issues. 
• Implementing corrective actions in a timely and effective manner to remedy poor Customer Experiences.
• Implementing the customer-facing survey strategy to ensure we are consistently understanding our customer’s expectations.
• Creating and delivering customer experience enablement training to reinforce the Customer First Attitude amongst the organization.

This role is perfect for you if: you place a high value on proactive and reactive customer facing activity. You have a strong customer service attitude, work ethic and drive to succeed. You demonstrate strong initiative and problem-solving skills. You are passionate about establishing and building relationships through exceptional communication and customer advocacy. You are energetic, enthusiastic,  and maintain a positive outlook. You gain the respect of others, have an entrepreneurial spirit, and are seen as a leader. You listen attentively and are able to grasp fast-paced technical conversations. You navigate ambiguity and balance multiple stakeholder perspectives. 

• Currently working towards a bachelor’s degree or higher from an accredited college. Preferably in Communications, Customer Experience, Business, or related field
• Have strong customer service skills with the ability to directly communicate with customers in a customer centric manner.
• Experience in understanding and analyzing large datasets.
• Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to the business in writing and verbally.
• Proficient in Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, etc
• Ability to work on-site in Austin, Texas
• Authorized to work in the United States without sponsorship 
   

• Exposure to VOC strategy, customer journey mapping, or customer success strategies
• Experience in customer or client facing roles
• Project managed large projects with set deadlines and diverse team members

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive compensation, corporate housing accommodation, relocation assistance, employee resource groups, recognition, and much more.  Our culture prioritizes work-life balance and offers flexible time off plans, including vacation and holiday leave.
 

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives.  We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.