Full-Time
Director of Customer Service
Nothing
10,001+ employees
Design-focused consumer electronics manufacturer and brand
Compensation Overview
$150k - $200k/yr
San Francisco, CA, USA
In Person
On-site five days a week in San Francisco; remote within the United States is possible only for candidates who meet the qualifying standard.
 Customer Experience & Support |
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- 10+ years leading customer service, after-sales, or service transformation in consumer tech or telecoms, including direct experience scaling operations across multiple geographies
- Proven track record designing and running AI-enabled support: conversational AI, virtual assistants, agent-assist platforms, predictive analytics, or workflow automation
- Deep product knowledge across smartphones, audio, wearables, and connected devices, with the technical curiosity to go under the hood when needed
- Ownership mindset: you set your own targets, track the metrics that matter, and don't need a framework to tell you when something's broken
- Analytical by default: you derive clear decisions from large, messy datasets and aren't satisfied with directional insight when precision is possible
- Demonstrated experience managing global outsourced partners and cross-functional stakeholder environments across cultures and time zones
- Exceptional communication skills, up and down the org: equally comfortable briefing the CEO and coaching a regional ops team
- Define and own Nothing's global customer service strategy, integrating AI self-service, agent-assist tools, and predictive diagnostics across every market
- Build and run the global service partner ecosystem: repair networks, technology vendors, and AI platform partners aligned to aggressive satisfaction and cost targets
- Lead end-to-end journey optimisation, identifying friction points in both digital and physical service and shipping measurable fixes fast
- Set global service standards and governance frameworks for phones, audio, and connected devices while keeping local markets agile and compliant
- Partner with Product, Quality, and Growth to feed real service intelligence into hardware and software decisions
- Turn large-scale operational and customer data into clear strategic recommendations for the leadership team
- Build global capability: training programmes, knowledge systems, and AI-enabled tools that upskill both internal teams and external partners
Nothing Technology Limited designs and sells consumer electronics such as smartphones, wireless earbuds, audio devices, and smartwatches through direct-to-consumer channels and retail partners. Its devices run Nothing OS, a customized Android-based software, and use a distinctive design language that can include transparent hardware and features like the Glyph Interface on phones. The company differentiates itself with a design-led aesthetic, a community-funded investment model, and a sub-brand for affordable products (CMF by Nothing) created to reach more price-sensitive customers. Its goal is to become a design-focused challenger in consumer tech by expanding its ecosystem of devices and software under Nothing OS and growing both sales and brand adoption.
Company Size
10,001+
Company Stage
Late Stage VC
Total Funding
$682.5M
Headquarters
London, United Kingdom
Founded
2020
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Simplify's Take
What believers are saying
- Phone 4b sold 29,537 first-day units, setting records in its price segment.
- The Bengaluru store and 85% Q2 2025 India shipment growth deepen distribution.
- Charli XCX invested in May 2026, boosting cultural reach and product credibility.
What critics are saying
- July 2026 restructuring threatens over 100 of 800 employees, including 25 UK marketers.
- Memory chips reached 40% of phone costs, after prices nearly doubled in Q1 2026.
- If AI-native devices fail, Nothing becomes a crowded midrange hardware brand.
What makes Nothing unique
- Carl Pei and Teenage Engineering made transparent hardware and Glyph designs instantly recognizable.
- Nothing OS 4.1 ties Android 16 to Essential Voice and Essential Space.
- CMF by Nothing targets India-led value buyers without diluting Nothing's design-first premium brand.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 2%Nothing, the UK tech company co-founded by Carl Pei, is restructuring its operations following the launch of its Nothing Phone (4b). Over 100 of the company's 800 employees globally could be affected by cuts, with around 25 positions at risk in the UK global marketing team, according to CityAM. Co-founder Akis Evangelidis denied reports that Nothing was exiting 12 markets, calling them "fake news". He confirmed the company is reorganising teams and introducing dedicated business units, including an AI-native division, whilst consolidating individual countries into regional hubs. The Phone (4b) sold 29,537 units on its first day, breaking records in its price segment. Evangelidis described the restructuring as a necessary step to position the company for its next phase of growth in personal computing.
Nothing, the London-based technology brand, has launched Club Nothing, a global nightlife event series focused on dance music and emerging talent. The series begins in New York on 9 July, coinciding with the launch of Ear (3a), before moving to Tokyo on 30 July. Alongside the events, Nothing is launching the Club Nothing Fund, a $40,000 initiative awarding four emerging creatives $10,000 each to develop their own club nights, event series or festivals. Applications open 1 July and close 1 August 2026, with winners announced later that month. The judging panel includes DJ Manuka Honey, A&R executive James Supreme, and music industry professionals from Nothing and Dazed. This follows Nothing's growing cultural presence, which includes Charli xcx joining as Global Brand Ambassador and shareholder in May.
Charlie Smith, chief brand officer of consumer-tech company Nothing, believes fears about AI replacing jobs are overblown. Drawing parallels to previous technological shifts, he argues AI will create new opportunities rather than eliminate work. Smith has embraced "vibe-coding" since joining Nothing in January, building personal apps that organise his workday, manage travel and streamline communication. He has largely stopped typing, relying instead on Nothing's "Essential Voice" dictation tool, which removes filler words from spoken thoughts. Nothing deliberately avoids heavy AI branding, calling its products "essential" to emphasise utility over futuristic messaging. Smith believes AI scepticism stems from executives overstating artificial general intelligence to inflate valuations. He views AI primarily as a productivity tool for automating administrative tasks, freeing workers for creative problem-solving.
Nothing, the consumer tech brand, has announced Charli XCX as its latest investor and first Global Brand Ambassador. The partnership goes beyond a traditional endorsement, with Charli investing in the company and helping shape future products. Nothing co-founder Carl Pei stated that the tech industry has become "quieter, more minimal, more monotonous", whilst Charli has taken pop music in the opposite direction. Charli XCX praised Nothing's ethos of prioritising creatives and its headphone design and sound quality. The Weeknd and Swedish House Mafia are also investors in Nothing. Founded in 2020, the company produces smartphones, ChatGPT-integrated over-ear headphones and earbuds. Further details about the collaboration are expected to follow.
Nothing has launched Essential Voice, an AI-powered dictation tool for its smartphones that converts speech to formatted text whilst removing filler words. The feature works across all apps and allows users to create custom voice shortcuts for words, links and repeated phrases. Currently available on the Phone (3), the tool will roll out to Phone (4a) Pro later this month and Phone (4a) next month. Users can access it via the Essential key or keyboard, similar to Superwhisper's recent iPhone integration. Essential Voice supports translation across over 100 languages at launch. Future updates will introduce app-based custom styling, enabling tone adjustments within different app categories like work and messaging. Nothing is amongst the first companies offering system-level dictation integration.