Manager, Fund Administration

Manager, Fund Administration
Location: Jersey
Department: Fund Solutions
Vacancy type: Permanent, Hybrid/Onsite
Hours: 35 hours per week

The position

CSC is a leading provider of fund administration and outsource services. We put our clients at the heart of our business, providing accurate, efficient and bespoke reporting to them and their investors. You will be required to ensure client records are clearly and accurately updated with all correspondence, communicate openly and honestly with clients on a regular basis and establish good relationships with your clients and team.

Your responsibilities

• Manage the interaction within the Funds team, conducting meetings with team members, as appropriate 
• Attend all Board and Committee meetings of the client, ensuring accurate recording of discussions/resolutions including; preparation and circulation of accurate minutes in line with service level agreements and documenting and diligent follow up and reporting on actions arising both internally and to the relevant Board/Committee. 
• Ensure management of your client's portfolio along with your team, offering advice from our internal processes  
• Take responsibility for the performance of all necessary tasks required to facilitate support of specific Fund team 
• Manage the Funds team interaction, conducting meetings as appropriate 
• Assist the Client Director/Director in ensuring compliance of the team with all internal policies and procedures, with particular reference to local legislation and internal policies and procedures 
• Consider at all times the “Money Laundering” and “Know Your Clients” issues and report any concerns to the Compliance Team 
• Proactively keep up to date with current industry issues  
• Liaise with the Jersey Financial Services Commission from time to time as needed 
• Ensure delivery of client service meets agreed service standards set by CSC and the client, and is compliant with risk management policies, procedures and practices 
• Communicate openly and honestly with clients and your team on a regular basis 
• Pro-actively manage and develop client relationships, playing a key role in business development 
• Maintain client documents with integrity and with the highest level of confidentiality 
• Review and manage the workload of team administrators on a daily basis reporting upwards to senior management  
• Work with the team to develop their skills using performance management tools, including appraisals, 1-to-1s and coaching 
• Provide new, innovative ideas on how to improve the efficiencies of daily tasks  
• Take care of and establish good relationships with all suppliers, team mates and clients 
• Drive the team and your personal development using all the resources available at CSC to achieve success  
• To undertake project work as instructed by the Director 
• Manage and develop good relationships with Fund team members and Central Operations
• Assist the Director/ Client Director maintain oversight of aged debt and other financial information relevant to the Funds team as required by the Finance Group
• Accurately record all time spent dealing with client matters to ensure the client's are correctly invoiced 
• Review aged debt and other financial information as required and ensure that the debt management protocol is adhered to

Your profile

• At least ICSA/STEP/ACCA qualified or equivalent
• Comprehensive experience within a Fund administration business  
• Knowledge of local legislation/Corporate Governance 
• Broad understanding of the wide range of fiduciary products offered by CSC 
• Strong people management skills and the ability to inspire and develop junior staff members 
• Effective communication and interpersonal skills 
• Ability to formulate, consider and select the most appropriate solutions 
• Ability to work effectively in a team