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Full-Time

Customer Support Specialist

Confirmed live in the last 24 hours

Clear Capital

Clear Capital

201-500 employees

Provides real estate valuations and analytics

Data & Analytics
Fintech
Financial Services
Real Estate

Entry

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Nice, bright and hard working people
  • Excellent verbal and written communication skills
  • Demonstrated strong work ethic
  • Demonstrated ability to identify patterns and trends and proactively implement changes as needed.
  • Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume
  • Self-motivated problem solver who can take ownership of tasks and assigned projects
  • Prior customer service experience is a plus
  • Real Estate industry experience a plus
  • Flexible scheduling, especially at times of peak volume
  • Ability to work additional scheduled hours when needed
Responsibilities
  • Foster positive customer relationships through day to day interaction
  • Respond to high priority voice and email requests
  • Provide status updates on orders
  • Monitor customer onboarding and process implementations
  • Facilitate order completion and correction
  • Work with other departments within the organization to help process workflow and ensure customer needs are met

Clear Capital provides real estate valuations, data, analytics, and technology solutions primarily for mortgage lenders, servicers, investors, and government-sponsored enterprises. Their services include a wide range of appraisal products, such as desktop analysis, value reconciliations, and property condition inspections, which help clients assess property values accurately. Clear Capital stands out from competitors by leveraging a nationwide network of over 30,000 appraisers and real estate professionals, ensuring efficient and reliable service. The company's goal is to reduce risk and instill confidence in real estate investments by delivering high-quality, timely valuation services and market data.

Company Stage

N/A

Total Funding

N/A

Headquarters

Reno, Nevada

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • Clear Capital's partnerships with industry leaders like CoreLogic and Cherre enhance their technological capabilities and market reach.
  • The launch of innovative products like AURA™ and UDC positions Clear Capital as a forward-thinking leader in real estate valuation technology.
  • Their high Residential Vendor Ranking from Morningstar Credit Ratings reflects strong industry recognition and credibility.

What critics are saying

  • The real estate valuation market is highly competitive, with numerous players offering similar services, which could impact Clear Capital's market share.
  • Dependence on partnerships for technological advancements may pose risks if these relationships falter or if partners develop competing solutions.

What makes Clear Capital unique

  • Clear Capital's extensive network of over 30,000 appraisers and real estate professionals provides unparalleled coverage and expertise in the real estate valuation market.
  • Their integration with leading platforms like Cherre and CoreLogic enhances data accuracy and streamlines workflows, setting them apart from competitors.
  • Clear Capital's focus on appraisal modernization through products like Universal Data Collection (UDC) and AURA™ demonstrates their commitment to innovation and efficiency.