Hotel Liaison/On Site Coordinator

Overview:

The On-Site Coordinator is a customer service liaison representing WorldStrides to our customers on tour. An On-Site Coordinator is assigned to, and stays at, a hotel property housing our student tour groups. Responsibilities include assisting the group(s) with check-in and check-out procedures, coordinating group activities (i.e., breakfast and meeting space) with hotel staff, meeting nightly with the Program Leader to assist with the group’s needs and requirements. On-Site Coordinators are not required to tour with the group(s) during the day, however, they must remain at the hotel at all times while the group is in-house.

Essential Functions:

• Efficiently manage arriving and departing groups in an expedient, courteous, and customer-focused manner
• Manage any issues that occur while engaged with the group
• Maintain/exceed a high level of professionalism and provide exceptional customer service at all times
• Other duties as assigned by the Manager

Work Schedule:

• Flexible, part-time, seasonal schedule during our busy season (March through June)
• Must be extremely flexible to accommodate scheduling needs – to sometimes include weekend work and extended stay assignments

Perks at Work:

• Paid training
• Hotel accommodations booked by WorldStrides
• Meal per diem (if applicable)

Requirements

• Team player that works well with students, hotel, and office staff.
• Dedicated, reliable, energetic, enthusiastic, career-minded individual.
• Excellent written and oral communication skills.
• Highly organized, detail-oriented and skilled at multi-tasking.
• Quick thinking and creative problem-solving skills are required.
• Ability to tactfully manage stressful and/or challenging situations.  
• Fundamental computer literacy/skills (Microsoft Office).
• Must be a minimum of 21 years of age.
• Must have a valid U.S. driver’s license and have the ability to drive in the Philadelphia, Pennsylvania area.
• Must be available to work during peak season from March through June.
• Must be able to walk up to five miles per day for consecutive days and lift 25 pounds.
• Must live within driving distance of Philadelphia, Pennsylvania.