Maintenance Engineer

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

We are looking for a hands-on AV/IT Technician to support colleagues across our London campus. This is a front-line, people-facing role: you will keep conference rooms working, deliver flawless live and streamed events, and maintain the AV and IT estate as spaces are built, changed, and decommissioned.

The successful candidate is equally comfortable troubleshooting an IP network issue, operating an audio console during a live webinar, and walking a senior colleague through joining a Zoom Room. You will work as part of a wider AV/IT team supporting a busy, high-visibility environment where meetings and events must simply work.

Day-To-Day Responsibilities:

Key Responsibilities

Conference Room Support:

• Provide first-line and second-line support for all meeting and conference room technology across the London campus, responding to incidents in person and remotely.
• Maintain Zoom Rooms including daily health checks, firmware updates, device provisioning and administration.
• Diagnose and resolve faults across displays, codecs, cameras, microphones, DSPs, control systems and room networking, escalating to vendors or engineering where required.
• Support hybrid meetings end to end — pre-meeting readiness checks, in-room assistance at the start of high-profile calls, and post-meeting follow-up.
• Coach colleagues on room technology and produce simple user guides and quick-reference material.
• Maintain accurate asset, configuration and room documentation, and log all work in the ITSM ticketing system to agreed SLAs.

Event and Broadcast Suppor:

• Deliver technical support for live, hybrid and virtual events including all-hands meetings, town halls, webinars and streamed sessions.
• Operate Zoom Webinar, Zoom Meeting, Zoom Events for internal and external audiences, managing panellists, Q&A, registration and recording.
• Assist with MS Teams and Webex calls should it be required when meeting with external organisations
• Set up and operate audio consoles, wireless microphone systems, PTZ cameras, lighting and LED wall content for events in auditoria and multipurpose spaces.
• Manage video and audio signal flow across Dante, NDI and SDI/HDMI infrastructure, including record, stream and multi-destination distribution
• Run technical rehearsals, produce run-of-show documentation, and provide on-the-day show support alongside event organisers and presenters.
• Capture, edit lightly and publish event recordings to agreed internal platforms.

Decommissions and Recommissions

• Decommission AV and IT equipment from rooms and spaces being refurbished, relocated or closed, including safe removal, labelling, testing and inventory control.
• Recommission equipment in new or refreshed spaces, including racking, cabling, configuration, calibration and commissioning to a defined standard.
• Support project handovers from integrators, carrying out snagging, acceptance testing and as-built documentation.
• Maintain the AV/IT asset register, spares inventory and equipment lifecycle records, and support hardware refresh planning.
•  Provide desktop support for Windows 11 and macOS devices, Office 365 applications and peripherals used in meeting and event spaces.
• Maintain digital signage and IPTV estates, including content scheduling, channel line-ups and endpoint health.
• Carry out preventative maintenance rounds and contribute to continuous improvement of the room and event estate.
•  Participate in an out-of-hours and early/late shift rota to cover events and critical maintenance windows.

Technology Stack

You will work with, and be expected to develop expertise across, the following technologies. We do not expect deep experience in every item — we are looking for strong coverage of the core platforms and a demonstrable appetite to learn the rest

• Domain Platforms and Equipment
•  Networking IP networking fundamentals — VLANs, multicast, DHCP/DNS, SIP and H.323
• Operating systems Windows 11; macOS; Microsoft Office 365
• Collaboration platforms Zoom Rooms (including administration), Zoom Meeting, Zoom Webinar; Microsoft Teams; Cisco Webex
•  Room hardware Logitech CollabOS devices — Rally Bar, Rally Bar Mini, RoomMate, Tap IP, Tap with Cat5e kit
• DSP and control Biamp; Q-SYS; Crestron DSP and control systems
•  Audio Audio consoles and signal flow; Shure MXA and Microflex ceiling and table arrays; wireless microphone systems
• Video and cameras PTZ cameras; LED walls — Novastar processing, Green Hippo Hippotizer media servers; lighting for broadcast and events
• Signal distribution Crestron, Lightware and Kramer transmitters/receivers; Dante audio networking; NDI
•  Signage and IPTV Digital signage platforms including Sedna; IPTV — Exterity, Haivision
• Streaming Vimeo

What We’re Looking For:

Skills & Experince:

Essential:

• Proven experience in an AV, AV/IT or workplace technology support role in a corporate, broadcast or events environment.
• Strong working knowledge of IP networking as it applies to AV — addressing, VLANs, QoS, multicast and troubleshooting.
• Hands-on experience supporting and administering Zoom Rooms, Microsoft Teams and Cisco Webex meeting environments.
• Practical understanding of audio signal flow, gain structure and microphone systems
• Experience configuring or supporting DSP and control platforms (Biamp, Q-SYS or Crestron).
• Comfortable with Windows 11, macOS and Office 365 in a managed enterprise environment
•  Excellent customer service and communication skills, including the ability to explain technical issues clearly to non-technical colleagues and to remain calm supporting senior        stakeholders during live events.
• Methodical approach to fault finding, documentation and ticket management.

Desirable:

• Certifications such as AVIXA CTS/CTS-I, Dante Level 1–3, Q-SYS Level 1, Biamp Tesira, Crestron, CompTIA Network+ or Zoom Rooms administration.
• Experience with LED wall processing (Novastar) and media servers (Green Hippo Hippotizer).
• Experience with digital signage (Sedna) and IPTV platforms (Exterity, Haivision).
• Familiarity with NDI-based production workflows and streaming to public platforms.
• Basic lighting design and operation for broadcast and stage.
• Experience of AV project delivery, commissioning and integrator handover.

Personal Attributes

• Service-minded and approachable, with genuine pride in getting the room right before anyone walks in.
• Calm and solutions-focused under pressure, particularly in live and time-critical situations.
•  Curious and self-directed about new technology, with a habit of testing and documenting what you learn.
• Collaborative team member who shares knowledge and supports colleagues across IT, Facilities and Events.
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Working Arrangements

• Based on site at our London campus, five days per week — this is a hands-on role that cannot be performed remotely.
• Be available for early starts, late finishes and occasional weekend or evening events.
• Be able and comfortable to lift heavy equipment when required.

More About Us

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer: 

• Private Healthcare with Vitality 
• Dental Insurance  
• Access to Employee Assistance and Wellbeing Support 
• Mental Health Support through the above 
• Access to discounted Gym memberships 
• Increased holiday with service 
• Access to numerous online learning resources 
• AVIXA membership for industry learning 
• Access to online retail discount platform 
• Discounted products through our recognised partners 
• Cycle to work scheme 
• Season ticket loans 
• Generous Referral scheme 

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today. 

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business. 

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status