Responsable Relations Clients
About the job
- A Bac +2 qualification in customer relations management or SME management is required.
- Comfort using telematics and CRM tools, and regular use of Excel and Word, are required.
- Team-management experience is required.
- The candidate should be autonomous, organized, and rigorous, with strong interpersonal and customer-service skills.
- The candidate should demonstrate listening skills and empathy.
- Manage a team of Customer Relations Representatives and Service Delegates.
- Monitor the service's performance indicators.
- Participate in meetings and debriefings, and conduct personalized employee interviews.
- Respond to customer needs, including reception and telephone support, order taking, and billing follow-up.
- Record, process, or forward customer requests and complaints, as well as internal requests.
- Understand and analyze customer issues.
- Create and develop trusting relationships with customers.
- Advise customers on products suited to their profiles.
- Work in tandem with a Customer Account Representative and complete the administrative work resulting from that representative's customer appointments.
- Work collaboratively with all site departments, including production, stores, and distribution.
- Mastery of AS400 is a plus.
About the company
Netexial rents and cleans workwear and professional linen for French businesses, from industrial operators to restaurants and local shops. Its service combines the supply of garments with collection, industrial washing, repairs and replacement, so customers outsource the management of their work clothing and professional linen. The company also rents floor mats and hygiene equipment, and charges a predictable monthly fee for the bundled textile service. Teams adjust the choice of clothing and delivery schedules to each customer's workplace and protective requirements. Founded in 1923, Netexial is headquartered in Boulogne-Billancourt, France.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Boulogne-Billancourt, France
Founded
1923
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Simplify's Take
What believers are saying
- Netexial's full-time customer-retention sales role in Les Clayes includes 237 hours of onboarding on products and services.
- Netexial advertises shared rewards: its careers page lists annual profit sharing and bonuses tied to length of service.
- Netexial reports durable customer relationships: its service page puts customer retention at 95%.
What critics are saying
- Netexial flags physical strain: its sustainability report identifies sorting-related musculoskeletal disorders among material workforce risks.
- Water constraints threaten laundry operations: Netexial identifies drought restrictions and wastewater compliance as material business risks.
- Les Clayes' full-time sales role retaining customers caps variable pay; Netexial guarantees that component for the first six months.
What makes Netexial unique
- Design stays in-house: Netexial's Strasbourg studio pairs textile engineers with sector specialists.
- Products face industrial testing: Netexial validates garments under its own laundry conditions before adding them to collections.
- Cleanroom protection includes patented hardware: Netexial's goggles use snap-button fastenings designed to reduce contamination during dressing.
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