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Chenega

Defense, intelligence, and federal staffing services

Personnel Assistant 1

Reception & Front DeskConfirmed live in the last 24 hours
Part-timeManama, BahrainNo salary listed

About the Job

Requirements

  • A high school diploma or GED is required.
  • At least 1 year of experience in a customer service environment is required.
  • Must be able to pass a Navy background check before starting and maintain a Secret clearance.
  • Must obtain an appropriate work visa before starting.
  • Must successfully pass background and drug screening.
  • Must be proficient in oral and written communication to communicate effectively and explain actions regarding military members’ entitlements, allowances, and collections.
  • Must have working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
  • Must have working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used in office settings.
  • Must have working knowledge of standard office equipment, including computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems.
  • Must be able to multitask in a high-stress, performance-based environment.
  • Must be able to establish priorities and meet deadlines.
  • Must be able to travel locally up to 10% as required.

Responsibilities

  • Support the Navy Personnel Command by verifying the identity and eligibility of authorized Department of Defense beneficiaries, issuing Department of Defense identification cards, and performing Defense Enrollment Eligibility Reporting System (DEERS) updates in Manama, Bahrain.
  • Interact with customers using face-to-face customer service skills, including adaptability, friendliness, empathy, time management, communication, de-escalation, and composure in stressful situations.
  • Verbally acknowledge customers upon arrival.
  • Verify and issue Common Access Cards and Uniformed Services Identification cards to eligible recipients through DEERS.
  • Serve as a Verifying Official on the DEERS/Real-Time Automated Personnel Identification System terminal and ensure input data is accurate and correct.
  • Assist customers with questions about identification card eligibility, application requirements, and DEERS.
  • Answer telephone inquiries.
  • Monitor customer wait times using sign-in sheets.
  • Return all failed or retrieved Common Access Cards to the Defense Manpower Data Center monthly.
  • Ensure all non-DEERS Common Access Card updates are performed accurately and efficiently.
  • Perform customer services, including personal identification number resets and verifying and updating public key infrastructure certificates.
  • Provide identification, credentialing, and authentication services as necessary to ensure timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.
  • Initiate Common Access Card requests and distribute cards and personal identification numbers in accordance with the RAPIDS User Guide.
  • Verify identification in accordance with Homeland Security Presidential Directive 12 and Federal Information Processing Standards Publication 201-1.
  • Provide identification card services to personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Mission Partner Identity, Credential and Access Management program.
  • Immediately notify appropriate security personnel of unauthorized or unsafe acts, regardless of the person’s rank or position.
  • Encourage customers to submit feedback and provide customers with QR codes, phone numbers, and other information needed to access the program’s Qualtrics feedback systems.
  • Maintain RAPIDS equipment within the physical parameters and configurations established at installation.
  • Perform printer maintenance as stated in the Maintenance and Cleaning Procedures located in the Verifying Officials Information System.
  • Perform printer maintenance and user maintenance on RAPIDS equipment.
  • Keep the RAPIDS virtual private network connected at all times to avoid costly repairs to high-value equipment.
  • Complete annual company and customer training requirements.
  • Assist with monthly metrics reporting.
  • Record labor hours daily.
  • Perform other duties as assigned.

Desired Qualifications

  • A human resources background in Military Personnel or DEERS/RAPIDS is preferred; similar human resources experience gained in the private sector or another federal agency is acceptable.

About the Company

Chenega

Defense, intelligence, and federal staffing services

Chenega is a government services contractor that supplies staffing and support services for defense, intelligence, and federal civilian customers, plus commercial clients. It operates across the United States, its territories, and several countries, tapping wide opportunities in government contracting. Its offerings center on staffing and mission support through various contracts, delivering qualified personnel and services to meet client needs. Unlike many industry players, Chenega is rooted in an Alaska Native village corporation, which shapes its ownership and community-focused approach while competing in a broad national market. The company’s goal is to help government and commercial customers execute their missions by providing reliable, professional personnel and services under contract.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Anchorage, AK
Founded
1974

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