Full-Time

Customer Support Specialist

Posted on 8/27/2024

Clear Capital

Clear Capital

501-1,000 employees

Provides real estate valuations and analytics

Data & Analytics
Real Estate

Entry

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Nice, bright and hard working people
  • Excellent verbal and written communication skills
  • Demonstrated strong work ethic
  • Demonstrated ability to identify patterns and trends and proactively implement changes as needed.
  • Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume
  • Self-motivated problem solver who can take ownership of tasks and assigned projects
  • Prior customer service experience is a plus
  • Real Estate industry experience a plus
  • Flexible scheduling, especially at times of peak volume
  • Ability to work additional scheduled hours when needed
Responsibilities
  • Foster positive customer relationships through day to day interaction
  • Respond to high priority voice and email requests
  • Provide status updates on orders
  • Monitor customer onboarding and process implementations
  • Facilitate order completion and correction
  • Work with other departments within the organization to help process workflow and ensure customer needs are met

Clear Capital provides real estate valuations, data, analytics, and technology solutions primarily for mortgage lenders, servicers, investors, and government-sponsored enterprises. Their services include a wide range of appraisal products, such as desktop analysis, value reconciliations, and property condition inspections, which help clients assess property values accurately. Clear Capital stands out from competitors by leveraging a nationwide network of over 30,000 appraisers and real estate professionals, ensuring efficient and reliable service. The company's goal is to reduce risk and instill confidence in real estate investments by delivering high-quality, timely valuation services and market data.

Company Stage

N/A

Total Funding

N/A

Headquarters

Reno, Nevada

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AVMs boosts Clear Capital's valuation services.
  • Partnerships with platforms like Cherre enhance data standardization and validation.
  • Adoption of appraisal modernization policies by major players supports Clear Capital's growth.

What critics are saying

  • Emerging PropTech companies may erode Clear Capital's market share.
  • AI-driven valuation models by competitors could outpace Clear Capital's offerings.
  • Regulatory changes may require costly adjustments to Clear Capital's processes.

What makes Clear Capital unique

  • Clear Capital offers a comprehensive suite of intelligent valuation solutions nationwide.
  • The company has a network of over 30,000 appraisers and real estate professionals.
  • Clear Capital's AURA automates and advances the appraisal review process.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

INACTIVE