Full-Time

Customer Support Specialist

Posted on 8/27/2024

Clear Capital

Clear Capital

201-500 employees

Provides real estate valuations and analytics

No salary listed

Entry

Remote in USA

Category
Customer Experience & Support
Customer Support
Required Skills
Communications
Customer Service
Requirements
  • Nice, bright and hard working people
  • Excellent verbal and written communication skills
  • Demonstrated strong work ethic
  • Demonstrated ability to identify patterns and trends and proactively implement changes as needed.
  • Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume
  • Self-motivated problem solver who can take ownership of tasks and assigned projects
  • Prior customer service experience is a plus
  • Real Estate industry experience a plus
  • Flexible scheduling, especially at times of peak volume
  • Ability to work additional scheduled hours when needed
Responsibilities
  • Foster positive customer relationships through day to day interaction
  • Respond to high priority voice and email requests
  • Provide status updates on orders
  • Monitor customer onboarding and process implementations
  • Facilitate order completion and correction
  • Work with other departments within the organization to help process workflow and ensure customer needs are met

Clear Capital provides real estate valuations, data, analytics, and technology solutions primarily for mortgage lenders, servicers, investors, and government-sponsored enterprises. Their services include a wide range of appraisal products, such as desktop analysis, value reconciliations, and property condition inspections, which help clients assess property values accurately. Clear Capital operates a nationwide network of over 30,000 appraisers and real estate professionals, allowing them to deliver services efficiently and effectively. Unlike many competitors, Clear Capital emphasizes a service-centric approach, ensuring that their solutions are tailored to meet the specific needs of their clients. The company's goal is to instill confidence in real estate investments by providing reliable and timely valuation services.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Reno, Nevada

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with CoreLogic and ValueLink enhance appraisal modernization and market penetration.
  • The Property Analytics API streamlines property insights for home equity lenders.
  • Universal Data Collection offers cost-effective and fast property data collection.

What critics are saying

  • Emerging PropTech companies may erode Clear Capital's market share.
  • Regulatory scrutiny on AVMs could require costly compliance adjustments.
  • Economic downturns may decrease demand for property valuation services.

What makes Clear Capital unique

  • Clear Capital offers a comprehensive suite of intelligent valuation solutions nationwide.
  • The company has a network of over 30,000 appraisers and real estate professionals.
  • Clear Capital's AURA™ automates and advances the appraisal review process.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Company News

Accesswire
Nov 14th, 2024
Clear Capital Announces Property Analytics API Solution to Streamline Consistent Property Insights for Home Equity Lenders

In addition to launching Property Analytics API and Rental AVM, Clear Capital has also enhanced its Property Valuation API, a comprehensive solution designed to streamline property valuation by providing easy access to the company's full suite of valuation tools.

Crowdfund Insider
Apr 2nd, 2024
Real Estate Tech Firm Clear Capital Expands Partnership With Cherre, The Data Management Platform

Clear Capital, the national real estate valuation technology company, today announced an expanded partnership with Cherre, the real estate data management platform. Through Cherre’s API, customers now have “access to ClearAVM, Clear Capital’s automated valuation model (AVM), where they can map and set rules to automate, standardize and validate data from multiple third parties.”. ClearAVM’s up-to-date and valuations help property investors and asset managers “make more informed investment, management and underwriting decisions with confidence.”

Google News
Aug 8th, 2023
Clear Capital's AURA to automate appraisal review

Clear Capital introduced its Property Valuation API in June 2022.

Clear Capital
Aug 8th, 2023
Clear Capital Launches AURA™ to Automate and Advance Appraisal Review Process

Clear Capital launches AURA™ to automate and advance Appraisal review process.

Crowdfund Insider
May 15th, 2023
Real Estate Valuation Tech Firm Clear Capital, Valuelink To Support Appraisal Modernization Policy Changes

Clear Capital, a national real estate valuation technology company, announced an expansion of its partnership with ValueLink, a valuation management platform, to increase support for appraisal modernization policy changes.ValueLink customers now “have access to Clear Capital’s proprietary Universal Data Collection (UDC), which ensures fast and accurate collection and submission that meets Freddie Mac and Fannie Mae data standards for property data reports and property data collections respectively.”Launched in March of 2023, Clear Capital’s UDC reportedly “provides flexibility, as eligible loans can be quickly and easily transferred to the agency with the loan program that meets the borrower’s needs, without the need for an additional product.”In addition to immediate national scalability and coverage, UDC is “available at a fraction of the cost of a traditional appraisal, and completed in half the time.”Kenon Chen, EVP of Strategy and Growth at Clear Capital, said:“In support of the appraisal modernization policy changes, it’s imperative that we are able to provide lenders with an efficient and seamless experience. This expansion of our partnership with the ValueLink team will make it easier for lenders to adopt new options, drive appraisal modernization across the industry and ensure a better valuation experience for consumers.”Clear Capital’s UDC property data collection solution “provides lenders with interchangeability and less complexity in loan management, as well as ease of adoption by integrating with ValueLink’s appraisal management platforms.”Clear Capital’s trained, certified and background-checked data collectors utilize ClearInsight, an easy-to-use mobile app that “enables real estate professionals to quickly capture robust, digital characteristics of a home, and CubiCasa, the automated floor plan mobile app that creates digital floor plans aligned to ANSI standards, to ensure the accuracy of the data collection.”Aqil Ahmed, SVP of Operations at ValueLink, said:“We are thrilled to expand our partnership with Clear Capital by adding the Universal Data Collection offering through our Lender and AMC platforms. These alternative valuation initiatives are a gateway to a modern appraisal process, as they reduce origination times, reduce costs and provide a better experience to our borrowers.”ValueLink Software provides appraisal management solutions “for lenders, appraisal management companies and appraisers.”Utilizing a combination of automation, AI, powerful functionality and mobile technology, ValueLink is “transforming valuations across the mortgage ecosystem by offering support for appraisals, hybrids, BPOs and inspections.”The appraisal modernization policy work being “done by Fannie Mae and Freddie Mac is providing alternative valuation approaches that provide more opportunities and flexibility for lenders.”For borrowers, this modernization can “provide upfront value certainty and reduced costs for eligible loans.”In June 2022, Clear Capital and ValueLink partnered “to bring Clear Capital’s Collateral Desktop Analysis (CDA®) to ValueLink customers.”Through that integration, ValueLink customers can “set up automated ordering rules, which allow lenders to manage the geographic regions and volume of their CDA orders.”

INACTIVE