Ambassador - The Landmark

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. 

The Seasonal Tiffany Ambassador will deliver the Tiffany Touch to every client that they interact with and set the tone for the client’s visit at The Landmark. Seasonal Ambassadors interact daily with clients, building brand desirability through unique face-to-face interactions. Stationed throughout The Landmark, Tiffany & Co. Seasonal Ambassadors have a significant influence on the client’s journey and experience within the store.  Tiffany & Co. Seasonal Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction. 

Ambassador and Client Experience Responsibilities: 

• Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service 

• Provide excellent customer service to both internal and external clients by greeting and directing them throughout The Landmark 

• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly 

• Engage with clients and share Tiffany & Co. history, product introductions, and service offerings 

• Utilize storytelling and conversation to discern client needs, partnering them with the appropriate Sales Professional to achieve sales goals 

• Accurately manage floor waiting list 

• Communicate any potential service issues with management 

• Share client interactions and impressions of the brand with management 

• Foster collaboration and work best in a team environment 

• Support all hospitality and selling events, ensuring that all areas are stocked and clean 

• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized 

• Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines 

• Support Company Initiatives and demonstrate agility when it comes to change 

Qualifications: 

• Exceptional verbal communication skills 

• Knowledgeable about New York City, including restaurants, shops, and tourist attractions 

• Experience in luxury hospitality industries; restaurant, hotel, retail, security 

• Availability to work non-traditional business hours including nights, weekends, and holidays 

• Exceptional attention to detail and ability to manage multiple tasks simultaneously 

• Excellent verbal and written communication skills 

• Proficiency in Microsoft Office 365 (Excel, Outlook, Word, PowerPoint); familiarity with Service Channel a plus 

• Ability to work in a fast-paced, changing environment 

• Authorization to work in the United States or in the country where the position is based 

The hiring range for this position ranges from $19.72 - $24.00 per hour. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.