Field Service Technician

Job Posting Overview

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Employee discounts 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 
• Paid Sick Time

Join Our Team as a Field Service Technician at Epiroc!

United in Performance. Inspired by Innovation. At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards.

Work Type: Hybrid

Shift Timings (If applicable): Flexible Shifts as per customer requirement. Must be able to work night shifts when required, working hours 60-84 per week

Responsibilities:

Level 1:

 • Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory

• Complete daily work assignments as requested from the customer or supervisor

• Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site

• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field

• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact

• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

 Level 2:

 In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:

• Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims

 • Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication

• Be able to support varied activities, with simultaneous project and deadlines in a fast paced environment Level 3: In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers

• Rebuild various complete components to OEM specifications in service shop • Ability to perform essential functions of the job on the various equipment types supporting all business line areas

• Serve as a subject matter expert for other service technicians, support with their training and development

Level 3:

In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers

• Rebuild various complete components to OEM specifications in service shop • Ability to perform essential functions of the job on the various equipment types supporting all business line areas

• Serve as a subject matter expert for other service technicians, support with their training and development

Requirements:

Level 1: 

• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics • Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc

• Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment.

• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager

• Maintain a valid driver’s license; a good driving record is required, and If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license; Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)

• Travel is required in this position

Level 2:

In addition to the experience in Level 1, the Level 2 technician should also have the following:

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience

• Will need to complete TL1 and TL2 within 3-6 months of hire Level 3: In addition to the experience in Level 1 and 2, the Level 3 technician should also have the following: Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience

• Expert at Rig Control Systems (RCS)

• Will need to complete TL1 and TL2 training within 1 month of hire

Level 3:

In addition to the experience in Level 1 and 2, the Level 3 technician should also have the following:

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience

• Expert at Rig Control Systems (RCS)

• Will need to complete TL1 and TL2 training within 1 month of hire

*Level will be determined based on selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Any background check conducted will be evaluated through an individualized assessment, taking into account the job’s specific requirements and the candidate’s circumstances.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive. 

Pay Transparency Law:

 The compensation for this position is between ($30.00 hourly) and ($69.00 hourly) annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.”

The salary range is typically added to the end of the job description.

The minimum & maximum of the range is included in the posting. Salary range information collected from the local HR team of each local site.