Technical Program Manager - People Systems, People & Culture

Job Description

Customer insight. Product action. As a Technical Program Manager, you’ll own the roadmap for People Systems, the technical programs that shape how colleagues across Delivery Hero hire, grow and get supported. You’ll talk to the people who use these systems every day, find where they lose time, and turn that into a plan that engineers and data scientists can deliver.

People Systems builds and runs the tools that support how Delivery Hero hires, develops and supports its people across global entities and CoEs. The team works with engineers, data scientists and People & Culture stakeholders to make these systems simpler, more reliable and more automated.

Join the team that champions the employee experience at Delivery Hero. As part of the People & Culture Team, you’ll help attract, develop, and retain top talent, creating a workplace where people feel valued, supported, and empowered to grow. With each initiative you support, you’ll be building a positive culture that fuels innovation, teamwork, and a sense of belonging across our global organization.

• Own the People Systems roadmap and translate it into an execution plan with clear, impact-based goals.
• Run interviews and surveys across our global entities and CoEs to uncover unserved needs across the People Systems domain.
• Identify friction points and opportunities for improvement and automation.
• Set and monitor success metrics and KPIs for system performance, customer satisfaction and business impact.
• Use data-driven insights to guide product decisions and iteration.

Qualifications

• 4+ years in product, project or program management, delivering complex, data-driven technical products at scale with tangible results.
• Data fluency and hands-on collaboration with engineers, data scientists or analysts, plus an analytical mindset for breaking complex problems into scalable solutions.
• Previous ownership of a tech or AI roadmap and its execution with a cross-functional team, including senior stakeholders.
• Proven ability to translate diverging business needs into tech and data product solutions.
• Clear communication and stakeholder management that builds alignment across global teams, including data science, engineering and brand stakeholders.
• Autonomy and ownership of long-term OKRs, turning complex challenges into clear, actionable product plans.

Nice to have

• Experience with HR or people-tech platforms, such as HRIS, talent or workforce systems.
• Experience applying AI or automation to internal processes.
• Experience running user research with internal customers.
• Experience working across multiple brands or entities in a global organisation.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.